419-***-****

ad3xmv@r.postjobfree.com

To obtain a position that utilizes my analytical skills, communication skills, and commitment to excellence on a daily basis.

EXPERIENCE

RemX—Remote Customer Service Representative

Answered incoming calls, researching issues and providing detailed information for solutions. Entered incoming faxes into system providing written communication for response. Trained new hires. Audited cases for training and development. Acted as Subject Matter Expert resource within the department.

Atlas Family Chiropractic Wake Forest, North Carolina— Massage Therapist

Provided 30, 60, and 90 minute massages to clients. Assessed client needs and communicated treatment plans to increase function. Maintained a clean, safe, inclusive environment for clients across all segments of the population. Documented sessions. Assisted in the cleaning of the entire area, professionally communicating via phone, email, and text with clients and other providers, scheduling and processing payments.

Wakefield Chiropractic Raleigh, North Carolina — Massage Therapist

Provided 30, 60, and 90 minute massages to clients. Assessed client needs and communicated treatment plans to increase function. Maintained a clean, safe, inclusive environment for clients across all segments of the population. Documented sessions. Participated in marketing events by providing chair massage and professional interactions with the public. Assisted in filing medical insurance claims. Assisted in the cleaning of the entire area, professionally communicating via phone, email, and text with clients and other providers, scheduling and processing payments.

Homesite Insurance Akron, Ohio— Customer Service Representative Claims

Daily recorded information from inbound calls into CWB in an accurate and efficient manner, maintaining a high level of customer service. Reviewed policy and provided explanation of benefits to customers.

Liberty Mutual New Castle, Pennsylvania — Customer Service Representative/Quality Assurance Associate

Daily recorded information from inbound calls into CWB in an accurate and efficient manner, maintaining a high level of customer service. Reviewed calls, documenting and scoring to provide training and feedback for Customer Service Representatives.

Victoria’s Secret Direct Reynoldsburg, Ohio–Group Lead/Project Training Coordinator

Managed operations for departments with 10 to 120 employees. Identified cost savings through hours, shipping savings, and process improvements, and reported findings to senior management via PowerPoint. Provided classroom training and materials to ensure best practices and optimal results. Conducted daily department meetings to build and maintain communication. Participated in the design, programing, and testing of warehouse management system, working with external and internal partners. Lead the training of warehouse associates by creating and reviewing SOPs, in class training classes, and job aid documentation.

SKILLS

Communication skills, verbal and written, medical terminology.

Computer skills: Microsoft Office, Claims WorkBench

Swedish and Myofascial Massage.

Sound and vibration therapy.

Reiki

EDUCATION

Body Therapy Institute, Siler City, NC — Massage Therapy Diploma

MARCH 2014 - OCTOBER 2014

660 classroom hours providing education in Swedish and Myofascial modalities, Anatomy and Physiology, Ethics, Somatic Psychology, Business, and Self-Development

Weekly practice sessions with clients of different body types and treatment requirements

Training in appropriate documentation of therapy sessions

Student Clinic experience that provided the opportunity to learn assessment and treatment in a structured time environment.

Continuing Education-

Sound and Vibrational Therapy, Therapeutic Stretching, Reiki Level 2

Professional Development Courses

Dealing with Emotional People, Inclusion Classes, Safety, Budget Maintenance and Group Lead Training, Microsoft Word and Excel

PROJECTS

D-T-C Relocation Project — Training Coordinator Lead

Successfully teamed with software company to design and initiate internal warehouse management system, assisting with configuration and testing of new system.

Instrumental to $5 billion Direct to Consumer relocation project, acting as Training Coordinator with accountability for providing training documentation, classes, quick reference guides, and SOPs.

AWARDS

Diploma from Body Therapy Institute October 29, 2014

Three Impact Awards for Performance

Standing “O” Award

Perfect Attendance Award

Bravo awards, nominated by managed associates

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