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Customer Service Quality Control

Location:
Roseville, CA
Salary:
$65,000
Posted:
February 26, 2024

Contact this candidate

Resume:

Daniel Jon Orozco

*** ******* *** ***** # **, Roseville, Ca. 95661

Phone: 916-***-**** Email: ad3xjn@r.postjobfree.com

Golden Rate Services, LLC

Dates Employed: Oct 2010 – Dec. 23, 2021-Carmichael, CA. Sr.

Pre-Underwriter Northern California- Senior Jr. Underwriter 2

● Monitor and assist 9 Jr. processors/ Jr. underwriters and make recommendations for accuracy and quality measurements on all loan submissions.

● Collaborate with the Sr. Underwriter, Senior Servicing Manager, and staff typically to ensure all commercial, industrial, and residential submissions are funded on schedule

● Recognizing and resolving all condition delays

● Review and evaluate 30-35 commercial, residential, and small business loan applications daily to determine creditworthiness based on documentation and information provided to determine the customer's risk based on assets, collateral, debt obligations, employment/company records, corporate tax returns, and financial statements to issue final approval on the loan application.

● Provide pipeline report twice-a-month to operations manager

● (Quality Control Audit) 25-30 funded files.

● Communicating and corresponding with the loan officers/vendors through 80-90 phone calls per day

The Van Patten Mortgage Group (Correspondent Lender) Dates Employed: Jan. 3rd, 2022 – April 22, 2022, El Dorado Hills, Ca.

West Coast Operations - Senior Jr. Underwriter

● Monitor 5 Jr. processors/j Jr. underwriters and make recommendations for accuracy and quality measurements on all loan submissions.

● Collaborate with the Sr. Underwriter, Senior Servicing Manager, and staff typically to ensure all commercial, industrial, and residential submissions are funded on schedule

● Recognizing and resolving all condition delays

● Review and evaluate 45-50 commercial, residential, and small business loan applications daily to determine creditworthiness based on documentation and information to determine the amount of risk based on assets, collateral debt obligations, employment/company records, corporate tax returns, and financial statements to issue final approval on the loan application.

● (Quality Control Audit) 30-35 funded files.

● Communicating and corresponding with the loan officers/vendors/agents through 80-90 phone calls per day

Grand Canyon University

Bachelor's degree

Field Of Study-Business Administration and Management Dates attended or expected graduation 2018 – Present (Dec. 2024 graduation target) The University of Texas at El Paso

Degree Name Bachelor's degree Field Of Study Economics Dates attended 2009 – 2011 (Did not complete)

Loan Product Experience:

● Conventional

● FHA ● FHA 203k

● VA

● USDA

● Jumbo

● Non-QM

● Reverse Mortgage

● DSCR (Debt Service Coverage Ratio)

● Commercial & Commercial Construction

● Residential Construction

● HELOC Mortgage

Software Experience:

● Lending Pad

● Calyx Point

● CRE (Commercial Real Estate Software)

● Open Close

● Encompass

Interest:

● Annual Competitive 10k & Marathon Runner

● Year Round Cross Training (Combination of Resistance Weight Training & Running)

● Collector of Southwest Art



Contact this candidate