DANIEL LEAL

**** ***** **** *** *******, TX *****

210-***-**** ad3xli@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 10+ years management experience and strong leadership skills. Facilitates efficient workflows, communicates effectively with co-workers and staff and follows policies, procedures and guidelines to ensure consistent quality.

§Well-organized, manages time and priorities in multi-task environments

§Able to make decisions and implement course of action

§Effective problem solver, able to assess situation and identify solutions

§Pays close attention to detail to ensure accuracy and maintain compliant documentation

Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR

Aloha POS Digital Dining POS Micros POS Focus POS

Microsoft Office / MS Excel MS Word MS PowerPoint

KEY QUALIFICATIONS

Charting Filing Processing Co-Payments Appointment Scheduling Medical Terminology

CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification HIPAA Compliance

Insurance Billing Procedures Medical Office Procedures

Accounting Payroll Banking Systems Healthcare Law Anatomy & Physiology

Human Resource Management Organizational Improvements

Interpersonal Professional Communications Business Office Operations

Medical Practice Management Systems Practice Structure Leadership & Management

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2020

RELEVANT PROFESSIONAL EXPERIENCE

Sushi Zushi – San Antonio, TX 01/2020 – Present

Server / Bartender

§Enroll customers in bar loyalty program and manage customer memberships in computer system

§Ensure appropriate alcohol consumption levels are not exceeded

§Took customer meal orders and accurately relayed orders and special requests to kitchen staff

§Work as a team to meet and exceed guest expectations

Johnny Carinos Italian Restaurant – San Antonio, TX 08/2019 – 01/2020

Lead Server / Customer Service

§Verified identification for alcohol sales and prepared cash drop at the end of each shift

§Managed servers’ cash bank throughout shift, delegated tasks and ensured duties were complete

§Provided customer service and an ultimate dining experience for guests

§Ensured the table stays clean throughout the meal and collected and processed payments

§Provided efficient and effective communication with other kitchen and bar staff

§Took orders, served food and beverages to patrons and resolved customer complaints

§Used sales techniques to increase food and beverage revenue

The Home Depot – San Antonio, TX 05/2018 – 08/2019

Retail Sales Associate / Customer Service

§Greeted customers, and answered questions regarding services and products

§Helped locate products, checked prices on merchandise, and stocked and organized shelves and displays

§Worked as a team member and provided paint assistance when needed

§Comfortable working in fast-paced environment with diverse customers and staff members

Matamoros – San Antonio, TX 07/2016 – 05/2018

Lead Server / Trainer

§Delegated tasks and used sales techniques to increase food and beverage revenue

§Oversaw employees, reported behavior to management and trained new hires

§Resolved customer complaints, took orders and processed payments

§Prepared cash drop at the end of each shift, managed server’s cash bank and verified identification for alcohol sales

§Ensured that serving staff were aware of the signs of intoxication and when to stop serving alcohol

The Grill at Leon Springs – San Antonio, TX 04/2007 – 06/2016

Manager / Customer Service

§Created employee schedules, oversaw 20 employees and prepared bank deposits

§Completed closing duties, took inventory, ordered supplies and evaluated employee job performance

§Had significant input into the hiring and firing decisions of the company

§Implemented policies and procedures, processed payroll and hosted banquets for San Antonio Spurs

§Managed the entertainment schedule, established payments for entertainment and communicated with each entertainer if they met expectations and were invited back

§Maintained event guest lists, planned fundraiser events and communicated with San Antonio Spurs owner Gregg Popovich on planning team banquets

VOLUNTEER EXPERIENCE

San Antonio Food Bank – San Antonio, TX 03/2011 – Present

Volunteer

§Teamed with executives of the San Antonio Spurs/San Antonio Food Bank in annual Champions Against Hunger event, raising and average of $150,000 for 2011, 2012, 2013 and 2014

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