Eva P. Ho

Remote part-time work

Southern California

ad3xoe@r.postjobfree.com

424-***-****

562-***-****

NO texting employment PLEASE

Seeking remote part-time position in Customer Service and/or Administrative Support. Customer Service and Administrative Professional with more than seven years of diverse experience in all aspects of reliable customer service skills. Thrive in environments that demand strong organizational and communication skills, delivering quality services to all.

Experience

2000-01 -

Present

2018-01 - 2020-01

2011-02 - 2021-02

Information Help Desk/Administrative Assistant Heritage Rehab

Torrance CA

•Provided courteous customer service while responding to calls and in-person. Communicated the necessary Information in a concise and efficient manner on the telephone.

•Contributes to resident retention efforts through service delivery.

•Ability to investigate with the clientele via phone and email.

•Detailed oriented while processing invoices and inventory information into customer’s database.

•Supports agency to help an effective experience for all: clientele, family members and staff.

•Volunteer position.

Information Service/Customer Service Synergy Home Care

Wilmington CA

•Created, organized, and maintained accurate patient files according to regulatory mandates.

•Provided support for complaints by following all regulatory mandates as established by Federal, State, company requirements.

•Maintained and adopted confidentiality for the clients and their families.

•Welcomed visitors with positive attitude directed them to the correct office.

•Answered phones and visitors’ inquiries, troubleshooting specific questions and directed to appropriate personnel as necessary.

•Prioritized tasks and provided teamwork to assist with clientele via phone and email.

•Applied time management skills the accuracy of data entry processes.

Greeting/Information Service Greenfield Rehab

Gardena CA

•Followed proper phone etiquette for customer services in an empathetic and professional manner.

•Efficiently accessed customer files to convey necessary information to customers.

•Provide customer support in person, via phone, and by email.

•Reviewed work orders and accurately input data into the company database.

•Performed and adapt other duties as assigned.

Volunteer position.

Education

1990-08 - 1994-08

A.S. Degree in Computer Information, El Camino College, Torrance, CA.

Skills

• Maintain excellent oral and written communication skills. Ability to articulate relevant information in an organized and concise manner.

•Experience in communication via Zoom, Microsoft Teams, and Skype.

•Highly motivated and takes initiative, adaptable and productive team member.

•Proficient in Microsoft Office, type 45 wpm.

•Ability to multi-task and perform duties as Customer Service Representative.

•Comfortable navigating company systems, retrieving information, and communicating with clients.

Contact this candidate