Customer Service Representative
Resume:
YOLANDA WILSON
**** ****** ***** *****, *** *** Temple, TX 76504 • 254-***-**** • *********@*****.***
DEDICATED CUSTOMER SERVICE REPRESENTATIVE
Customer Service Specialist • Administrative Assistant • Office Manager • Medical Receptionist
Filing Maintenance • Customer Satisfaction • Written & Verbal Communications • Client Guidance
WORK EXPERIENCE
Department of Veterans Affairs, HRC Waco, TX 2017 - present
Customer Service Representative
●Ensured accuracy and promptness while refilling prescriptions for patients.
●Presented a personable and authoritative demeanor while answering questions, updating patient information, and processing medication renewals.
Scanstat Technologies, Temple, TX 2015 - 2017
Release of Information Specialist
●Served as a gatekeeper for compiling and releasing information to authorized companies.
●Engaged directly with patients to resolve concerns and answer questions.
Health & Human Services, Temple, TX Aug 2014 - Jan 2015
Texas Works Advisor
●Assessed application eligibility for TANF, Food Stamps, and Medicaid programs.
●Interviewed clients, documented information, determined benefits, and verified case data.
●Guided clients through program benefits and requirements.
●Answered client inquiries, addressed issues, and resolved problems or complaints.
●Communicated directly with banks, employers, and other institutions to request or provide, exchange, or verify the information.
Scott & White, Temple, TX 2006 - 2014
Charge Audit Specialist, OP Physician Coding Dec 2011 - Feb 2014
●Facilitated billing processes by accurately entering charges for doctors.
●Streamlined coding processes by preparing summaries for medical coders.
Imaging Technician July 2006 - Dec 2011
●Ensured document accuracy and correct filing while maintaining medical records.
Prior Experiences: Jerelene Graves, Home Health Care Worker; University of Mary Hardin-Baylor, Office Worker
EDUCATION
University of Mary Hardin-Baylor, Belton, TX
Bachelor’s Degree, Professional Studies
TECHNOLOGIES
Capri • Microsoft • Zendesk • Adobe • Avaya • Outlook
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