VANDANA

T: 416-***-**** E: ad3xp6@r.postjobfree.com

https://www.linkedin.com/in/vandana

SUMMARY OF QUALIFICATIONS

•A passionate and detail-oriented Team member who thrives in fast-paced and challenging environments.

•An enthusiastic, flexible and target-driven individual, willing to go above and beyond to meet goals in time.

•Helpful, organized and versatile to ensure a smooth workflow to gain customer trust and loyalty.

•Skilled in the use of MS Office suite apps, web research tools and web-based marketing tools.

•Original and self-reliant thinker with the ability to generate innovative solutions and approaches.

EDUCATION

Diploma in International Business May 2021 – December 2022

Seneca College of Applied Arts and Technology. North York, ON

WORK EXPERIENCE

Concierge Security Professional August 2023– Present

Allied Universal Services - Toronto, ON

Greeting and assisting residents, employees and with a positive and friendly demeanor, ensuring a welcoming environment.

Answering incoming calls, addressing customer inquiries, and booking appointments efficiently.

Resolving clients’ issues and concerns, updating client information, and directing them to the management accordingly.

Managing access control by verifying identities and maintaining a secure premises.

Respond promptly to emergencies, following established protocols for fire alarms and medical incidents.

Handling incoming packages, ensuring proper documentation and delivery to recipients.

Enforcing property rules and regulations while promoting a welcoming atmosphere.

Documenting all incidents thoroughly, maintaining accurate records and reports.

Team Member August 2021 – July 2023

Tim Hortons - Toronto, ON

Worked enthusiastically in a fast- paced environment by focusing on customer orders, workplace hygiene, and safety in a high-energy professional setting.

Provided exceptional customer service by assisting customers with inquiries

and requests.

Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products and ensuring the highest food safety standards.

Processed various forms of payment, including cash, cheques, and credit/debit card transactions.

Maintained accurate record of cash transactions and prepared reports of daily transactions for proper inventory management.

Contributed to team success by completing tasks quickly and accurately.

Developed strong cooperative relationships with co-workers and customers.

Worked on different stations to provide optimal coverage and meet production goals.

Trained new team members by relaying information on company procedures and safety requirements.

CERTIFICATION

CPR-A & AED Certification

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