Douglas Eades

ad3xiy@r.postjobfree.com Atlanta, GA 404-***-**** https://www.linkedin.com/in/eadesd/

Executive and Operations Leadership

Results-driven leader with a reputation demonstrating exceptional performance in product/project management of global, multi-site operations and large cross-functional teams. Known for Business Process Improvement and bottom-line financial performance. Progressive leadership growth through influential cross-functional and matrixed teams.

Core Competencies:

Strategic Relationship Management

Cross-Functional Team Leadership

Strategic Business Planning

Mergers and Acquisitions

Integrations

Processes and Compliance

Operational Excellence

Vendor Management

Supply Chain Management

Certifications and Skills:

Lean/Six Sigma Master Black Belt

Merger & Acquisition Integration

Advanced MS Software Suite

QuickBooks

CRM Software

Microsoft Project

Professional Experience

FORGE CONSULTING, LLC dba Abacus Advisors Atlanta, GA 2022 -2023

Global provider of financial services

Client Relationship Manager

Led Relationship Management team for approximately 30 outstanding, small business Law Office partners, while providing cross-functional leadership across all business disciplines.

Led all back office operations supporting firms with Bookkeeping, Settlement Support, Bill Pay, Payroll, and financial reporting.

Grew account base by 3.9% leading Onboarding, account clean-up, financial reporting, consultative leadership on business performance, and ongoing strategies applying comprehensive business principles.

Assisted Client base to help their firms be more efficient and profitable through financial repair and improvement.

FISERV, INC Milwaukee, WI 2016 - 2021

Global provider of financial services technology

Director. Product Management (2018-2021)

Led entire Relationship Management team for a $325MM partner, while providing cross-functional leadership across all business disciplines.

Directed execution of annual banking audits across twelve cross-functional teams by responding to approximately 140 audit requests; thus, resulting in eight findings and, subsequently, case closures.

Conducted all case management resulting in a 66% reduction and over 160 cases closed to date.

Led all collateral development including conversion of 4.2MM cardholders from the original bank to a new sponsor bank.

Drove all Marketing, Compliance, Legal, Product, and Operational Implementation processes for clients and cardholders.

Developed and facilitated all sponsor bank metrics dashboards.

Director, Finance (2016-2018)

Led an International Accounting system deployment and linked 12 unique accounting platforms into one corporate system.

Led implementation of all aspects of the Blackline application.

Led installation of an Account Reconciliation module across 78K accounts, 12K reconciliations, and 3.6K groups.

Orchestrated development and deployment of Journal Entry and Task modules.

Developed Senior Management Committee Reporting (MRC) leadership updates for segmented monthly progress reports.

Streamlined Accounting Business Resiliency Process (BRP) system reducing testing by 65%.

FPC OF MARIETTA Marietta, GA 2014 – 2016

Sole Ownership of an executive recruiting firm

President and Owner

Led an executive consulting firm that developed strategies supporting Manufacturers and Industrial Distributors to meet their near and long-term goals.

Consulting experience areas of focus were sales, supply chain, logistics, process improvement, and operations.

Douglas Eades 2

HD SUPPLY Atlanta, GA 2008 – 2014

One of North America's largest construction, utility, and industrial distributors.

Senior Director, Center of Excellence (2012 – 2014)

Led Center of Excellence of a 105-facility network across twenty-five states and Canada. Demonstrated leadership, outstanding business development contributions, and success in driving customer-focused solutions.

Successfully opened and integrated nine new locations resulting in $27MM of incremental revenue and 13.1% gross margins.

Designed and launched a Sales Call Center accruing incremental sales of 17.2% or $8MM via a team of fifteen associates.

Created and implemented a comprehensive Metropolitan Statistical Area (MSA) matrix; consequently, identifying 9.4% compound annual growth rate (CAGR) opportunities.

Director, Acquisition Integration and Project Leader (2008 –2012)

Led strategic initiatives across six portfolio business units on the Mergers and Acquisition team, leading in a fast-paced, entrepreneurial, cross-functional, and global business environment.

Planned and deployed a market-growth initiative, which launched across three pilot MSAs; thereby, producing incremental revenue of $21.7MM and EBITDA of $5.8MM.

Conceived, created, and authored five-year strategic business plans for five lines of business and identified 32 initiatives to generate incremental EBITDA of $238.3MM.

Led divestiture of two business units and coordinated extensive functional disintegration across all sales, operations, supply chain, and finance processes.

Designed and implemented a Demand Response/Demand Side Management assessment by evaluating competitive activity and market potential for 2012 and, generated $51MM in incremental revenue.

OTHER PROFESSIONAL EXPERIENCE:

FIRST DATA CORPORATION Denver, CO

A global provider of electronic commerce and payment solutions.

Director, Corporate Six Sigma and Lean Service & Delivery

Developed and coached the application of a world-class strategy to drive business analysis, process management, and productivity solutions which resulted in a cost-per-unit reduction averaging 6% and generating $1.1MM in EBIT.

SUNBEAM CORPORATION Boca Raton, FL

A leading maker of small appliances (power generation, fire safety, and camping equipment) in the United States

Director, Corporate Six Sigma and Consumer Service Warranty

Evaluated and improved processes leading the Process Improvement teams and the Consumer Call Center consisting of 90 direct and dotted-line reports. Saved the company $5.2MM in warranty losses and yielded $58.2MM in cost productivity.

GENERAL ELECTRIC CORPORATION Various US locations

General Electric Company is a multinational conglomerate operating through the following segments: aviation, healthcare, power, renewable energy, digital industry, additive manufacturing, and venture capital and finance.

Master Black Belt (Six Sigma Quality Leader)

Led quality management and process improvement efforts in a 300-associate contact center. Delivered $9MM productivity and loss-mitigating benefits.

International Supply Chain Manager

Led strategic and operational planning of a $19MM global supply chain from China, Korea, and the Philippines. Improved overall service levels by 14% by achieving 96% service rates and reducing carrying inventory by $1.5MM.

Education

Master of Business Administration (MBA) in Management

UNIVERSITY OF INDIANAPOLIS, Indianapolis, IN

Bachelor of Science (BS) in Organizational Leadership

PURDUE UNIVERSITY, West Lafayette, IN

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