EDUCATION

Twinkle Khurana

ad3xm7@r.postjobfree.com +1-201-***-****

https://www.linkedin.com/in/twinklekhurana27/

https://profile.indeed.com/p/twinklek-mbtll83

Rutgers Business School – Newark, New Jersey, USA Sept 2022–Dec 2023 Master of Science in Business of Fashion (CGPA - 3.56 / 4.00)

● Coursework-Retail Merchandising, Entrepreneurship & Sustainability Industry Leaders’ sessions for Fashion, Supply Chain, Global Procurement, Risk and Disruption Management in the Fashion Industry, Project Management, Branding of Fashion, Fashion Law, and Walk the Runway WORK EXPERIENCE

Diyora Diamond – New York, New York, USA Oct 2023–Dec 2023 Account Executive

● Managed a portfolio of 9+ key wholesale accounts for high-end jewelry, oversaw the entire sales cycle from client acquisition to post-sale support, cultivated and nurtured relationships with clients, resulting in a 25% increase in client retention and satisfaction rates.

● Led negotiations for pricing and contract terms, securing favorable agreements, and followed up on memos and payments to ensure seamless transactions, contributing to increased profitability by more than 20%.

● Proactively addressed and resolved client inquiries and issues to enhance overall customer experience and account management by 30%. Pioneer Gems – New York, New York, USA Aug 2023–Sept 2023 Executive Assistant

● Providing support for inventory management, lead generation, tracking and receiving deliveries, managing calendars, and scheduling meetings.

● Maintaining an organized filing system of paper and electronic documents, creating and updating spreadsheets, and data entry in QuickBooks with this achieving increased efficiency by 40% through streamlined processes

● Managing administrative tasks including drafting letters, emails, memos, invoices, and reports, organizing travel and accommodation for the Executive, and being responsible for problem-solving when handling unexpected issues Rutgers University – Newark, New Jersey, USA Oct 2022–Mar 2023 Graduate Assistant – Marketing (Part-time)

● Managed social media platforms, events, and digital marketing campaigns, and created digital assets for social justice educational programs, resulting in a 15% increase in followers and a 30% increase in website traffic. Tech Mahindra – Bangalore, Karnataka, India May 2021–Aug 2022 Marketing Executive

● Executed account-based and internal marketing campaigns, E-commerce marketing, and CRM Analytics, increased client engagement and retention by more than 25%, and employee engagement by 20% thereby improving communication between departments.

● Collaborated with cross-functional teams to create 20 digital assets, such as presentations, blogs, podcasts, and webinars for automotive and luxury brands clients like Ford, BMW, Toyota, and General Motors resulting in 50% more views & and downloads compared to last year, created and distributed 20 monthly newsletters with an open rate of 40% providing clients with valuable industry insights & promotion of offers.

● Conducted competitive analysis on key competitors to help the sales team understand market insights, such as strategy, lead generation, events, and offerings, and coordinated with them to develop lead generation campaigns resulting in new leads and a 25% increase in sales revenue. Tech Mahindra – Pune, Maharashtra, India Nov 2020–Apr 2021 Project Management Officer

● Developed and maintained project schedules for 10+ initiatives, optimizing resource allocation, ensuring adherence to timelines, budgets, & and quality standards, and minimizing project risks, leading to successful project outcomes.

● Managed project documentation and reporting for 10+ initiatives, providing clear insights into project progress and contributing to informed decision-making.

Tech Mahindra – Pune, Maharashtra, India May 2018–Oct 2020 Software Engineer

● Gathered requirements and analysis for 5+ software projects along with their development, implementing a clear understanding of client needs and facilitating effective communication between technical and business teams.

● Implemented process enhancements in 5+ projects, streamlining workflows and ensuring adherence to best practices, increasing overall project efficiency in finance-related projects with a 40% increase in data accuracy.

● Mentored junior team members in 2+ projects, fostering a collaborative environment and contributing to the professional development of team members.

Octos Digital Marketing Agency – Ahmedabad, Gujarat, India Apr 2018–Apr 2018 Project Coordinator (Internship)

● Coordinated digital account management campaigns for 3+ accounts with the overseas team, optimizing SEO and SEM tactics using Google Analytics, resulting in a 25% boost in online visibility and brand awareness. ActionEdge Research– Ahmedabad, Gujarat, India May 2017–Mar 2018 Market Researcher

● Conducted extensive market research on IT trends and some consumer products, resulting in a 15% increase in the efficiency of product development strategies and sales initiatives.

● Conducted 100+ Interviews, showcasing strong interpersonal skills and the ability to gather nuanced insights for data-driven decision-making. LEADERSHIP AND EXTRACURRICULAR EXPERIENCE

The Braven Accelerator – Newark, New Jersey, USA Jan 2023–May 2023 Rutgers Graduate Fellow (3-credits)

● Enhanced essential workforce skills such as leadership, operating and managing, communicating and networking, and problem-solving by completing a 15-week leadership and professional development course.

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