Data Entry Customer Service
Resume:
TIFFANY
BASS
**************@*****.***
Naples, Fl 34108
CONTACT
SKILLS
Client facing Teamwork and
collaboration
•
• Invoice Preparation
• Schedule Management
• Executive Support
• Special Event Projects
• Workflow Improvements
• Outstanding Customer Service
Detail-oriented professional promotes exceptional interpersonal skills, with a proven ability to build and maintain successful relationships with clients, colleagues, and vendors. Skilled in scheduling, calendar management, event planning, and meeting coordination. Demonstrated success in leveraging strong organizational and communication skills to support the achievement of high-level objectives. Highly organized and motivated professional with extensive experience providing administrative support to executive-level staff. Proven ability to maintain confidentiality for sensitive documents, coordinate complex travel arrangements and schedule appointments. Skilled in time management, project management and communication.
CAREER OBJECTIVE
EXECUTIVE ASSISTANT
Kathy's Antiques, Naples, Fl
Assistant Executive Manager
Bass Family Farms, LLC, Mt Vernon, Iowa
EXPERIENCE
April 2022 - Present
Exhibited strong organizational skills to manage multiple projects simultaneously
•
Provided administrative support services such as preparing reports, conducting research, managing inventory and managing both websites
•
Demonstrated proficiency in calendar management, scheduling and
• coordinating executive-level meetings and events as well as managing travel
• Proofread and edited executive documents and communications Efficiently managed incoming and outgoing calls while exercising discretion when handling sensitive information
•
Resolved customer inquiries or escalated issues accordingly according to
• established protocols
Assisted with event planning by making travel arrangements and reserving venues when necessary
•
• Monitored and maintained executive files and records Organized complex files and documents in a logical fashion for easy retrieval
• later on.
May 2010 - Present
Exhibited strong organizational skills to manage multiple projects simultaneously.
•
Director of Operations
Pro Exterior Construction, Cedar Rapids, IA
Owner/Operator
Provided administrative support services such as preparing events and new farm activities.
•
Demonstrated proficiency in calendar management, scheduling and
• coordinating staff meetings.
Utilized excellent communication skills to liaise between internal departments, external partners and clients as needed
•
Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability.
•
Resolved customer inquiries or escalated issues accordingly according to
• established protocols.
Maintained up-to-date knowledge of company policies and procedures to ensure compliance with applicable regulations
•
Updated contact lists on a regular basis for use in email campaigns or other marketing initiatives.
•
Monitored ongoing compliance with internal policies, procedures and
• regulations related to safety, security and health standards. Organized meetings between departments or divisions in order to facilitate communication between teams.
•
Communicated with and provided guidance for external vendors and service providers to ensure organization, department and work unit's business needs were met.
•
January 2020 - April 2022
Planned and monitored day-to-day running of business to facilitate smooth
• progress with all crews, staff and clients
Managed the development of staff by providing guidance, feedback and support when needed
•
Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly
•
Implemented new processes in a constantly changing industry to make things
• more efficient
• I was also customer facing as this was a small company I created client estimates for projects, dealt with client insurance claims, and ordered all construction materials
•
Organized team meetings to keep staff members up-to-date with organizational
• changes
Liaised with superiors to make decisions for operational activities and set strategic goals
•
Implemented risk mitigation strategies across all operations functions to minimize potential losses
•
• Prepared staff work schedules and assigned specific duties. Maximized efficiency and productivity through extensive process analysis and interdepartmental collaboration.
•
May 2014 - January 2020
Clean Freaks of Iowa, LLC, Cedar Rapids, IA
Set and implemented strategic goals and initiatives to align company with mission, values, and vision
•
Managed the daily operations related to customer service, inventory management, and marketing
•
Maintained a high standard of customer service through quality assurance
• checks
Developed and implemented strategies to increase customer satisfaction and loyalty
•
Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently
•
Developed print advertising, social media campaigns, and networking events to
• deliver messages to target audience.
HIGH SCHOOL DIPLOMA in Cedar Rapids
Prairie High School
NURSING
Nursing
Kirkwood Community College, Cedar Rapids
EDUCATION
May 1996
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