JORGE ACOSTA

MCSE-I, CNE, MASE

ad3xlh@r.postjobfree.com

732-***-****

SUMMARY

Information Technologist focused on achieving business goals through the alignment of business and IT strategies. Extensive track record of transforming underperforming IT teams into highly responsive, customer-focused Information Technology organizations. Accomplished in leading challenging global systems integrations and organizational transformations resulting from acquisitions and/or changes in business strategy. Areas of expertise include project and program management, Identity and Access Management, cloud services identification and development for global strategy execution, and management of portfolios for governance of eCommerce Cyber Security.

TECHNICAL SKILLS

Technology: AWS, SaaS, O365, Google Works, Azure, SAP, Oracle IAM (Access Manager, Identity. Manager), Oracle Suite, ServiceNow, PeopleSoft, SQL, ERP, EMC, IBM SONAS, Service Now, Storage/ILM, Wintel UNIX, VMWare, Active Directory, Hyper-V, Citrix SAN, NAS, LTO, Object Storage, LDAP. JIRA, MS Project, MS Office, Perl (read-only)

Network topology: Cisco, Juniper, Avaya, F5, Security (network; ethical hacking; security policy); Cisco IPT; Wireless

Methodologies: Agile, ITIL, RUP, SDLC, Waterfall, Six Sigma.

PROFESSIONAL EXPERIENCE

Hearst NY. NY Mar 2021 – Present

Project Manager Cyber PCI Disaster Recovery / Consultant

Develop an IT DR Program Cyber Tabletop runbooks and Framework with the assistance of app SMEs.

Plan and manage the IT Disaster Recovery budget, and report on variances in actual vs. planned.

Research emerging products, services, protocols, and standards in support of contingency planning and development efforts.

Manage the relationship and contract with BPaaS Saas and additional vendors the external Qualified Security Assessor (QSA) and the PCI Subject Matter Expert (SME) advisor.

Leading global IT infrastructure projects and programs such as data center consolidations, and M&A Migration to Windows 11 with O365 for over 5000 users.

Evaluate the impact on the organization of current security trends, advisories, publications, and academic research. Coordinate responses as necessary across affected teams to do the right thing for our customers and our organization.

Contributes to the completion of Service Now business continuity due diligence reviews.

Manage the delivery deployment of applications, networks, data centers, disaster recovery and emergency operations, and large-scale business processes. Worked with multiple technical teams, architects, security officers, managers, and business users - reviewed and documented workloads, system dependencies, and business requirements.

Continued innovative development, implementation, and delivery of the Managed Security Services (MSS)

Full accountability for Cloud technical operations, and IT architecture (both US & offshore).Resolving all operational issues about service delivery and identification of root causes

Created roadmap for project teams in the Mobility IOS Droid and BYOD and other SaaS applications.

Support the identification, implementation, and maintenance of automated technical security controls required by various technical regulatory compliance frameworks.

Join team members and multi-functional groups to ensure successful PCI risk management programs.

State of New Jersey Department of the Treasury March 2017 to Present

Project Manager Cyber Security Disaster Recovery Consultant

Directed creation of program and status communications to internal senior management and external stakeholders for the status of the IT disaster recovery program, including annual reporting, audit report.

Provide guidance on POC migration and building solutions using AZURE PaaS and other services.

Drove Network Engineering team and other internal and external departments and personnel to ensure a cohesive flow of processes for elimination of security risks throughout the organization.

Successfully established and implemented federal security regulations that applied to the Department of Treasury Governor’s Office operations.

Governed the Disaster Recovery / Business Continuity program for the State of NJ. Successfully conducted the first Disaster Recovery exercise for the health systems.

Served as the key IT liaison to the Department of Treasury business continuity management team, ensuring that IT technologies and processes supported all key availability requirements.

Conducted and enforced contracts with outsourcing or subscription vendors, along with associated service-level agreements (SLAs), for external DRM service providers as required.

Conduct systems, feasibility and cost studies and recommend cost-effective cloud solutions.

Initiated and managed data center recovery capacity planning coordination with key IT technology groups in support of specific business unit initiatives.

Comcast, Philadelphia, PA September 2015 – February 2017

Program Manager of Information Security / Consultant

Implemented the migrating database/legacy applications to GCP Big Data Analytics and Storage.

Enterprise-level experience - Working with Google Cloud large teams and involved in architecture of highly scalable, secure, distributed applications, aligned with company standards, process, methodologies, and best practice

Responsible for six nationwide teams implementing Identity and Access Management and security solutions corporate wide reviewing user access, administrative access, and types of access.

Retire underutilized or ineffective services.

Manage the portfolio of applications and the life-cycles of the ERP, including project roadmap and change management.

Build and leverage strategic relationships with IT vendors and assist in brokering vendor discussions Established strategic directions, leadership, alignment and accountability for activities across multiple Product Lines globally.

Influenced team assisting with implementing new Service Now solutions as well as establish related processes and change management initiatives to increase business agility.

Serve as a nCino Senior Business Analyst responsible for requirement gathering business requirements for the end to end.

Manage the supported data to cloud migration tasks for Teradata and Oracle systems.

Led the deployment of Cloud and Java/J2EE applications and Virtualization related projects across multiple sites and business units.

Exceeded productivity objectives by introducing more efficient processes, restructuring staff schedule, and improving SLAs.

Holtzbrinck MacMillan Publishing Group, NY February 2014 – August 2015

Program Manager / PMO / Cyber Security

Serve as a trusted advisor to the CIO and COO to develop and implement AWS Cloud Global’s strategic plan.

Working with CIO and COO at GTS development projects related to Integration capabilities (e.g. on-boarding).

International Business Development planner; through innovative strategizing, implements change management recovery campaigns that create organizational stability and prosperity.

Advised the board of directors on launching a AWS cloud (private/hybrid) transformation program with end-to-end automation capabilities that reduced deployment of infrastructure and platform patterns by 50% and costs by 30% (savings of $7.6M/year).

Oversaw consolidation of ERP / CRM SaaS in five Latin America countries with a 55% reduction in operating cost.

Orchestrated Latin America and Japan AWS Cloud Migration to the Cloud, IaaS, PaaS and SaaS Disaster Recovery approach which addressed the immediate need and allowed for centralized management support and cost saving of 20 %.

Managed deployment and upgrade facilitating rollout of new applications and modules that implemented new functionality using Business Rules, UI, Service Catalog and Request Workflow, Policies, Access Lists, Identity Stores, LDAP integration, etc.

Drive the update and export Service Now.com reports, analytics and dashboards to support and monitor daily activity and key performance measures.

Led implementation of SCCM, ServiceNow ITAM and customization of ServiceNow ITAM modules

Ensured that all e-commerce Info Security, risk and control issues/gaps were clearly remediated.

Responsible for China Office expansion that included VOIP, Network, WIFI and standardization into Virtual / Back office products creating a cost savings across APAC Asia-Pacific.

Supervise front-line support for Service Now.com users, including responsibility for user support / training.

Managed and executed highly complex data integration and reporting programs in support of a Data warehouse program to provide efficient, best-of-breed, cost effective reporting.

Reduce overhead and infrastructure costs by 38 percent by consolidating and deploying 10 legacy applications to AWS cloud platforms.

Planned, managed, and transitioned Japan data center to Amazon AWS: EC2 - Instance configuration creation, EBS + Snapshotting, AWS and Java/J2ee applications ELB Configuration, VPC, Cloudwatch Metrics, and Uptrends ensure residence and DR strategy.

Drove the relocation of Shared Data Center operations in the US to SaaS with full accountability for the cost-effective and savings, on-time management of critical functions.

AIG, Livingston, NJ February 2012 – February 2014

Senior Project Manager / Consultant

Leading and reporting to senior management on Google cloud migration system integration and country laws.

Oversight interfacing with Stakeholders from all senior levels of the organization and Information Systems Group to ensure compliance to strategic vision, structure projects and develop documents.

Directed staff of analysts responsible for delivering metrics, documenting work flows, providing analysis of data to support recommendations for process improvement and development of application requirements.

Led migration of Virtual Machines to AWS Virtual Machines for multiple global business units.

Prepared capacity and architecture plan to create the Google Cloud environment to host migrated IaaS VMs and PaaS role instances for refactored applications and databases.

Coordinates installation of ServiceNow ITAM upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction

Working with multiple technical teams, architects, security officers, managers and business users, reviewed and documented workloads, system dependencies and business requirements. Mapped workloads to the capabilities of Microsoft AWS for public, private and hybrid clouds.

Created road map for projects teams in the Mobility IOS Droid and BYOD and other SaaS applications.

Leveraged Service Now and CRM to Cloud technologies providing innovative solutions to complex and critically sensitive issues affecting multiple disciplines and work groups, determining and pursuing courses of action essential in accomplishing objectives.

Worked as a consultant on the Business Continuity and Disaster Recovery engineering, development team for Chartis a Div. of AIG, Nation's leading Insurance provider.

Developed plans for client's recovery strategies for the resiliency of business and technology environments maintaining due diligence to both internal and external Information Security policies, International Audit and Regulatory compliance.

Reduced overhead and infrastructure by consolidating and deploying legacy applications to Google cloud platforms such as Google web services and Service Now.com.

NYU Langone Medical Center, NY, NY October 2011 – February 2012

Project Manager, Data Center Migration / Consultant

Managed relocation of Shared Data Center operations with full accountability for the cost-effective, on-time management of critical functions in the HIPAA Compliance.

Project lead in the NYC OEM Continuity of Operations Plan.

EDUCATION

Universidad Nacional de Asunción, Asunción Paraguay

BS – Computer Science

TRAINING

2018 Global knowledge Leadership Skills and Team Development

2017 Global Knowledge AWS Technical Essentials

2017 Global Knowledge Architecting on AWS

2017 Global Knowledge Auditing IT

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