Retail Sales Training
Resume:
Eric Rideout
Portage, IN 46368
*************@*****.***
I have experience in wireless retail from sales to management for over 20 years. I’ve worked in wireless management to field representatives for with extensive sales training. Willing to relocate: Yes
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Field Representative/ Call Escalations (At&t)
DSI Inc - Fresno, CA
April 2019 to Present
Specific Responsibilities
• Visiting the store in person on a regular basis
• Training Retail Associates on the supplier’s products and services
• Supplying instruction on sales techniques
• Supplying ongoing information about a supplier’s special offers or promotions
• Delivering brochures/collateral, dummy handsets, and blank manual contracts, as needed
• Being a resource for Retailer Associates in solving customer issues
• Shadowing Retailer Associates as a consultant/trainer
• Meet and exceed sales goals set by DSI
• Provide motivation support for retailers to achieve company, AT&T, and program objectives.
• Stay current on all sales processes, products, services, promotions, company policies and general knowledge of the business.
• Develop and maintain relationships to build credibility and trust with retailers’ store managers.
• Gather in-market client and competitive intelligence.
• Act as the primary point of contact for day-to-day communications with AT&T and retail local leadership teams on each retailer visit.
• Ensure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.
• Manage all program logistics in coordination with DSI and AT&T.
• Manage all expenses to effectively stay within budget.
• Ensure the timely completion of various administrative responsibilities.
• Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.
• Conduct sales events in National Retail locations to demonstrate products and increase retailer’s sales Account Field Representative
Boost Mobile - Chicago, IL
April 2016 to December 2018
• Build brand loyalty and creditability with retail sales associates ~ Be the Brand Champion
• Brand advocacy to increase retail sales associates’ rate of recommendation
• Engage retail sales associates and create excitement
• Conduct in-store retail associate trainings, associate and consumer demonstrations and attend events
• Provide high-level product sales training on features, competitive advantages and functions
• Report intelligence in regards to the program and marketing environment strategically for each tactic
• As voice and ears, excellent communication and immediate escalation is a must
• Travel within market and approved out-of-scope assignments as needed
• Merchandising services to deliver POS, collateral and products to carrier locations along with compliance verification and competitive details
• Mystery shop to obtain retail/carrier associate and manage phone recommendations, product knowledge assessment, comments and concerns as well as consumer relations and in-store observations of the brand and the competition
• Establish and build retailer relationships on behalf of the client
• Engage customers during high traffic times at select demo day events to drive sales of brand products Store Manager
MetroPCS - Michigan City, IN
August 2014 to March 2016
* Conducted interviews for prospective employees
* Implemented training program for new employees
* Executed training program for staff on existing policies and procedures
* Processed credit checks
* Processed & recorded daily store deposits
Store Manager
T Mobile - Merrillville, IN
June 2008 to March 2014
* Conducted interviews for prospective employees
* Implemented training program for new employees
* Executed training program for staff on existing policies and procedures
* Processed credit checks
* Processed & recorded daily store deposits
Education
Diploma in Visual Arts endorsement
Emerson Visual and Performing Arts School - Gary, IN August 1988 to June 1991
Skills
• Customer Service (10+ years)
• Management (10+ years)
• Computer Skills (10+ years)
• Supervisor (10+ years)
• Data Entry (10+ years)
• Key Holder
• Retail Management
• Field Service
• Microsoft Office
• Microsoft Word
• Powerpoint
• Sales
• Customer Care
• Customer Support
• CSR
• Call Center
• Management Experience
• Sales Experience
• Account Management
• Supervising Experience
• Employee Orientation
• Interviewing
• Office Management
• Pricing
• Recruiting
• Store Management Experience
• Intelligence Experience
• Product Demos
• Planograms
• Merchandising
• Expense Management
• Presentation Skills
• Branding
• Program Management
• Team Management
• Research
• Leadership
• English
• Training & development
• Salesforce
• Sales management
• Retail sales
• Management
Contact this candidate