Sherrele Curb

Des Plaines, IL *****

ad3xmx@r.postjobfree.com

+1-218-***-****

Dedicated and experienced customer service professional with a proven track record of providing excellent service in a remote work environment. Skilled in resolving customer inquiries, complaints, and issues efficiently and effectively. Proficient in utilizing various communication channels, such as phone, email, and chat, to deliver exceptional customer support. Strong problem-solving abilities and a commitment to exceeding customer expectations. Looking to bring my expertise and passion for customer service to a remote role.

Work Experience

Collections Specialist

Enova International - Remote

April 2020 to November 2023

Contact customers via phone, email, and mail to collect on outstanding balances

• Negotiate payment arrangements with customers to resolve delinquent accounts

• Document all collection activities in our system and maintain accurate records

• Provide excellent customer service while adhering to company policies and procedures

• Meet collection goals and targets set by management

• Escalate accounts to management as needed for further action

• Assist with other departmental tasks and projects as assigned Enrollment Specialist

BrightStar Healthcare - Remote

June 2017 to March 2021

• Providing information about available insurance plans, coverage options, and benefits to potential clients.

• Assisting clients with completing enrollment applications and paperwork accurately and efficiently.

• Verifying eligibility and ensuring all required documents are submitted for enrollment.

• Conducting eligibility assessments to determine which insurance plans are suitable for individual clients.

• Answering client inquiries, addressing concerns, and providing excellent customer service throughout the enrollment process.

• Collaborating with insurance providers, healthcare professionals, and other relevant stakeholders to ensure timely and accurate enrollment.

• Keeping abreast of changes in healthcare laws, regulations, and insurance policies to provide accurate information to clients.

• Maintaining accurate and up-to-date client records and documentation related to enrollment activities.

• Following up with clients to confirm enrollment, address any discrepancies, and provide assistance as needed.

• Collaborating with colleagues and management to improve enrollment processes and enhance customer satisfaction.

Accessibility Specialist

Xfinity - Pensacola, FL

May 2013 to June 2017

Responsibilities may include:

• Providing tailored customer support to individuals with disabilities, ensuring they have a positive experience with their Xfinity services

• Troubleshooting technical issues related to accessibility features on Xfinity devices and services

• Educating customers on how to make the most of accessibility features available to them

• Collaborating with internal teams to address any accessibility issues or concerns that may arise

• Keeping up to date on industry standards and best practices for accessibility in telecommunications

• Advocating for the needs of customers with disabilities within the company, helping to improve accessibility features and services

Education

High school diploma

Escambia Co High School - Atmore, AL

August 2005 to May 2009

Skills

• 1. Effective communication: Ability to listen actively, speak clearly, and convey information effectively. 2. Empathy: Ability to understand and relate to customers' emotions and concerns. 3. Problem-solving skills: Ability to identify and resolve customer issues in a timely and efficient manner. 4. Patience: Ability to remain calm and composed when dealing with difficult or demanding customers. 5. Flexibility: Ability to adapt to different customer needs and situations. 6. Time management: Ability to prioritize tasks and manage workload effectively to ensure timely resolution of customer inquiries. 7. Product knowledge: Ability to quickly learn and understand the company's products or services in order to assist customers effectively. 8. Conflict resolution: Ability to de- escalate tense situations and resolve conflicts with customers in a professional manner. 9. Positive attitude: Ability to maintain a positive and friendly demeanor even in challenging situations. 10. Teamwork: Ability to work collaboratively with other team members to provide seamless customer service.

• Medical Collection

• Negotiation

• Telecommunication

• HIPAA

• Technical Support

• Quality Assurance

• Medical Billing

Contact this candidate