Lianna S. Del Rio

Highlights of Qualifications

Outstanding customer service skills; diplomatic with people at all organizational levels

Highly organized; great attention to detail; able to follow through from start to finish

Proven leader in business development, community interactions, and personal initiative

Innovative problem solver; able to use wise judgment to maximize efficient operations

Effective team player in group settings; able to balance dynamics of large and small clusters

Analytical communication skills; able to convey points both verbally and in writing

MS Office Suite (Word, Microsoft Outlook, Excel)

Exceptional data entry, filing, typing, and time management skills

Multilingual (in Arabic, Hindi, French, and Spanish)

Education

High School – Overseas, Western Governors University Academy

Employment History

SNI Companies staffing agency -Roche Surety & Casualty (Bail Bond Company) Contract

Operations Assistant 03/2023-05/2023

Ensure all forfeitures are monitored and resolved within timeframes. Contact agents, clerks, attorneys, recovery agents to eliminate loss exposure.

Process client profiles, and first appearance notices

Research liability and work with agencies to provide documentation that liability is exonerated.

Audit agencies either in-house or on site.

Work with recovery agents as needed to apprehend forfeitures.

Work with attorneys to file motions and clerks to exonerate forfeitures that have been apprehended.

Respond, investigate, and resolve questions/complaints from agents in a timely manner.

Review large forfeiture list every two weeks and take action.

Enter new forfeiture data in system, enter notes, enter exonerations.

Work with agents to pay their forfeitures. May include working with accounting to pay from buildup funds on a limited basis.

Monitor and actively pursue forfeitures paid so agents and Roche can receive remission.

Large Bond Approvals

Ultimate staffing agency - Quala Holdings (Temp to Hire)

Senior Corporate Administrative Assistant 06/2022-02/2023

Manage sensitive matters with a high level of confidentiality and discretion, especially decisions directly impacting the operations of the organization.

Arrange travel and accommodations for president and direct reports. Prepare expense reports.

Respond to requests by gathering and providing information and referring non-routine calls to the appropriate staff.

Drafting and preparing correspondence for internal announcements, meetings, and organizations that the executives are involved with.

Assist in preparing and managing presentations and decks.

Welcome guests by greeting them, in person or on the phone, and answering or directing inquiries.

Represent the company in a positive light through great follow-through skills and sound judgment.

Respond to emails/texts/phone calls, with contact outside normal business hours.

Organize complex calendars and schedules, resolving any scheduling issues.

Contributing to the development of processes and workflows for the development team and the organization.

Facilitate communication to and from VPs by researching issues and staying informed of operational, company, and other relevant issues,

Hiregy staffing agency - MHK (Medical House of Knowledge) LLC (Temp to Hire)

Receptionist and HR and Compliance Admin Assistant 03/2019-06/2022

Schedule and organizes meetings, books conference rooms and schedule department activities for all members of the organization

Order and stock supplies

Sort and distribute mail and prepare outgoing mail and packages

Order weekly lunch/breakfast

Manage catering for client meetings as needed

Respond to regularly occurring requests for information

Answering phones

Handle confidential and non-routine information and explain policies when necessary

Work independently and within a team on special non-recurring and ongoing projects

Work on travel reimbursement, documenting and reconciling corporate credit card expenses

Assist the marketing department with packing and shipping branded items

Submitting facility related work orders to the building management

Other general office duties as assigned

ProVest LLC

Process Clerk / Contractor Performance Analyst -Operations 04/2018-03/19

Reviewing and monitoring the of Court Cases

Responsible for Zwicker Collection Files West Coast, South California

Update status of cases in Tracker and establish work priorities by pulling

Electronic reports for counties and/ or Process Servers assigned.

Communicate with servers daily either verbally or via email to obtain current

Case status. Follow up to ensure process is served within time guidelines established

By client and add case notes to Tracker regarding communication with Servers

Learn and apply client and county specific requirements to daily work production.

Become familiar with rules of Civil procedure

Provide effective communication daily with clients, vendors, and co-workers in a

Professional, courteous manner in person, telephonically or electronically and

Reroute documents to the Out of State department.

Open mail/cases and route out as required. Review new cases data entry for accuracy

Meet or exceed key performance standards regarding: timeliness of case status, case notes, and obtaining status to move cases to next phase of service

Expedite resolution of errors made by process servers on submitted affidavits

Develop understanding of court dockets and perform other duties as required

Contractor Performance Analyst – Management

While adhering to the department and company policies, provided support to process server network, contractor managers and guide support and operations staff as a subject matter expert

Multi-tasking and maintaining organization in a fast pace growing environment

Provide support services to process servers

Supply support to contractor managers as needed

Using strong verbal and writing skills in order to effectively communicate with process servers in all markets.

Used advanced skills with the ability to train effectively on PSO mobile, PSO desktop, PVLS mobile and desktop, PCMS and Tracker

Audit of all independent contractor’s records to ensure compliance

Run and reviewed multiple server reports to evaluate server performance and productivity

Recruited process servers and completed the on-boarding process

Locate and understanding Federal/State statues and Federal/State rules of process

Copiers on Demand

Data Entry Clerk 11/2017 – 4/2018

Creating and Entering Bills to pay Customers.

Creating and Entering Invoices for Sales reps.

Filing documents created which includes Bills, Invoices, Bill of Laden (BOL).

Entering checking sheets with copier’s accessory details such as make, model, meter reading etc.

Accounts receivable and payable - checks, cash, paypal, credit card.

Used the Software Quick Books 2017 to enter all the required information accurately.

Photocopying, scanning and filing of documents and answering phones daily.

Keeping the inventory up to date and organized.

Mindlance Temp Agency, New Jersey/Tampa Florida (Contract)

Anthem

Customer Care Representative I 03/2017 – 10/2017

Helping members and using computer-based resources to help retrieve information.

Maintaining a positive relationship with our members to help them with whatever challenges they are facing.

Changing doctor’s name, finding specialist and Primary care physicians, ordering ID cards, answering questions on benefits, updating demographics, adding new born, answering benefit questions etc.

Help members to find the right doctor for them or their family, solve a claim concern, or help them understand their benefits and guide them through.

Helping providers with authorizations, claim issues, and benefits and eligibility of members/patients.

Humana

Referral Specialist 08/2014 – 05/2016

Initiate Telephonic outreach to members identified by Humana at Home as viable candidates for Care Management and Engagement.

Explain Humana’s Care Management program and obtain consent for enrollment.

Document per protocol and communicate pertinent information to designated person and/ or persons.

Meet or exceed referral activity goals on a weekly basis.

Participated in the promotion of the multi-disciplinary healthcare team.

Worked collaboratively with other members of the clinical leadership team.

Related to a production environment and understand process flows.

Additional responsibilities as deemed appropriate by Humana at Home Leadership.

Manpower Temp Agency, Tampa, Florida (Temp to Hire)

State Farm Insurance

Claims Service Assistant (CSA) 04/2012 – 10/2013

Assisted claim handlers with creating, preparing, and shipping documents which requires a thorough understanding of the claims system and its tools, as well as a basic understanding of insurance policies and the legal environment.

Handling all letters, such as PIP packages, MPC sub letters, CSA activity files, Police reports, and miscellaneous insurance letters to customers

Distributing incoming and outgoing mail (USPS, UPS, and Federal Express) on a daily basis

Designated company notary for all employees in PIP, BI, and Litigation departments

Manpower Temp Agency, Tampa, Florida

Lazzara Yachts, Inc. (Contract Position)

Administrative Assistant/Receptionist 11/2011 – 04/2012

Handled incoming and outbound customer calls and routed them accordingly

Posted accounts payable and receivables (Great Plains–Microsoft Dynamics 10.0)

Distributed incoming mail

Inventorying, ordering, and maintaining office supplies

Maintaining accurate filing system of all confidential documents

EMS Consulting, Tampa, Florida (Contract Position)

Administrative Assistant/Receptionist 07/2011 – 11/2011

Answering telephone calls and making outbound calls to small and large companies

Handling stationery for various consultants and recruiters within Florida

Mailing out checks, invoices, and other forms of professional paperwork

Organizing filing systems in alphabetical order for various clients, including companies, colleges, universities, and other organizations

Using MaxHire software to upload PDFs and update data for various system consultants and companies

Formatting of resumes of miscellaneous consultants for recruiters

Preparing travel itineraries for various managers

Express Employment Professionals, Tampa, Florida

Hillsborough School Employees Federation (HSEF) (Contract Position)

Office Manager 01/2011 – 06/2011

Inventorying, ordering, and maintaining office supplies

Coordinating meetings, corporate parties, and special events

Keeping accurate records of union members and nonmembers

Answering phones and distributing messages accurately

Composing professional letters, invoices, and monthly narratives

Maintaining calendars and appointments

Recording minutes of board meetings

Customer service

TTS Ins. (Technology Transfer Services), Tampa, Florida

Content Management Specialist (CMS) 04/2008–01/2011

Inventorying and maintaining building manuals for United states postal services (USPS), which entailed coding with HTML and XML

Writing procedures on how to operate the system using specific coding

Training engineers in using the coding system

Covering front desk duties as needed

Providing client service support for various Fortune 500 companies (e.g., Hess Oil, British Petroleum, Exxon Mobil, etc.)

Providing voiceover training and editing for the e-learning system

Cemex, Tampa, Florida

Administrative Assistant 08/2006 – 01/2008

Providing Human Resources (HR) department with administrative support services

Conducting new hire orientations and ensuring all new hires completely understood CEMEX policies and procedures

Working directly with HR director and staff to create written materials and reports (i.e., typing written correspondence, generating spreadsheets, and creating organizational charts)

Providing onsite visits to sites under construction to monitoring and documenting progress

Distributing inbound and outbound mail, coordinating, and maintaining HR director’s calendar, making travel arrangements, answering inbound calls, arranging conference calls, and ordering supplies

Assisting HR director and staff with processing paperwork (e.g., new hires, terminations, annual reviews, annual raises, corporate bonus submissions, etc.)

Working with HR and management staff to ensure that HR files complied and all proper documentation filed in a timely basis

Conducting benefits orientations and preparing all benefits paperwork in a timely manner

ProStaff

PMSI–Timesys, Tampa, Florida (Contract Position)

Customer Service Representative 01/2006–08/2006

Assisting HR with project to QA files for compliance with proper documentation and clearing backlog

Working with pharmacies, insurance adjusters, and nurse case managers to obtain authorizations for workers’ compensation-related medication

Handling inbound and outbound calls accurately

Exceptional customer service

British High Commission - Canada

Passport Assistant 01/2000–01/2006

Front desk customer service, verifying and taking in passport forms, other supporting documents, signature, and fees

Printing and dispatching U.K passports, 200 or more a day via FedEx

Data entering of information from the U.K passport forms submitted for renewal

Assisting Accounts Payable/Accounts Receivable in entering information into the system accurately and concisely

Contact this candidate