Customer Service Representative
Resume:
Maurita McKissack
Las Vegas, NV *****
ad3xnw@r.postjobfree.com
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work Experience
Customer Service Representative
ICE Heating and Cooling - Las Vegas, NV
October 2023 to Present
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answer customer telephone calls promptly to avoid on-hold wait times. Answer constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative
Yes! Air conditioning and Plumbing - Las Vegas, NV May 2023 to Present
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Customer Experience Representative
Goettl Air Conditioning & Plumbing - Las Vegas, NV October 2022 to May 2023
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative
Lifetrans - North Las Vegas, NV
June 2022 to July 2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative
LeafFilter - Las Vegas, NV
January 2022 to June 2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Customer Service Representative
ConvExx - Las Vegas, NV
January 2021 to December 2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Treatment Advocate
Lionheart Recovery - Las Vegas, NV
January 2021 to December 2021
Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Supported individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
Onboarded and monitored program participants and guided each through entry-level stages. Education
Associate Degree in Business Administration
Riverside City College - Riverside, CA, US
June 1995
Diploma in General Education
La Sierra High School - Riverside, CA, US
June 1993
Skills
• Decision-Making MS Office
Flexible and Adaptable Data Entry
Active Listening Attention to Detail
Multitasking Abilities Problem-Solving
Excellent Communication Good Telephone Etiquette
Written Communication Self-Motivated
PPE Compliance Organization and Time Management
Interpersonal Communication Analytical and Critical Thinking
• Curriculum Development
• Conflict management
• Management
• Supervising experience
• 10 key typing
• Project planning
• CRM software
• Multi-line phone systems
• Communication skills
• Customer service
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