SHERRI R. MORTON

Arlington, VA ***** 267-***-**** ad3xjo@r.postjobfree.com

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer service-focused

Tenant issue resolution

Building operations and property inspections

Financial budgeting and reporting

MRI accounting software

Knowledge of DC real estate laws

Exceptional oral and written communication skills

Property management and staff support

Record keeping

Staff Management

Senior Assistant Property Manager, Property Manager, 11/2022 - Current Cushman & Wakefield – Washington, DC

Manage building staff in absence of Director.

Perform lease administration activities, including preparing lease abstracts and monthly rent roll Responsible for aspects of annual budget preparation. Prepare monthly executive summary financial reports. Oversee and ensure all invoices are processed and paid timely. Approve invoices, $500 and below. Update and maintain all office procedures in operations manual and tenant welcome handbook. Oversee and ensure all property files, leases and contracts are prepared and maintained in an orderly and logical manner, in digital and hard-copy form.

Obtain aging report and follow up on all delinquencies, utilizing C&W or client-directed policies. Ensure tenant bill-backs for above standard work, overtime HVAC and utilities are accurate and submitted monthly.

Conducted tours to highlight features, answer questions, and redirect concerns to brokers/owners. Establish strong, professional relationships with tenants by promoting team collaboration and delivering exemplary service.

Complete final move-out walk-throughs with tenants to identify required repairs. Respond to complaints and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Maintain operational facilities by performing inspections and organizing regular maintenance, major repairs, and capital improvement projects.

Process security deposit refunds.

Administer operations to handle needs of more than 300 tenants across 15 units Associate, 04/2022 - Current

Nordstrom Rack – Washington, DC

Train and mentor junior staff on customer service strategies and techniques. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Maintain relationships with customers to maximize sales opportunities. Answer customer questions to help locate merchandise, and promote key items. Stock merchandise, clearly labeling items, and arranging according to size and color. Created inviting environment for customers by maintaining store organization and cleanliness. Assistant Property Manager, 01/2019 - 11/2022

Cushman & Wakefield – Washington, DC

Provided full administrative support with reporting, filing and distribution of all correspondence, and maintaining inventory

Ensured all property files, leases and contracts are prepared and maintained in an orderly and logical manner, in digital and hard-copy form.

Prepared and coordinated bid proposals and service contracts. Obtained aging report and followed up on delinquencies, utilizing C&W or client-directed policies. Ensured all invoices are processed in accounting with appropriate back-up and according to C&W procedures, managed work order and purchase order systems.

Coordinated tenant move ins and move outs, including furniture delivery and pick up. Redeveloped and maintained comprehensive Tenant Service Package, handbooks, anniversaries, holiday gifts, park events, monthly newsletters, and training meetings for tenants. Maintained utility account, tenant and vendor COI tracker. Assisted Director with aspects of annual budget preparation Conducted monthly inspections of properties with engineers, janitorial and landscape providers Sales Associate Specialist, 01/2017 - 01/2022

Pandora – Washington, DC

Maintained professionalism, and well-groomed appearance according to the PANDORA dress code Proven record of accomplishment -building customer relationships Helped customers complete purchases, locate items, and submitted credit applications. Organized store merchandise racks and displays to promote and maintain visually appealing environments. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Balanced and organized cash register by handling cash, counting change, and storing coupons. Executive Assistant to Senior Vice President, 01/2017 - 03/2019 Kolaghassi Capital US LLC – Washington, DC

Provided high level executive support directly to the Senior VP. Served as the primary point of contact for all matters, locally and abroad. Prioritized meeting requests, coordinated travel arrangements and calendar management. Demonstrated leadership and maintained credibility, trust, and support to Executive team. Managed $5,300,000 home, cleaning staff and executive driver. Coordinated with vendors on maintenance plan and upkeep of home and office. Used QuickBooks to assist with recording bank deposits and reconciliations. Updated and maintained confidential databases and records. Promoted team productivity by keeping supplies organized and well-stocked. Managed mail and both incoming and outgoing correspondence, mail, and email. Greeted arriving visitors, determined nature and purpose of visit and assisted with individual needs. Community Manager, 01/2016 - 01/2017

Carr Workplaces – Washington, DC

Completed and processed incident reports.

Conducted regular and periodic inspection of building and tenant offices, making repairs when necessary. Produced monthly expenditure reports for supplies, services rendered, parking and postage for accounting department.

Initiated and responded to all tenant correspondence. Created and scheduled activities and programs with and for community. Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction. Associate of Arts: Fashion Merchandising, 12/1987

Fashion Institute of Philadelphia - Philadelphia, PA Some College (No Degree): Business Administration

Lincoln University - Lincoln University, PA

Project Management Cert

Operations Management Cert

District of Columbia, Real Estate Agent - Weichert Realtor Candidate for RPA certification

Documented and resolved outstanding discrepancy with the water bills which led to over 80 thousand dollars in credit being applied to our account.

Used Microsoft Excel to develop vendor invoice tracking spreadsheet. EDUCATION

AFFILIATIONS

ACCOMPLISHMENTS

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