CORE COMPETENCIES

Over **+ years of Change Management consulting experience managing the people side of complex global initiatives with a proven success record, 10 years of Program/Project Management experience managing large-scale business-critical initiatives, and 5 years of Organizational Development experience, developing and implementing performance and leadership solutions that connected employee skills to the organizational goals.

As a senior leader, I build strong relationships with executive sponsors, business leaders, stakeholders, and partners in a cross-functional environment. I'm a strategic analytical thinker who can frame and find solutions to business challenges impacting the organization and driving results. I have strong interpersonal and communication skills and can work with diverse personalities to build effective teams at all organizational levels. I'm outcome-oriented and able to balance the tactical details in service of the strategic picture. I'm an inspirational leader who leads by example.

KEY ACCOMPLISHMENTS

I implemented ServiceNow's Change Management Office. Developed a customized, well-balanced change approach that supported Waterfall and Agile implementations—managed a broad change portfolio, which achieved, on average, a 90% adoption rate.

Transformed Roche's siloed Project Management Offices into a Global PMO, allowing Roche to maximize operational efficiency, increase project visibility, and a single source of truth for all Roche projects.

Helped transform Symantec's IT organization into a world-class service delivery organization. Develop a new organizational structure to improve work efficiencies and achieve greater corporate results. Impacted over 3,000 Symantec IT employees, partners, and 20,000 Symantec employees globally. Achieved a 91% adoption rate.

EXPERIENCE

University Southern California, Sr. Change Manager 4/23 – 8/23 Los Angeles, CA

Developed change strategy for three ongoing Cybersecurity Projects: Vulnerability Management, Third-Party Security Risk Management, and Email Security.

Led discussions with senior management over change activities.

Worked closely with the OCM team to manage change activities.

Provided weekly updates to senior management.

Developed initial communications and reviewed all training material.

Collaborated with school IT teams to implement security projects.

Managed all Deloitte consultants.

Gap, Sr. Change Manager 4/22 – 4/23 San Francisco, CA

Managed the launch of Gap’s new Franchise Order Management Platform. The Franchise Order Management Platform accounted for 25% of Gap sales.

Developed and implemented the change, training, engagement, governance, measurement, and communications strategy and plan.

Worked closely with executive sponsors for Change Strategy buy-in.

Managed executive sponsor and business sponsor meetings.

Developed impact, readiness, training, and adoption assessments KPIs.

Developed user training using Captivate and WalkMe

Intel Corporation, Sr. Change Lead 3/22 – 9/22 Santa Clara, CA

Developed change strategy for two of Intel’s project Supply Chain data management solutions and Supply Chain implementation of a logistic Control Tower. (Only 10 hours a week)

Delivered strategy and plans for implementing solutions.

Worked closely with senior management to translate vision into user value.

Wrote user communication and created steering committees’ presentations.

Outlined training plans and reviewed all training material.

Develop success KPIs and captured baselines.

Managed SharePoint site

ServiceNow, Sr. Change Manager 8/19 – 3/22 Santa Clara, CA

Developed ServiceNow's Global Change Management Consulting practice. Accountable for developing and delivering GTS's (Global Technical Service) change management strategies for transformational "P1" projects. Support all large transformational projects including SAP Hana Voice Management

Implemented GTS Change Center of Excellence.

Automated Change Management Planning

Developing and implementing a Change Framework for external clients

Helped define GTS personas and implemented change saturation maps.

Implemented Change Portfolio dashboard.

Develop an OCM Service model.

Developed training strategy and planning for SAP S/4Hana implementation.

Achieved, on average, an 88% adoption rate and 98% proficiency rate on all P1 projects.

KQED, Head of Change Management and PMO 8/18 – 7/19 San Francisco, CA

Head of Change Management and Deployment Readiness, responsible for leading the creation and execution of the change management practice and deployment readiness strategy for all transformational changes. Defined their project PDLC and championed KQED's project portfolio.

Established Change Management Office. Hired and trained Change Managers.

Developed a change management life-cycle framework that supported Ideation through Sustain.

Partnered with the Senior Leadership team to adopt our change management mindset.

Change team responsible for supporting all transformational changes, including a new ERP/Financial system, Workday H.R. solution, the company's move to a new location, new CRM system, and move to Office 365, Slack, and other SaaS implementations.

Developed and facilitated senior leadership workshops on "Leading Change."

Establish KQED's PMO. Developed KQED's Project Development Lifecycle (PDLC) methodology, including project intake strategies, project policies, deliverables, and reporting.

Worked with senior leaders to prioritize project portfolio, trained all PMs on the PDLC, and oversaw all project intake.

Developed a PMO dashboard that provided real-time analysis of system data. Data analysis was used to determine recurring cash flow, projected renewals, and new subscriptions.

Global Foundries, Sr. Change Lead, 1/18 – 5/18 New York, NY

Support SAP 4/Hana, MS Dynamics, CPQ implementation, Change Lead for Order to Cash, and Market to Contract.

Created a strategic Change Strategy for a global matrix organization.

Developed a cross-functional stakeholder engagement plan.

Created readiness and intake assessment strategy.

Developed communication and training strategy for ERP and CPQ programs.

Developed a custom course on "Leading Change" and trained senior leaders and managers

Western Digital, Sr. Change Lead, 5/17 – 7/18 San Jose, CA

Managed WD HDD Organization transformation from Waterfall to Scaled Agile (SAFe.)

Developed a strategic change plan to help users and management understand their new roles and responsibilities in the new agile process.

Implemented an Agile Change Management methodology to align with the transformation.

Measured user adoption readiness and monitored ongoing user mindset and behaviors.

Developed all training material using Camtasia upload to SAP Learning Hub

Designed and maintained the SharePoint project site,

User readiness grew from 64% to 91% over the first few sprints.

Roche Diagnostics, Manager OCM & Training, 5/16- 5/17 Pleasanton, CA

Lead the global implementation of Planisware.

Provided guidance and support for all Change Management & training activities.

Managed all OCM activities, training development, and delivery.

Removed all obstacles, oversaw OCM/Training budget, and managed training logistics.

Managed OCM/Training Staff

Developed regional training using Captivate

Impacted over 5,000 users in 5 countries. Achieved 84% user readiness at Go Live

VMware, Sr. Change Lead ServiceNow Implementation, 11/15 – 5/16 Palo Alto, CA

Acted as Senior advisor to executive stakeholders for all ServiceNow matters and provided development insight to the project team.

Managed all Change and transition activities.

Developed ServiceNow portal U.I. and Communication strategy and created all communications.

Reviewed all training material and conducted End-user and fulfiller training globally.

Impacted over 2000 I.T. users and over 24000 end users. Achieved 87% user readiness at Go Live

PG&E, Sr. Change Manager, 8/15 - 11/15 San Francisco, CA

Developed Organization Change Strategy for the Identity Access Management project.

Developed training, communication, and readiness templates.

Worked with senior leadership to set expectations for OCM outcomes.

Developed process and defined thresholds for measuring the size of IAM projects, establishing the OCM plan for all in-flight and future IAM projects.

Developed and delivered all communications and training.

Symantec, Manager Change Management 3/14 – 8/15 Mt. View, CA

Provide leadership in designing and implementing the OCM strategy, ITIL process development, and UAT implementation.

Developed and managed the Remedy to ServiceNow transition solution.

The OCM team is responsible for all communications, training, and all CM activities.

Developed training content, wrote all global messaging, and developed the first draft of all surveys.

Conducted executive coaching and proposed a new organizational structure for I.T.

Defined the change management methodology, process, and deliverables.

Hire and manage a global OCM team

Conducted process design workshops for Change, Problem, Incident, Asset, and Knowledge Management.

Worked with B.A. to document all defined processes, secured Tower Lead's approvals

Established senior leadership project roles and responsibilities

Trained over 3000 Symantec I.T. employees and partners (HP, HCL, Accenture, and Cognizant) worldwide and impacted over 20000 Symantec end users

EDUCATION

M.S. Organizational Leadership and Change Management, CTU - graduated.

B.S. Computer Science, San Jose State - graduated.

CERTIFICATIONS

PROSCI - Change Manager BeingFirst - Change Leader

PROSCI - Change Management Instructor REGIS – Instructional Design Adult Education

SCPM - Stanford University Certified Project Mgr. CISCO - SCRUM Product Owner

SPMC – Stanford University Program Mgmt. Certification

Captivate, Camtasia, Mindflash, Docebo, Moodle, walkme, SAP Learning Hub

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