Kevin Carter Indianapolis, IN ***** 317-***-**** ad3xjl@r.postjobfree.com

Claims Adjuster

Professional and detail-oriented with proven experience as an auto claims adjuster conducting reviews, inspections, evaluations, and settlement of insurance claims. Skilled at determining the value of claims objectively, and negotiating settlements effectively, within established procedures, legalities, and contractual obligations. Critical thinker, with demonstrated ability to prioritize, multi-task, and meet deadlines under high pressure situations. Acquired strong experience in customer service, time management, effective communication, and problem solving, while working in other industries, in the past few years. Keen on transitioning back into a Claims Adjuster role.

Areas of Expertise

Automotive Claims

Insurance Products

Claims Recoveries

Customer Relationships

Reporting/ Documentation

Loss Investigations

Insurance Operations

Regulations & Compliance

Decision Making

Professional Experience – Insurance Adjuster

Allstate Insurance Company, Indianapolis, IN 7/2007 – 11/2011

Inside Casualty Service Adjuster

Investigated automobile accidents involving single or multiple vehicles, resulting in damage, loss, and/or bodily injury to either party.

Conducted prompt evaluations and negotiations for claims of bodily injury until an agreed upon settlement was reached.

Prioritized and efficiently managed inquiry calls, follow-up injury discussions, injury evaluations, and initial contacts.

Communicated empathetically with customers affected by auto damage/ loss claims.

Helped process claims in a fast, fair, and easy manner on behalf of Allstate.

Efficiently reviewed accurate estimates and supplements based on photos/ video/ physical inspection.

Reviewed, reconciled, and negotiated with repair facilities, customers, and claimants.

Documented information related to the claim and made decisions consistent with claims standards and local laws.

Claims Processing Specialist

Processed and managed incomplete or escalated claims by performing further analysis, validation, and resolution.

Recommended appropriate and logical solutions after researching issues and complex customer situations, and applying independent judgement.

Maintained regular communication with customers, ensured alignment with committed timelines, and provided exceptional customer service.

Earned the Distinguished Performance Award (the company’s most celebrated individual award), for demonstrating high level of professionalism, work ethic, job performance, and self-development.

Designated to co-proctor the first property claims handling training classes for over 60% of the call center’s claim office.

Selected to mentor upwards of five different claims teams of 10-20 employees each, including new hires.

Professional Experience – Non-Insurance

United Parcel Service (UPS), Indianapolis, IN 11/2014 – Present

Package Handler

Monitor and verify shipping route schedules, scan, and stack packages, and check orders for accuracy prior to shipping.

Tracked all incoming and outgoing packages for accurate delivery, electronic receipt, and signatures.

Assist with expediting all deliveries to customers with care and in a timely manner.

Maintain adherence with company rules and safety, and ensure compliance in all transactions.

Recognized for efficient contribution through multiple Employee of the Month Awards.

Amazon.com, Inc., Whitestown, IN 11/2013 – 6/2014

Receiver, Stow

Unloaded and verified inbound packages safely, while following all orders and instructions pertaining to Receiving.

Ensured the incoming product price, quality and quantity matched the purchase order / bill of requirement details.

Acknowledged and virtually input incoming product into warehouse software.

Organized and placed products within the warehouse using an inventory scanner with correct inventory tags.

Demonstrated high attention to detail and maintained extreme accuracy while entering data and updating records.

Education

Bachelors of Science Ball State University Major: Psychological Science Minor: Foundations of Business

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