JOSE A. CRUZ

**** *********** ****, ******* ** **812 (Cell) 407-***-**** ad3xgz@r.postjobfree.com

OBJECTIVE

Skilled at working in a fast-paced project-oriented environment that requires multi-tasking, resourcefulness, creativity, and persistence. Experienced in establishing and maintaining customer/client/contractor/vendor relations. Planned and adhered to project budget guidelines. Team player and effective at working independently.

PROFESSIONAL SKILLS SUMMARY

• Over twenty years of demonstrated, in-depth, hands-on experience in the information technology and telecommunications industry including consulting, engineering, support, design, project management, hardware integration and high-level trouble shooting.

• Exceptional communications skills. Able to effectively communicate with senior management, third party vendors, technical staff, as well as non-technical end users.

• Extensive project management / coordination experience successfully handling complex mission critical projects within budget and meeting / exceeding allotted time commitments.

• Strong client management experience to include timely resolutions of client issues resulting in high customer satisfaction resulting in increase revenues.

TECHNICAL CERTIFICATIONS

• Project Management Institute (PMI) (PMI PMP Certification # 2923718) Dec 2020

• AWS Certified Solutions Architect - Associate (AWS SAA-CO2 Badge # AWS02015440) Sept 2020

• ORACLE Boot Camp (May 9 – July 30 2020 Certificate)

• CommScope RF & Antenna Proficiency Certificate (Aug 12 2020 – Certificate)

• CommScope Microwave Radio Antenna Links Certificate (June 4 2020 – Certificate)

• CommScope RET Antenna Systems Certificate (April 1 2019 – Certificate)

• Google Technology Support Certification (Expired Jan 2018- Certification)

• Cisco Systems Corp. (CCNA/CCNP Boot Camp-New Horizons) Jan 2014

• CompTIA Network + (N10-005) 2013

• CompTIA Linux (LXO-103) 2013

• Microsoft Server 2012 - 20410B (Installing and Configuring) 2013

• Microsoft Server 2012 - 20411B (Administering) 2013

• Microsoft Server 2012 - 20412B (Advance Configuration)

• CompTIA A + (Hardware & Software Serial #: 265******-****)

• Certificate Project Management (Villanova University, Villanova, PA) 2009

• Cisco Certified Network Associate (CCNA R & S - Serial #: CSCO11311070) 2007

• Certified Network Associate (CCNA Security - Serial #: CSSEC1003457) 2010

• Microsoft Certified Systems Administrator (MCSA 2003) 2003

• Certificate Telecommunications Analysis (NY University, New York, NY) 1997

• Certificate Structured Res & Comm. Wiring Engineer (Leviton, New York, NY ) 1996

TECHNICAL SKILLS SUMMARY

Experience as a cabling installer with various types of cables including Cat 3, Cat 5, Cat 6, Coax and fiber (to include fiber fusion splicing) experience, also worked with Cat 5 and 6 Patch Panels, 110 blocks, 66 blocks, Krone blocks and tools. I used AMP crimping tools and testers to include Fluke Network Testing such as IntelliTone Pro and LinkRunner AT2000. Connectivity & Hardware – Cisco 6500 Switches Installation and implementation to including Network Analysis Modules (NAM), Network Monitoring software (Computer Associates and Open View), SNMP, MIBS. Cisco 2500, 2600, 3500, Cisco VoIP networks UCM, CME, CUE IP phones and VM configuration. Firewalls, routers, switches, wireless, Metro Ethernet, Gigabit, Cable / DSL modems and analog dialup. FLUKE Enterprise LAN, Meters and HP 4957 Data Scope used to capture, monitor and analyze network data. Craft Tech., Multi-meter, Mux Tester, T-Bird, installation of four wire circuits, T1’s, T3’s, DSU’s, CSU’s, ISDN PRI, Intellipath circuits and POTS lines and Hoot and Holler circuits. Infrastructure service technician (Splicer), Installation of plant facilities 300 to 3600 pair underground cables to include fiber optic cables from manholes to CO. Protocols & Technologies - In-depth knowledge and experience with the following Networking Concepts and Protocols: TCP/IP, IP Multicast, BGP, EIGRP, RIP, RIP-II, OSPF, VPN, VLAN, WLAN, ARP, PPP, ICMP, Routing Metrics, 10/100 Base T, IP Sub-netting. 802.11x, 802.1x, NAT and FTP, OS & Enterprise Apps & Technologies - Microsoft Windows 2003/2000 Server, Exchange Messaging, Lotus Notes, Microsoft Security, SQL Server 2000, Linux Red Hat, Norton Ghost, Raid, UPS, Tape Libraries, Tape Drives, SCSI, Active Directory, DNS, WINS, DHCP, RIS, Remote Desktop. NFS, UNIX remote file sharing protocol; CIFS, the Windows NT remote file sharing protocol. Write Anywhere File Layout (WAFL) and powerful proprietary micro kernel-based operating system Data ONTAP, which features an integrated RAID protection for data security.

EDUCATION

M.S Construction Management, Columbia University, New York City, NY 2022 - Present

M.S, Information Systems (MIS), Stevens Institute of Technology, Hoboken, NJ 2002 - 2005

B.S, Mathematics / Economics, Regents College, S.U.N.Y New York, NY 1990 - 1994

A.S, Data Center Technology (NOC), Metropolitan Community College Omaha, NE 1989 - 1990

MILITARY ACHIEVEMENTS, (1987 – 2006)

Captain (03) United States Army: Infantry Officer/69th INF Battalion, Engineering Officer/854th Combat Eng Battalion, Signal Officer/854th Combat Eng Battalion (S-1, S-5 Officer Signal and Automation Group). Awards: Unit Commendation Medal, Armed Forces Reserve Medal. Secret Clearance: From 1987 to 2006

PROFESSIONAL EXPERIENCE

INFORMATION SYSTEMS PROJECT MANAGER Oct 2022 – Jan 2024

Telco Network Engineer responsible for evaluating technologies and designs in relation to the critical infrastructure and service needs for external and internal customers. Supported on-call rotation and planned off hours maintenance events as needed Troubleshoot and resolve backbone and customer routing issues. Implement solutions that support customer visions and objectives, participate in inter program initiatives and discussions to resolve technical challenges and outstanding issues. Create and maintain documentation and training for engineering and NOC teams, assisted in the maintenance of operational excellence of network system and components to exceed customer expectations. Defined and implemented best practices for network and capacity management. Identify areas of opportunity for automation and network optimization and routinely perform proof of concepts and service trials while documenting system integration. Some travel as required to meet for requirement meetings and system integration plans.

Qualifications:

• MEF 2.0 certification, CCNA/CCNP Routing/Switching level network servicing with Strong skill set with Microsoft Office software applications.

• Experience designing and implementing network technologies such as Carrier Ethernet, MPLS and SDN technologies.

• Experience with Cisco IOS command line interface (CLI) for configuring, monitoring, and maintaining Cisco devices • Demonstrated ability to design, implement and support Ethernet and TDM network infrastructures • Knowledge of IP technologies such as Pseudo Wire and Ethernet switching • Knowledge of telecommunications carrier ordering systems and processes • Knowledge of WAN/LAN, TDM and Voice switching systems; TCP/IP, Frame Relay, ATM and specific routing protocols such as OSPF, BGP and RIP; VoIP, DWDM, CTI and VPN technologies •

• Experience in leading network vendors such as Cisco, Juniper, Ciena, RAD • Experience with database modeling software such as MetaSolv.

CISCO SYSTEMS (CNE) PROJECT MANAGER March 2021 – Sept 2022

• Prepare: Plan and Deliver projects using project management methodologies across the entire project lifecycle from pre-sales engagement to project delivery through contract closure.

• Requirements Gathering: Work w/Cisco Engineers & customer to document project requirements and define and collect technical data points required for Project success using tools such as Remedy and Nexus.

• Cost Estimation and Project Planning: Develop Work Breakdown Structure to define effort level and amounts to complete project efforts, Work with Cisco Engineers to establish critical path, Document Project Assumptions and Risk, Creation of quote to be provided as a cost estimate to Customer.

• Implementation Support: Lead/Support implementation cutovers, Define and follow escalation plans, Document issues and lessons to be learned, Communicate project status as required and provide weekly status report for all projects, Work to coordinate multiple teams to deliver successful project changes, Work weekends and off hours for implementations.

• Project Financials Setup, Tracking, and Closure: Establishing initial Project Budgets, Perform Revenue & Cost Forecasting, Perform Risk Management – Calling out risk to the client and discussing mitigation, Track Financial Health of Project, Follow Cisco Business Policy throughout lifecycle to project closure, Deliver Projects in accordance with ISO 9000 Policy.

AT&T MOBILITY C&E PROJECT MANAGER Feb 2015 – Jan 2021

• AT&T Mobility C&E Team performing many Mobility PM Processes and Task’s, such as NSB, TARP, SCOPING, Tower MOD’s PM (assuring tracker integrity), Compliance NFL PM, NSB PM project tracking, SCOPING PM (Deep Dives of CD’s and RFDS’s, Data filtering and manipulation) and CRAN PM (TSRS’s, TFW’s, FESRA’s, ALM’s, SARF’s, and SCIP reviews along with TV and GC’s). Integrally worked with RAN RF team to provide quality analysis of reviewed RFDS’s and CDs as outlined by the Process Workflows Charts. Worked with internal and external C&E and SAQ to bring stable project management OA deadlines to successful completions. Standard PM Duties in a ORACLE and Microsoft environment.

• Proficient in the use MSOffice products such as Excel, Word, Access, PowerPoint, MS Project as well as knowledge of MapInfo, Google Earth and RMAP, in addition to other mapping software such as but not limited to Street Atlas or MS Streets & Trips mapping programs. Have working knowledge and proficiency in the following AT&T applications: PACE, some ATOLL, AUTOFORMS, BMC REMEDY, CSSng, FILENET, FILETRAC, FVT, iComply, NORAD, SWIFTTRAC, CTS, and many other 3rd party software. Additionally, Familiarity with compliance in reference to environmental laws and regulations as applicable to specific jobs. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, and air emissions. Coordination of multiple turf vendors and general contractors who are charged with the Construction, Engineering and Rollouts of New Wireless Tower Sites (NSB’s).

• NOC: Tech Support II for NetApp and Brocade Systems, to include diagnosing, reproducing, and fixing software and hardware issues such as NFS, the UNIX remote file sharing protocol; iSCSI, FC, CIFS, the Windows NT remote file sharing protocol. Support of client’s dedicated multi protocol network file servers which feature an innovative architecture, optimized file system. Write Anywhere File Layout (WAFL) and powerful proprietary micro kernel-based operating system Data ONTAP 7. xx, 8.xx, which features integrated RAID protection for data security.

• Resolve customer problems via the telephone (call center), WEB, E-mail, Chat or Auto-support.

• CenturyLink NOC: Technical support of medium to large businesses from preliminary investigation, ticket generation, troubleshooting to final resolution and service restoration and documentation.

• Testing, troubleshooting, and administering the repairing and accessing DACS T1-T3 and OCx level circuits in ILEC network (layers 1, 2 and 3 of OSI model) using Adtran, Calix, Tollgrade Harris 911 circuit testing in REACT.

• Administer and coordinate repair of circuits in national network working with CO, Field and Cable techs.

• Test and administer DDS, DS0 analog, DS1 and PRI circuits using DMS10 and DMS100, Lucent 5E and other technologies.

GE, SIEMENS, LAN/WAN Consultant (NOC Project Shift Manager) Feb 2006 – 2014

• NOC: Responsible team member of administrative and maintenance group for multimillion-dollar project. This project consisted of a large LAN/WAN and RAIL SYSTEM AUTOMATION PROJECT, included in this project are major infrastructure upgrades and implementations. This joint venture with the NY City Transit Authority, Siemens, and General Electric that integrated Data (MAGNASYNC), Voice (PENTA) and video over a SONET/ATM network.

• General responsibilities included maintaining Cisco Switches Catalyst 4500, 3560, Cisco Routers 1841, 2811 and Juniper J2320.

• LAN/WAN based data and voice communication system, called Penta, which integrates the control of radios (microwave), telephones, intercoms, and consoles into a single switch, which rides over New York Transit Authority Synchronous Optical Network and Asynchronous Transfer Model (Sonet /ATM) network for communications. Sun Solaris SIEMENS ATS system network monitoring platform

• Backup tapes for schedule backup, change tape drives for logger servers, Data warehouse and SQL servers.

VERIZON COMMUNICATION INC. Jan 2004 – 2006

• FIELD ENGINEER: Verizon Enterprises Services, Northeast Field Management Group. 1st level field manager, managed field installation and repair team to build infrastructure networks using Leviton and Panduit Patch Panels to terminate Cat 3 (Voice circuits), Cat 5 and Cat 6 cables for Data. Switched Access manager with Verizon's Switched Access Services group to provide multipoint-point communications paths between the long-distance carrier's Customer Designated Location (CDL) and the points of end user terminations within Verizon's Access Area. We established a communications path using Switched Transport, End Office Services and related Switched Access offers.

• FIOS Field Engineering Manager, installation of FIOS products. Required to design and implement FIOS network work order from Fiber fusion points to the Fiber HUB hand off to ONT at customer prem. Integration of all services video, data and voice in order to give customer a great FIOS experience. Multi-node and Single-node fiber splicing experience, knowledge in the OM1, OM2, and OM3-OM4 laser optimized fiber standards.

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