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Customer Service Site Supervisor

Location:
Austin, TX
Posted:
February 26, 2024

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Resume:

CHRISTY THOMAS

**** *** **. *********, ** *****

ad3xhe@r.postjobfree.com (TEL) +1-430-***-****

OBJECTIVES:

Work with integrity, treat coworkers fairly and with respect, and be a great team player to contribute positively to the company's success.

SKILLS:

- Over 6 years of experience in Leadership

- Experienced in roles such as Lead, Site Supervisor, Coach, and Manager

- Trained for over 4 years as a RF Vo-collect Equipment Trainer

- Proficient in operating various equipment, including Sit Down FL, Stand-Up FL, Stand-Up Reach, Clamp, EPJ, Swing Reach, 740 Dump Truck, Sheep Foot Roller, Flat Foot Roller, and Cherry Picker

- Diverse experience in Customer Service, Logistics, Food Service, Convenience Store, Retail, Clerical Recruiting, and Commercial Business

- Customer service expertise, including Telemarketing, Co-call, In-bound and Out-bound calls, setting appointments, lead calling, cold calls, and data entry

- Shipping/Receiving Clerk experience, both on the floor and in the office

EDUCATION:

Graduated in 2003 from Iverson Business School

- Medical Billing and Coding

- Business Management

WORK HISTORY:

**October 2020 to January 2023**

**Traveling Site Supervisor, Merit Logistics**

- Completed all administrative tasks, including payroll, attendance, disciplinary actions, room sign-ups, and per diem payments

- Trained personnel on various equipment as required for the job

- Handled shipping, receiving, packing, e-commerce, sorting, loading, lumping, unloading, and quality control

- Ensured adherence to company and site guidelines, addressing any deviations promptly

**July 2019 to October 2020**

**Sundt Construction**

- Operated equipment with a strong focus on safety

- Tracked and enforced safety procedures at the plant

- Conducted on-site drug testing

- Updated rules and regulations per OSHA guidelines, completed 10-hour and 4-hour OSHA classes, and conducted observations

**March 2017 to July 2019**

**Inventory Clerk/Customer Service Lead**

- Tracked production levels, maintained production database, and ensured processing accuracy

- Conducted hourly meetings to update production progress

- Engaged in customer service, making calls to contractors and customers, building relationships, and ensuring quality service

- Led customer service initiatives, including making cold calls to referrals and finding new leads

**June 2016 to March 2017**

**Office Clerk/Night Manager, Extended Stay**

- Handled customer service through desk, face-to-face, and phone interactions

- Conducted scoreboard marketing with inbound and outbound calls

- Managed property, resolved issues, and made arrangements for clients

- Maintained a daily database of collections, needs, and other relevant information



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