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Customer Service Sales Manager

Location:
Jacksonville, FL, 32225
Posted:
February 26, 2024

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Resume:

Sean J. Barrett

ad3xgj@r.postjobfree.com • linkedin.com/in/seanbarrett86/ • Jacksonville, FL 32225 • 941-***-****

Inside Sales Manager/Account Executive

Inside Sales Manager/Account Executive Analytical and performance-driven professional with comprehensive experience in identifying and capturing sales opportunities and generating new business by delivering cutting-edge products and services. Proven success in growing a territory from 40 accounts to 300+ accounts in six months and building productive relationships with new and existing clients to drive sales. Experienced in leading sales teams focused on delivering top-notch customer service. Skilled in handling sales, marketing, and banking functions, executing business development activities, and resolving client queries efficiently. Critical thinker and problem-solver, committed to superior services through positive attitude within fast-paced environment. Highly proficient in QuickBooks, ZOHO CRM, Salesforce, MS Office, and Windows.

Planning & Management • Profit Optimization • Operations Management • Customer Service Delivery • Relationship Building • Account Management Performance Assessment • Risk Identification & Mitigation • Strategic Planning • Revenue Generation • Cost Containment • Project Management

Career Experience

Owner/Sales Manager, Sean Barrett Distribution, 1099 Contract Salesperson, Southwest Florida 2010 to Present Inside Sales Account Manager/ Sales Executive Customer Service Exceptional Care Representative 2015 to Present Outside Sales Account Manager/ Sales Executive Customer Service Exceptional Care Representative 2010 to 2015 Representative of Company’s such as Opici Wines, Mermaid Spice, Sysco and Go Qualifi. Plan and create a personal sales strategy by increasing the return on time investment within the territory. Collect required information related to customer needs, concerns, and interests to produce detailed report and submit to management along with innovative ideas for products and services. Review current literature and consult with marketing and technical service expert to develop better understanding related to product, market, competitors, and promotional trends. • Led overall activities that aided in growing a territory from 40 accounts to 300+ accounts in a six-month period as well as sold product and service by calling on up to 60 each day. • Established and maintained productive relationships with both prospects and current clients, which resulted in securing new business accounts/customers. • Formulated strategic plans and simplified processes that aided in attaining maximum sales profit, growth, and account penetration within an assigned territory. • Developed effective proposals and quotations for clientele and took appropriate initiative to expedite the resolution of client concerns. • Directed, supported, and managed a team of sales representatives and delivered training on product specifics and closing techniques to improve skills and performance.

Assistant to the Club Golf Professional, Rotonda Golf and Country Club 2015 to 2021 Render exceptional customer service to a diverse client base, including handling all key and cash. Supervise and manage engaging and effective marketing and communication strategies by leveraging key skills and industry knowledge. Conduct training and coaching sessions for a dynamic team of golf course personnel to improve skills and performance. • Contributed efforts in planning and organizing events for tournament and league play. Significantly increased membership sales by reaching out and following up active Semi-Private Golf Club members, also played a key role in optimizing pro shop and restaurant sales.

Account Executive, Wholesale Mortgage Representative, Southwest Florida 2005 to 2011 NovaStar/Option 1/Franklin American/Others Created plans, remained in contact with clients, and capitalized new opportunities that increased sales and service efforts to 200+ correspondent lenders, mortgage brokers, and loan officers. Identified brokers’ needs and qualifications through communication and focused on developing positive broker relationships. Led broker approval process from start to finish and guided mortgage brokers and internally sourced broker approval department. Educated brokers on pricing/program requirements, documentation, and approval criteria. Liaised between the broker and internal personnel, reviewed broker activities, and organized various weekly seminars and unique programs for new and experienced brokers. • Established and grew a territory for mortgage bankers that used to market and sell products focused on conformance, government, commercial, qualified, non-qualified, Alt-A, sub-prime and niche products. • Strengthened business relationships with clients by sharing complete detailed of total package of product offerings via email blasts, fliers, online presentations, and in person communication. • Built an effective communication channel with brokers and internal leaders to discuss current market trends. • Proved instrumental in launching a new website, included sharing valuable feedback to website administrator. Generated $12M in total volume for the Mortgage Banker by closing 45 loans in a one-month period. • Demonstrated attention to detail skills while monitoring field underwriting and pipeline to ensure accuracy.

Consumer Loan Officer/ Relationship Manager, Virtual Bank, a subsidiary of Lydian Trust 2000 to 2005

Contributed efforts in establishing a complete and improved deposit and loan process for internet-based clients. Administered and controlled the continual sales process by establishing productive relationships at all levels within each account. Provided expert services as a team leader and coach; motivated, guided, and supported qualified team meetings and exceeding departmental objectives in a call center setting. Enhanced front-line employee expertise related to products, competitors’ activities, and service level through consistent and clear communication. • Leveraged key skills and industry knowledge while selling and servicing home equity credit lines along with credit cards, automobile loans, and deposit account products. • Successfully closed 312 auto loan products, generating $5+M in volume for the bank in a one-month period. • Adeptly managed more than 1K applications per month while working on a high-application environment. • Utilized excellent communication skills while interacting with customers on a daily basis and proposed products that fulfil client’s respective fiscal needs.

Additional experience as Fine Wine Specialist at Opici Wines, as Fine Wine Specialist at Unfiltered Unfined Wines, as Brand Ambassador/Sales Representative at Keel and Curley Winery, as Client Financial Specialist/ Analyst at First Union National Bank /Citibank, N.A., as Wine Consultant/Sales Representative at Lion Wines & Spirits, as Wine Consultant/Sales Representative at Southern Wines & Spirits

Education

Bachelor of Science, Business Administration-Economics, Xavier University, Cincinnati, Ohio

Current License State of Florida Liquor Representative.

Exam Completion, Series 6 and 63 (previously active) Former Membership, NASD, President Club Member Engaged in company trainings, including an equivalent of Six Sigma



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