Cassandra Manney

Anaheim, CA *****

ad3xhx@r.postjobfree.com

+1-714-***-****

Dedicated manager with over 20 years’ office experience, who leverages initiative and resourcefulness to deliver excellence in meeting business objectives. Highly analytical, deadline-driven office manager who completes accounting activities with accuracy and speed. Authorized to work in the US for any employer

Work Experience

Accounting / Office Manager

Ronald S Erickson, Inc. - Placentia, CA

March 2017 to September 2019

● Conduct day to day operations of the HR functions and duties for 4 different company under the Ronald S Erickson, Inc Umbrella.

● Compile and update employee records (hard and soft copies)

● Conduct initial orientation to newly hired employees Accounts Receivable:

● Posts customer payments by recording cash, checks, and credit card transactions in QuickBooks.

● Posts revenues by verifying and entering transactions from the bank and local deposits.

● Update receivables by totaling unpaid invoices. Maintains records by microfilming invoices, debits, and credits.

Office Manager

Playa Tool Marine Inc. - Santa Ana, CA

November 2016 to February 2017

● Created detailed expense reports and requests for capital expenditures.

● Managed office supplies, vendors, organization and upkeep.

● Opened and properly distribute incoming mail.

● Posted receipts to appropriate general ledger accounts.

● Researched and resolved accounts payable discrepancies.

● Composed effective accounting reports summarizing accounts payable data.

● Balanced monthly general ledger accounts to accurately record cost and month end accruals.

● Oversaw inventory and office supply purchases.

0ffice Manager

Nylok LLC - Anaheim, CA

May 2012 to March 2016

● Explained human resources policies and procedures to all employees.

● Conducted telephone and onsite exit interviews for all employees.

● Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

● Designed new employee packages including, (group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, travel and accident plan, flexible spending plan, 401(k) plan and retirement plan)

● Managed accounting operations, accounting close, account reporting and reconciliations.

● Conducted month-end balance sheet reviews and reconciled any variances.

● Researched and resolved billing and invoice problems.

● Resolved employment-related disputes through proactive communication.

● Administered compensation, benefits and performance management systems and safety and recreation programs.

● Coordinate work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

● Led a comprehensive safety training for 35 staff members. Sales/Service Manager

Smith & Noble LLC - Corona, CA

October 1998 to July 2009

● Interviewed, hired and trained new quality customer service representatives.

● Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Effectively communicated with team members to maintain clearly defined expectations.

● Generated and distributed daily reports and order acknowledgments to appropriate personnel.

● Made reasonable procedure exceptions to accommodate unusual customer requests.

● Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

● Formulated and enforced Service Center policies, procedures and quality assurance measures.

● Assisted with the development of the call center's operations, quality and training processes.

● Led a comprehensive New Hire training for 25 staff members.

● Resolved employment-related disputes through proactive communication.

● Coordinate work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.

● Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Oversaw call center employees to ensure customer satisfaction goals were consistently met.

● Initiated operations improvements to improve overall call center productivity. Accounts Payable

Keeping track of all payments and expenditures, including payroll..

● Reconciling processed work by verifying entries

● Maintaining historical records

● Paying employees by verifying hours, bonuses and overtime

● Paying vendors by scheduling pay checks and ensuring payment.

● Preparing analyses of accounts and producing monthly reports Payroll:

● Accountable for collecting timekeeping information.

● Incorporating a variety of deductions into a periodic payroll

● Issuing pay and pay-related information to employees.

● Process and close periodic payrolls.

Customer Relations

● Answer the phone in a timely manner and direct calls to the correct party

● Create and manage both digital and hardcopy filing systems for all vendors

● Deal with appointments by phone, email, letter, fax or face-to-face

● Complete appointments with Customer when they arrive and leave

● Prepare bills and take payments - Mitchell

● Deal with special requests from Customers

● Deal with complaints or problems

● Answer telephone calls and take messages or forward calls

● Schedule and confirm appointments and maintain appointment calendars

● Inform other employees of visitors' arrivals or cancellations

● Enter customer data and send correspondences, via email and fax

● Copy, file and maintain paper or electronic documents and records. Education

Business Administration

Santa Ana Community College - Santa Ana, CA

Accounting

Riverside Community College Norco - Norco, CA

Technology

Accounting Cypress College Training

Skills

• MS Office

Benefits administration

Employee Relations

Payroll administrator

Employee benefits programs

QuickBooks Pro

Accounting/Bookkeeping

Customer relations

• Bank Reconciliation

• General Ledger Accounting

• Office Management

• Accounts Receivable

• Accounts Payable

• Human Resources

• Microsoft Dynamics GP

• Journal Entries

• Account Reconciliation

• Workers' Compensation

• Performance Management

• Office experience

• Customer service

• Computer skills

• Typing

• Computer literacy

• Front desk

• Organizational skills

• Time management

• Data entry

• Phone etiquette

• Administrative experience

• Clerical experience

• Word processing

• Multi-line phone systems

• Filing

• Documentation review

• Case management

• Communication skills

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