Business Development Manager
Resume:
April Baldwin
Clackamas, OR 97015
ad3xiq@r.postjobfree.com
AB Optix- Owner 2020-Current
Optical Business consulting and training for manufacturing facilities and private practices.
● Analyze industry trends, customer needs and market conditions to develop business models and strategies for clients
● Inspire and motivate their teams to achieve business goals.
● Understand each customer's financial statements and develop budgets and forecasts.
● Effectively communicate ideas, plans, and objectives to the client and their staff.
● Negotiate with suppliers, customers, and other stakeholders.
● Identify and develop effective campaigns for marketing.
● Assist in identifying potential risks and develop strategies to mitigate them.
● Understand and apply relevant laws and regulations.
● Plan, coordinate, and execute projects and events. Nikon Lens Wear Business Development Manager 2021-2023
● Responsible for achieving the business goals set for the respective territory.
● Maintain and develop excellent professional relationships with current and potential clients.
● Analyze regional competitive factors,determine action plans and present strategies to insure growth of the territory.
● Implement business and professional development programs with clients to motivate their growth
● Create, plan, and deliver presentations for sales and education.
● Attend various trade shows and other industry events
● Analyze sales reports, monitor the development of new products and take any
● appropriate corrective action;
● Prepared sales and business reports on a weekly and monthly basis;
● Develop and prepare detailed business plans for territory. Lab General Manager – Hoya, Portland, OR. (2015-2020)
● Oversight of optical manufacturing business with over 40 employees producing over 1000 units per day. Managed the financial and operational performance while increasing profit and productivity.
● Lead Customer service department with over 500 customers receiving many awards for extraordinary service and quality.
● Established and maintained strong working relationships with contractors and vendors.
● Established a strategy for implementation of new equipment, including writing standard operating procedures for operation, maintenance and operator training.
● Generated and maintained a positive work culture while staying focused and true to company policies, procedures and company code of conduct.
● Designed and implemented an employee matrix, SMART goal training, and standard operating and maintenance procedures for every position in the manufacturing process.
● Coordinated multiple successful continuing education events at several laboratory locations for customers and employees.
Dispensing Optician - Snoqualmie Valley Eyecare Associates, North Bend, WA.
(2012-2014)
● Providing exceptional ophthalmic patient care and assisted in marketing the practice to the community through a practice acquisition and community events.
● Certified Paraoptometric for multiple locations, optometry and ophthalmology practices.
● Assisted in practice management system change and release. Utilized Office Mate, DVI and Eyefinity ordering systems.
Facility Director - Cascade Covenant Church, North Bend, WA. (2006-2012)
● Manager of 18,000 square foot building, 5-acre property with 1600 members. Responsibilities included annual budgeting, recruiting, training and managing all facilities staff. Managing oversight of contractors and 80+ volunteers.
● Established a sustainable maintenance schedule. Calculated and compared costs for required goods and services to achieve maximum value.
● Directed, coordinated and planned services for the organization including events, security and maintenance. Managed contractors and vendors.
● Ensured the facility met health and safety requirements and complied with state, county, and town legislation. Oversight of a remodel and annexation into the Town of North Bend, WA. The position required appropriate response to emergencies and urgent issues and the ability to deal with the consequences.
● Public Speaker for events and attended national and state leadership trainings. General Manager - Pearl Vision, Issaquah, WA. (2002-2006)
● Analyzed store financial data with a focus on improving profitability.
● Handled all recruiting, hiring and training of staff for retail and lab associates. Talented at maximizing the optometric partnerships by providing staffing, managing exam availability, prescription filling, and doctor detailing.
● Performed administrative duties such as payroll, inventory, and safety management.
Sales Associate/Lab Associate/Retail Manager/Store Manager- Lens Crafters, NC & WA. (1993-1999)
● Oversight of various LensCrafters locations managing the operations, sales, and finances.
● Managed various size teams handling scheduling, payroll and training.
● Excelled at hitting personal sales goals and establishing and training sales teams to achieve targets.
● Discovered how to deliver exceptional customer experiences through performance management.
● Adept at developing associate competences, expanding employee knowledge, and analyzing store financial data.
● Traveled to multiple locations to train and develop staff toward employee metrics for retail sales and service processes. Implemented the Quality Manufacturing and Maintenance Program required by Lens Crafters for manufacturing quality eyewear with a one-hour delivery expectation.
● Worked closely with the independent Optometry practices located inside of Lens Crafters locations to provide seamless patient care from the exam chair to point of purchase.
● Demonstrated sales ability and knowledge of service and manufacturing processes, including production of glass and plastic lenses, with technical knowledge and attention to detail in all measurements, calculations and lab equipment.
Community involvement, leadership, and added work history:
● Artistry in Optics training events for vision care industry professionals. (Current)
● Oregon Youth Soccer Organization Teams Volunteer Manager. (2018)
● Youth sports coach for basketball and volleyball. (2000-2018)
● Master of Ceremonies and standup comedian for various events and organizations. (2008-current)
● Teacher’s aide at Opstad Elementary School. Assisting teachers with administrative tasks. (2007-2015)
● Volunteer Coordinator for the international community-based group MOPS
(Mothers of Pre-Schoolers). Organized bi-monthly meetings serving 180 members. Attended several national leadership conferences. (2005-2009)
● Member of the Lions Club of Washington State (1997-1999)
● Envision Optometry- fill in dispensing optician. (2000-2001)
● Totem Lake Vision Source- fill in dispensing optician. (2001-2002)
● Nurse assistant for Helping Hands for the Disabled caring for disabled adults in a home setting. (2000-2001)
● Developmental Technician for the State of North Carolina caring for handicapped persons in a state institutional setting. (1991-1995)
● Highland Farms senior living facility. (1991-1993) In home caregiver for seniors.
● Liberty Corners Enterprises (1992-1994) Caregiver for individuals with intellectual and developmental disabilities in group home settings.
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Education and Specialized Training:
● Interdisciplinary Studies Western Carolina University, Cullowhee, NC
(1992-1996)
● Undergraduate Nursing Program Bellevue College, Bellevue, WA
(1999-2002)
● Licenses Master of Opticianry (1995-current)
● Paraoptometric Certificate. (2014)
● CPR and First Aid Certified. (2010-Current)
● AIDS Certified. (2012-Current)
References:
Steve Mullen, President, Signature Optical Supply
Dr. Tara Pinske O.D., Owner, Camas Optique
Krista Davis, National Education Director, Quantum Innovations 503-***-****
Jessica Anderson, Territory Sales Manager, Tom Davies. 503-***-****
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