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Customer Service Quality Assurance

Location:
Wilmington, DE
Posted:
February 26, 2024

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Resume:

Briah Hall

Philadelphia, PA *****

215-***-****

ad3xp3@r.postjobfree.com

Motivated and tech-savvy professional with years of experience of full sales lifecycle and administrative lead roles. A success-driven and customer-focused representative with experience in problem-solving skills, attention to detail, and customer relationship management. Seeks an opportunity to utilize sales and persuasive expertise to exceed sales targets and convert prospective clients into repeat customers in a challenging workplace. A position to leverage extensive customer service and a consultative approach to achieve and exceed sales targets in a challenging and fast- paced environment.

Skills

• Customer Service Support

• Quality Assurance

• Reliable

• Adaptability

• Public Speaking

• Interpersonal Skills

Experience

02.2021 –01.2024

Supply Chain/Manufacturing Specialist / Biomeme Inc

• Helped create and shift production schedule according to production needs.

• Estimated the amount of material and labor required for production.

• Addressed and resolved production issues to minimize delays.

• Identify reliable suppliers, negotiate contracts, and maintain relationships to secure optimal terms and pricing.

• Conduct regular inventory analysis to identify slow-moving or obsolete items and recommend appropriate action.

• Coordinate transportation and logistics activities, including arranging shipments, managing freight costs, and tracking delivery schedules.

• Managed and tracked work orders in NetSuite/ERP system.

• Sourced, purchased, and expedited special requested items in the most cost-effective manner.

• Participated in contract negotiations with top suppliers to secure consistent and quality service, competitive pricing, on time delivery, and discounted terms.

• Maintained, created, and placed purchase orders.

• Managed procurement files to guarantee it met all certifications required by the government and

• for auditing purposes.

• Streamline processes for order processing, procurement, and demand fulfillment to increase productivity and meet customer expectations.

• Research, design, modify, and test manufacturing methods and equipment.

• Improves manufacturing efficiency by analyzing and planning workflow, space requirements, and equipment layout.

• Participates actively in productivity, quality, machine utilization, cycle time, yields and other programs Attends. 2

06.2018 – 03.2021

Homecare Scheduler / Pristine Home Care

• Provided service support to patients who request our care and from physician referrals.

• Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner.

• Scheduled all Biopsies, Mammograms, MRI, CT scans, and Ultrasound/Screening and Nuclear-Medicine procedures.

• Performs other duties as assigned or directed to ensure smooth operation of the organization.

• Create and maintain schedules for home healthcare aides (staff)

• Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them (patients)

• Perform maintenance of all statistics and reports that have to do with both staff and patients.

• Responsible for properly entering client and staff information into a database and updating it on a regular basis. 08.2016– 05.2018

Client Coordinator / Rosetta Genomics

• Accessioned clinical samples into the laboratory information management system.

• Worked closely with laboratory operations to process clinical samples.

• Oversaw send outs of pathological reports and specimens to clients.

• Coordinated specimen retrieval from external clients and laboratories/ pathological facilities.

• Supported field-based account managers in resolving potential and/or existing procedural challenges.

• Supervised daily operations and managed schedules for client services department.

• Communicated updates for client services department in management meetings.

• Performed essential administrative and clinical duties in accordance to established standard operating procedures and HIPAA protocols.

01.2015 – 08.2016

Account Manager / Keystone Quality Transport

• Confirmed accurate completion of forms/reports for each patient encounter.

• Managed and directed fiscal operations, including planning budgets. Authorizing expenditures, accounting and coordinating financial reporting.

• Created and maintained computerized record management systems to record and process data and generate reports.

• Confidently managed the overall operation of Emergency/ non-emergency services including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, and performance metrics.

• Investigate, provided, and submitted information to Quality department about special incidents, events, and complaints.

Education

JUNE 2010

High School Diploma / Preparatory Charter High School



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