YOLANDA WILSON

**** ****** ***** *****, *** *** Temple, TX 76504 • 254-***-**** • ad3xmj@r.postjobfree.com

DEDICATED CUSTOMER SERVICE REPRESENTATIVE

Customer Service Specialist • Administrative Assistant • Office Manager • Medical Receptionist

Filing Maintenance • Customer Satisfaction • Written & Verbal Communications • Client Guidance

WORK EXPERIENCE

Department of Veterans Affairs, HRC Waco, TX 2017 - present

Customer Service Representative

●Ensured accuracy and promptness while refilling prescriptions for patients.

●Presented a personable and authoritative demeanor while answering questions, updating patient information, and processing medication renewals.

Scanstat Technologies, Temple, TX 2015 - 2017

Release of Information Specialist

●Served as a gatekeeper for compiling and releasing information to authorized companies.

●Engaged directly with patients to resolve concerns and answer questions.

Health & Human Services, Temple, TX Aug 2014 - Jan 2015

Texas Works Advisor

●Assessed application eligibility for TANF, Food Stamps, and Medicaid programs.

●Interviewed clients, documented information, determined benefits, and verified case data.

●Guided clients through program benefits and requirements.

●Answered client inquiries, addressed issues, and resolved problems or complaints.

●Communicated directly with banks, employers, and other institutions to request or provide, exchange, or verify the information.

Scott & White, Temple, TX 2006 - 2014

Charge Audit Specialist, OP Physician Coding Dec 2011 - Feb 2014

●Facilitated billing processes by accurately entering charges for doctors.

●Streamlined coding processes by preparing summaries for medical coders.

Imaging Technician July 2006 - Dec 2011

●Ensured document accuracy and correct filing while maintaining medical records.

Prior Experiences: Jerelene Graves, Home Health Care Worker; University of Mary Hardin-Baylor, Office Worker

EDUCATION

University of Mary Hardin-Baylor, Belton, TX

Bachelor’s Degree, Professional Studies

TECHNOLOGIES

Capri • Microsoft • Zendesk • Adobe • Avaya • Outlook

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