Eric Rideout

** ***** ******** **********

Portage, IN 46368

ad3xnb@r.postjobfree.com

+1-219-***-****

I have experience in wireless retail from sales to management for over 20 years. I’ve worked in wireless management to field representatives for with extensive sales training. Willing to relocate: Yes

Authorized to work in the US for any employer

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Field Representative/ Call Escalations (At&t)

DSI Inc - Fresno, CA

April 2019 to Present

Specific Responsibilities

• Visiting the store in person on a regular basis

• Training Retail Associates on the supplier’s products and services

• Supplying instruction on sales techniques

• Supplying ongoing information about a supplier’s special offers or promotions

• Delivering brochures/collateral, dummy handsets, and blank manual contracts, as needed

• Being a resource for Retailer Associates in solving customer issues

• Shadowing Retailer Associates as a consultant/trainer

• Meet and exceed sales goals set by DSI

• Provide motivation support for retailers to achieve company, AT&T, and program objectives.

• Stay current on all sales processes, products, services, promotions, company policies and general knowledge of the business.

• Develop and maintain relationships to build credibility and trust with retailers’ store managers.

• Gather in-market client and competitive intelligence.

• Act as the primary point of contact for day-to-day communications with AT&T and retail local leadership teams on each retailer visit.

• Ensure merchandising standards are current, meets plan-o-gram, and promotional offerings are presented.

• Manage all program logistics in coordination with DSI and AT&T.

• Manage all expenses to effectively stay within budget.

• Ensure the timely completion of various administrative responsibilities.

• Provide teamwork and collaboration with other colleagues in support of ensuring the success of the project.

• Conduct sales events in National Retail locations to demonstrate products and increase retailer’s sales Account Field Representative

Boost Mobile - Chicago, IL

April 2016 to December 2018

• Build brand loyalty and creditability with retail sales associates ~ Be the Brand Champion

• Brand advocacy to increase retail sales associates’ rate of recommendation

• Engage retail sales associates and create excitement

• Conduct in-store retail associate trainings, associate and consumer demonstrations and attend events

• Provide high-level product sales training on features, competitive advantages and functions

• Report intelligence in regards to the program and marketing environment strategically for each tactic

• As voice and ears, excellent communication and immediate escalation is a must

• Travel within market and approved out-of-scope assignments as needed

• Merchandising services to deliver POS, collateral and products to carrier locations along with compliance verification and competitive details

• Mystery shop to obtain retail/carrier associate and manage phone recommendations, product knowledge assessment, comments and concerns as well as consumer relations and in-store observations of the brand and the competition

• Establish and build retailer relationships on behalf of the client

• Engage customers during high traffic times at select demo day events to drive sales of brand products Store Manager

MetroPCS - Michigan City, IN

August 2014 to March 2016

* Conducted interviews for prospective employees

* Implemented training program for new employees

* Executed training program for staff on existing policies and procedures

* Processed credit checks

* Processed & recorded daily store deposits

Store Manager

T Mobile - Merrillville, IN

June 2008 to March 2014

* Conducted interviews for prospective employees

* Implemented training program for new employees

* Executed training program for staff on existing policies and procedures

* Processed credit checks

* Processed & recorded daily store deposits

Education

Diploma in Visual Arts endorsement

Emerson Visual and Performing Arts School - Gary, IN August 1988 to June 1991

Skills

• Customer Service (10+ years)

• Management (10+ years)

• Computer Skills (10+ years)

• Supervisor (10+ years)

• Data Entry (10+ years)

• Key Holder

• Retail Management

• Field Service

• Microsoft Office

• Microsoft Word

• Powerpoint

• Sales

• Customer Care

• Customer Support

• CSR

• Call Center

• Management Experience

• Sales Experience

• Account Management

• Supervising Experience

• Employee Orientation

• Interviewing

• Office Management

• Pricing

• Recruiting

• Store Management Experience

• Intelligence Experience

• Product Demos

• Planograms

• Merchandising

• Expense Management

• Presentation Skills

• Branding

• Program Management

• Team Management

• Research

• Leadership

• English

• Training & development

• Salesforce

• Sales management

• Retail sales

• Management

Contact this candidate