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Customer Service Home Based

Location:
Camarillo, CA
Posted:
February 26, 2024

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Resume:

BETH GARDNER

Camarillo, CA 818-***-**** ad3xnl@r.postjobfree.com

Professional Summary

I'm an accomplished educator and entrepreneur, transitioning from a successful career in Montessori education and retail management to pursue a passion for art, specifically glass artistry, through my home-based business, Glass Art in the Garden. With a rich background in creating engaging environments and a flair for interior design, I am seeking to contribute my extensive and diverse experience in creating aesthetically pleasing spaces to part-time roles in esteemed retail settings. I'm a passionate and detail-oriented professional who is dedicated to fostering connections and sharing a love for art and design. Skills

Sales Management & Administration

Staff Leadership & Teamwork

Resource Allocation & Scheduling

Payroll Processing & Accounting Support

Safety, Security & Loss Prevention

Inventory Control & Organization

Employee Training & Development

Quality & Work Process Optimization

Employee Engagement & Retention

Data Analysis & Reporting

Sales Support & Team Collaboration

Professionalism, Discretion & Confidentiality

Organization & Attention to Detail

Effective Multi-Tasking & Prioritization

Proactive & Responsive Customer Service

Excellent Verbal & Written Communication

Work History

Glass Art in the Garden – Camarillo, CA

Owner/Operator Date to Present

Designing and delivering engaging garden-based glass fusing classes for adults and children aged 9 and above.

Managing class sizes up to 15 participants, ensuring personalized attention and fostering a conducive learning environment.

Developing a unique course covering "Beauty in the Home," "Sip and Stir," "The Sun and the Sparkle," and "Flora and Fauna."

Tailoring instructional methods to suit beginner and intermediate learners, enhancing their creativity and skills in glass art.

Creating personalized glass art studio environments for events such as birthday parties and afterschool programs.

Offering mobile glass fusing workshops, bringing the art studio experience to homes, recreation centers, and gatherings.

Leading hands-on sessions in crafting vases, candlesticks, coasters, stirrers, sun catchers, and garden art pieces.

Cultivating a therapeutic and creative outlet for students through meticulously designed classes in a natural setting.

Innovating art instruction by integrating nature with art creation, making glass fusing accessible for different age groups. Little Scholars Montessori – Camarillo, CA

Co-Director 10/2022 to Present

Communicating effectively to staff and parents and leading well-coordinated and high-quality daily school operations.

Overseeing the interview, hiring, and onboarding process for classroom personnel to select high-quality teachers and staff.

Supervising teaching staff, resolving issues, and collaborating with other administrators to assess program and staff needs.

Managing inventory and furnishing supplies, equipment, food, and materials to foster social and cognitive development.

Operating under licensing guidelines and ensuring compliance to protect the health, safety, and well-being of children.

Evaluating staff and offering guidance to enhance knowledge, skills, and development to optimize learning environment.

Monitoring, observing, and documenting child progress, interactions, and behavior and reporting findings to parents.

Managing program paperwork and children’s records to comply with requirements and developing cost-effective budgets.

Providing training for teachers and working with special needs students and parents to determine specific plans for success.

Recruiting new students for admission through marketing and events and engaging with families to build positive relationships. Oak Knoll Montessori School – Pasadena, CA

Lead Teacher 08/2020 to 10/2022

Aftercare Lead Guide and Support for Guides 08/2021 to 06/2022

Created an authentic Montessori Primary Environment and tracked each child’s lessons using Transparent Classroom.

Used Montessori materials to guide children while increasing student involvement and engagement in program offerings.

Provided students the opportunity to ask questions, look for the answers, and apply exploration to develop solutions.

Connected children to lesson materials to establish a love of learning and created aftercare program for primary students.

Developed and maintained effective working relationships and improved operations through hard work and dedication.

Delivered precise and easy-to-understand instructions while using hands-on lessons and creative, interactive play.

Showed young learners how to behave socially in the classroom and play nicely with others in a group setting.

Taught students to love learning and how to overcome challenges they face that keep them from reaching their goals.

Worked closely with the Program Director and maintained energy and enthusiasm in a fast-paced school environment. Oak Park Montessori – Thousand Oaks, CA

Program Director 01/2019 to 01/2020

Implemented authentic Montessori materials and created learning environments for infants through 6 years of age.

Developed, reviewed, and evaluated program quality improvement plans and performed program milestone monitoring.

Educated and supported teachers by demonstrating authentic presentation methods and Montessori lessons one-on-one.

Set up all classrooms with correct materials and created Montessori materials for language, math, and geography for school.

Updated files for children and classes, maintained/updated project-related documents, and communicated with parents.

Improved success of program by making proactive adjustments to operations and assisted staff in complying with regulations.

Leveraged excellent relationship building skills throughout program development, deployment, and daily operations.

Led the execution of program deliverables and collaborated effectively with internal resources and external stakeholders.

Anticipated issues, developed and executed solutions that met business requirements, and tracked program progress.

Identified and adjusted key resources while providing the direction required for meeting program objectives. The Daily Pet – San Diego, CA

Pet Store Owner/Operator 08/1999 to 01/2009

Managed day-to-day business operations and educated customers on animal care, healthy diets, grooming, and training.

Spearheaded retail business, oversaw day-to-day operations, special projects, and a team of over 6 employees.

Established and developed the business from the ground up, oversaw sales, and brought in over $450K in yearly revenue

Boosted revenue with innovative, results-driven marketing and sales strategies and fostered solid industry partnerships.

Adapted to changing business conditions and market demands, tracked trends, and capitalized on emerging opportunities.

Participated in pet-related community events such as hosting the Wee Companions Small Animal Adoption Program.

Stayed on top of accounting and financial reporting, checked records regularly, and identified/resolved any problems.

Generated monthly operations reports to forecast business needs and make informed, strategic planning decisions.

Brought in customers with unique customer appreciation events and special sales promotions to foster repeat business.

Achieved revenue targets by coaching employees on customer service, promotional strategies, and up-selling techniques. Previous Work History

Lead Teacher – North Ranch Montessori, Westlake Village, CA – 05/2017 to 08/2019 Substitute Teacher – Marin Montessori, CA – 01/2016 to 01/2017 Lead Teacher – MISD-AMI, The Children – 08/2014 to 06/2016 Lead Teacher – The Gillispie School, La Jolla, CA – 01/1999 to 01/2001 Assistant Kindergarten Teacher – La Jolla Country Day School, La Jolla, CA – 01/1998 to 01/1999 Lead Pre-Kindergarten Teacher – A Brighter Future, Sorrento, CA – 01/1997 to 01/1998 Assistant Pre-Kindergarten Teacher – La Jolla Country Day School, La Jolla, CA – 01/1996 to 01/1997 Training, Licenses & Certifications

Assistance to Infancy Certification – Montessori Institute of San Diego, La Jolla, CA – 2015

Primary Certification – Montessori Institute of San Diego, La Jolla, CA – 2015

Montessori Teacher Education– Montessori Institute of San Diego, La Jolla, CA – 2015 Education

San Diego State University, Post-Baccalaureate in Art and Applied Design – 1993 Point Loma Nazarene University, Bachelor of Arts in Early Childhood Education and Family Studies – 1986



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