Harriet Ajayi

Lawrenceville, GA *****

Phone: 404-***-****

Email: ad3xn5@r.postjobfree.com

CAREER OBJECTIVE

A professional and dynamic Business Analyst with 6 years of experience, and expertise establishing strong working relationships with a wide range of cross-functional teams and stakeholders to deliver true business value. Skilled in engaging with stakeholders at all levels and excellent ability to manage projects, align teams and drive collaboration to complete projects in a timely and cost-effective manner. Highly motivated self-starter with intellectual curiosity, detailed oriented, effective communicator, excellent team player, and creative problem-solving skill.

SKILLS & EXPERTISE

●Requirements Analysis and JAD (Joint Application Design) sessions

●Waterfall and AGILE Software Development Lifecycle (SDLC) methodology

●Expertise in JIRA and Confluence, Azure DevOps Project Management tools, Agile Playbook

●User Stories and Acceptance Criteria

●Strong diagramming proficiency using MS Visio and LucidChart

●Communication platforms such as Zoom, Skype, WebEx, Slack, Microsoft Teams

●Microsoft Office (Word, Excel, Access, Teams, PowerPoint, Outlook, SharePoint, Visio)

●User Acceptance Testing (UAT) and End to End Testing

●Unified Modeling Language (UML) and Business Process Modeling (BPM)

CERTIFICATIONS

Professional Scrum Master (PSM)

WORK EXPERIENCE

Business Analyst

Independence Blue Cross Philadelphia

(4 Square IT Consulting) March 2023 – Present

Performed and tracked overall business analysis operations with keen focus on streamlining business processes and demonstrating operational excellence. Oversaw product capabilities and ensured alignment with business priorities, while effectively managing development team’s committed work. Assessed and accumulated requirements via various techniques, such as work queries, job shadowing, interviews, and demos, to support analysis of features, pinpoint frustrations, and test environment to locate any possible edge-cases.

Collaborate closely with QA and Developers to clarify and understand functionality, resolve issues, and provide feedback to improve final product.

Served as crucial part of SCRUM/Agile team and hosted collaborative joint application development (JAD) sessions to review requirements and solution, discuss best approaches and identify technical feasibility and process enhancement opportunities.

Negotiated with stakeholders on high priority items in accordance with organization’s best interests.

Improved overall efficiency by generating high-quality documentation, including Business Requirements Document (BRD), and Requirements Traceability Matrix (RTM).

Business Analyst

Centers for Medicare and Medicaid Services Columbia, Maryland

(4 Square IT Consulting) August 2019 – February 2023

●Collaborate with various CMS external users such as Providers, Healthcare Systems, Dialysis Organizations, Vendors, and others to elicit, analyze and document business and functional requirements.

●Work closely with all stakeholders to communicate customer needs, adjust requirements based on technical feedback and prioritize requirements.

●Capital market.

●Act as liaison between the product owners, stakeholders, and development teams. Conduct meetings to define requirements and explore potential solutions to business needs.

●Utilize techniques such as interviews, shadowing, document analysis, surveys, and research to understand true business needs.

●Participate in all relevant stages of an applications Software Development Lifecycle (SDLC) process and contribute strongly in each phase.

●Responsible for facilitating Joint Application Design (JAD) and brainstorming sessions with the respective team members and Subject Matter experts.

●Participate in all AGILE Scrum ceremonies such as the Daily Stand Up, Sprint Planning, Sprint Review, and Sprint Retrospective.

●Effectively use JIRA to create user stories, acceptance criteria, assign tasks and estimate story points.

●Work with Product Owners to manage, groom, organize and prioritize backlog using JIRA and update project development and changes through Confluence.

●Proficient in creating Flow Charts, Use Cases and Process Flow to develop a pictorial representation of the requirements using MS Visio and LucidChart.

●Conduct GAP Analysis to identify the enhancements of the current system and the differences between current and future systems.

●Create Requirements Traceability Matrix (RTM) to ensure all requirements are traced and verified.

●Collaborate with Stakeholders and Quality Assurance Analysts (QA) to perform User Acceptance (UAT) to ensure requirements are validated.

●Ensure every change in the system is analyzed, documented and approved before being implemented.

Business Analyst

Emory University Hospital Atlanta, Georgia June 2017 – July 2019

●Evaluated requirements gathered from clients, decomposed high-level information into details, and documented them appropriately throughout the Software Development Lifecycle (SDLC).

●Maintained strong stakeholder relationships and worked with different business leaders from various service units to understand their business processes/workflows.

●Facilitated the Joint Application Design (JAD) sessions with project stakeholders and development teams in order to capture system requirements.

●Produced documents following company standards including but not limited to: business requirements document (BRD), functional requirements documents (FRD), non-functional requirements (NFR), requirements traceability matrix (RTM) and change request logs.

●Supported AGILE Scrum development processes including Backlog Grooming/Refinement, Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective.

●Effectively used Confluence and JIRA to collaborate and share projects relating information and requirements to the team.

●Documented the AS IS and TO BE business processes in preparation for the implementation of the new application.

●Conducted User Acceptance Testing (UAT), documented all test results and reported issues to developers for resolution.

●Managed and tracked all defects, retested and validated all fixes before pushing into production.

●Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provide feedback to nail down bugs.

●Tracked and documented requirement changes, conducted impact analysis, and communicated the effect of change to clients.

●Capital market.

EDUCATION

B.S, Nursing. Herzing University. USA. 2016

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