Social Media Customer Service

DM

DANETTE MOLONEY

**********@*****.*** 530-***-**** Chico, Ca. 95928

I look forward to securing employment that will provide me with a stable career and opportunity for future progression. I feel I have gained a lot of experience, which I will utilize in any position I may hold. Keywords Adaptable, Dependable, Interpersonal Skills, Leadership Skills, Quick to learn, Self Motivated, Team Player Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer Service

Scheduling

Social Media Oversight

Public Relations

Strategic Planning

Business Administration

Sponsorship Management

Workflow Coordination

Media Relations

Project Management

Event Planning

Teamwork and Collaboration

Event Planning and Logistics

Relationship Building

Planning and Coordinating

File and Recordkeeping

MS Office Suite

Project Presentations

Operations Management

Marketing

Negotiation and Persuasion

Adobe Photoshop

Marketing Collateral Creation

Work Planning and Prioritization

Social and New Media

Team Leadership

Marketing and Advertising

Calendar Management

Detail Oriented

Materials Ordering

Verbal and Written Communication

Staff Management

Social Media

Summit Funding Chico, Ca.

Marketing Coordinator/Loan Partner

05/2016 - 10/2021

Take Loan applications

Set up Meetings

Track down documentation and follow up of items needed Schedule Events

Developed and implemented marketing plans and strategies to boost company visibility.

Provided support in the planning, coordination, and execution of promotional campaigns.

Organized events such as Happy hours, office functions, client meetings and webinars.

Assisted in developing content for websites, blogs, and social media platforms.

Coordinated with design teams to develop creative materials such as brochures, flyers, and advertisements.

Ensured compliance with all applicable laws when executing promotional Summary

Skills

Experience

activities.

Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.

Delivered administrative support services to improve marketing efforts. Monitored responses to promotional content, adjusting messages to achieve objectives.

Developed marketing strategies based on corporate objectives and market trends.

Delivered marketing strategy updates to upper-level management. Planned and facilitated meetings to share marketing plans and explain future business goals.

Cultivated business partnerships to build lasting relationships with internal and external parties.

HomeStreet Bank Chico, Ca.

Branch Assistant

10/2015 - 05/2016

Manage a muti phone line

Upload and collect documents

Plan Social Events

Maintain Office Supplies

Processed loan applications, including verifying information on credit reports and entering data into the system.

Ordered supplies necessary to maintain adequate inventory levels in the branch.

Answered incoming calls promptly and efficiently routed them to appropriate personnel or departments.

Greeted customers warmly upon arrival at the branch office. Attended regular training sessions in order to stay up-to-date on policies, procedures, products, services.

Utilized computer software programs to complete tasks such as data entry or report generation.

Handled confidential information with discretion and professionalism. Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

Kept office equipment functional and supplies well-stocked to promote efficient operations.

Handled incoming calls and directed callers to appropriate department or employee.

Sorted and distributed incoming faxes, letters and emails for office distribution.

Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Coordinated catering services for various functions, including sales trainings and department meetings.

Chico Association of Realtors Chico, Ca.

Director of Retail Sales and Member

09/2011 - 09/2015

Multi-Phone Line

Computer/Website Tech and Assistance

Chair of the PR & Social Committee

Plan and oversee of all Fundraising Events

Sign up new Agents/Collect money

Excel, Publisher, Word, Power Point

Ensured compliance with company policies, procedures, and regulations related to retail operations.

Resolved customer complaints in a timely manner while maintaining a high level of satisfaction.

Planned special events such as promotions or product launches. Reviewed inventory levels regularly and ordered additional merchandise when necessary.

Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

Connected with customers to provide assistance and collect feedback to optimize operations.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Sheraton Real Estate and Property Chico,

Ca.

Apartment Manager/Assistant Property

Manager

09/2008 - 09/2011

Now currently handle 20/3 bedroom units

Handled 60/4 bedroom units

Yardi

Conducted on-site inspections of apartments for maintenance and safety issues.

Monitored building security systems, including alarms and cameras. Maintained accurate records of rent payments, leases, and other documents related to tenants.

Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.

Assisted with marketing efforts by preparing advertisements for vacant units.

Negotiated contracts with vendors for the repair and maintenance of apartments.

Coordinated apartment turnover process between tenants and cleaning staff.

Organized move-in and move-out procedures for new or departing tenants.

Implemented preventative maintenance programs to prolong life cycles of appliances and fixtures in all units.

Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.

Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.

Attracted quality tenants and screened with standard checks to verify suitability for available apartments.

Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.

Advised residents on local services available in their area such as transportation routes or nearby stores.

Enforced rules regarding noise levels, parking regulations, pet policies. La Posada Restaurant Paradise, Ca.

Waitress/Bartender

10/2004 - 01/2009

Deal with customers

Handle Money

Order taking

Northern California Realty Paradise, Ca.

Office Manager

Quick Books

09/2005 - 01/2006 Excel

Word

Bill Paying

Spreadsheets

Running Errands

Publisher

Greeting People

Sorting & Distributing mail

Great Computer usage and skills

Sale By Owner Realty Chico, Ca.

Office Manager

10/2002 - 09/2005

Answer multi line phones

Quick Books

Excel

Word

Bill Paying

Spreadsheets

Running Errands

Publisher

Greeting People

Sorting & Distributing mail

Great Computer usage and skills

Microsoft Money

Adecco Employment Services Chico, Ca.

Associate Office Supervisor

08/2002 - 10/2002

Interview Associates

Fill job Orders

Assist with unemployment & workman's comp

Hire & Terminate Associates

Answer multi-line phones

Filing

Data entry

Correspond with clients

Select & go over test results with associates

Assist office Supervisor with daily activities

Morgan Stanley Dean Witter Discover Card

Sandy, Ut.

Account Manager

01/2001 - 05/2002

Worked with delinquent card holders

I was responsible for about 500 cardholders/month who exceed 150-180 days delinquent

This involves legal action, negotiation, communication, computer & telephone skills

Deal with different types of people across the US

Due to my top performance I was promoted 3 times within my first year I found this position very rewarding

It was a great experience.

Poptel Salt Lake City, Ut.

Account Manager

06/1999 - 01/2001

Started in telemarketing was quickly promoted to account manager As account manager, I dealt with Customer service and collections I assisted customer with all inquiries and concerns This position developed my computer, typing, communication and negotiation skills

It was in this position that I realized I excelled when dealing with the public.

Chico Beauty College Chico, CA

01/2008

GPA: 3.8

Paradise High School Paradise, CA

01/1999

References Available upon request.

Education and Training

References

Contact this candidate