James Howard Gray, Jr.

Dallas, TX ***** • 214-***-****

ad3xhj@r.postjobfree.com

Qualifications Summary

Proactive and solution-focused medical scribe, customer service and data entry professional who recently completed Google IT Support Certification.

Technical Troubleshooting

Detail-oriented technical expert with ability to identify and troubleshoot hardware and software-related issues to ensure seamless workflow.

Adaptable individual with a basic understanding of latest troubleshooting techniques and with the ability to quickly learn new tools and technologies.

Technical Proficiencies

Equipped with in-depth knowledge of various operating systems as well as software applications, including Windows, macOS, Linux, MS Office, and web browsers.

Deeply familiar with medical terminologies as well as healthcare management tools/techniques, including EM12, E-Clinical, EMR Systems, and EPIC.

Customer Service & Support

Analytical thinker, skilled in addressing customer inquiries and resolving complex problems with a keen focus on maximizing client satisfaction.

Articulate communicator with proven track record of cultivating strong professional relationships with clients by providing best-in-class services.

Administrative Assistance

Collaborative team player, adept at liaising across all organizational levels by employing extraordinary interpersonal communication skills.

Known for showcasing attention to detail and timeliness in managing various administrative duties, such as documentation and reporting.

Experience Highlights

Medical Scribe 2023 - Present

Extensive knowledge of medical terminology and dictation. Expert skills in documenting Chief Complaints, History of Present Illness, Review of Systems, Past Medical & Surgical history, Assessment, Plan and Attestation. Highly proficient in all areas of human anatomy and physiology, as well as pathology, diagnostic and laboratory testing, medications and procedures.

Coursera 2023

Google IT Support Certification

Gained a comprehensive understanding of foundational IT concepts and principles, including hardware, software, networking, operating systems, and troubleshooting techniques. Developed practical skills in performing basic IT tasks, such as setting up and configuring computers, diagnosing/resolving common hardware/software issues, and providing technical support to end-users.

●Earned a grade of 98.68% in "Technical Support Fundamentals."

●Achieved a grade of 99.17% in "The Bits and Bytes of Computer Networking."

●Attained a grade of 97.75% in "System Administration and IT Infrastructure Services."

●Excelled with a perfect score of 100.00% in "IT Security: Defense against the digital dark arts."

●Demonstrated proficiency with a grade of 98.07% in "Operating Systems and You: Becoming a Power User."

Instacart/Doordash, Dallas, TX 2020 – Present

Determine optimal locations and aisles for retrieval by efficiently examining order details. Showcase organizational abilities to meticulously sort and place items from each order into designated carts for accurate fulfillment. Eliminate errors and omissions by thoroughly inspecting items at the end of process.

●Delivered positive shopping experiences to customers by offering exceptional product information and assistance to clients.

●Met customer demands by skillfully handpicking items for customers' orders in accordance with precise order specifications.

Pediatric Office, Dallas, TX 2010 – 2020

Office Manager

Ensured seamless operations and effective resolution of workplace issues by competently leading a cohesive team of clinical and non-clinical coworkers. Fostered strong relationships with healthcare providers, community organizations, schools, and broader community by streamlining scheduling and billing processes. Empowered students to achieve career growth by guiding medical assistant students throughout externships.

●Gained high levels of patients’ positive feedback and reviews by cultivating a patient-centric environment.

●Acknowledged as an outstanding "team member" on consistent basis as well as earned yearly bonuses as a testament to exemplary performance, dedication, and valuable contributions to office's overall success.

●Secured top ratings from PPO and HMO groups, insurance companies, Medicaid, Texas Disability Determination Services, and the State Vaccine Program by showcasing the office's commitment to regulatory compliance.

Additional Experience

Covid Testing Manager Garland Independent School District (Department of Health Services), Garland, TX

Medical Assistant Pediatric Office, Dallas, TX

Home Health Aide/CAN G. O. Coleman, Dallas, TX

Education

Bachelor of Arts in Sociology, 2014

University of North Texas, Dallas, TX

Professional Development

Google IT Support Certification

First Aid/ CPR/ AED Instructor – American Red Cross

Certified Medical Assistant – National Center for Competency Testing

Certified Nurse Assistant – El Centro Community College

Certified BLS Provider

Technical Proficiencies: Data Entry Microsoft Office Linux Network Protocols Cloud Computing IT Security EM12 E-Clinical EMR Systems EPIC

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