Lee Ann McCormick • Orlando FL, Tampa, FL, Atlanta GA • 404-***-****

ad3xfh@r.postjobfree.com • Linkedin.com/in/lee-ann-mccormick

SEASONED IN ALL PHASES OF PROPERTY MANAGEMENT

Property Management Operations Acquisitions & Real Estate Transactions Marketing Asset Management

Analytical and detail-oriented professional with 20+ years of experience in developing and administrating procedural processes that reduce redundancy, and improve efficiency to achieve organizational objectives. Leveraged strong written and oral communication skills establishing a rapport with clients and colleagues to motivate individuals and boost professional performance. Highly focused and results-oriented leader, excels in supporting complex and deadline-driven operations and assuring proper workflow. A critical thinker with strong time management and decision-making skills. An expert in finding, addressing and resolving concerns that could negatively impact business and customer service. Demonstrated expertise in establishing marketing plans, guiding renovations, and repositioning of assets. Proven successful records of achievements through strong competent aptitudes of integrity, observation, execution, and determination.

Showcases a high degree of professionalism in interacting with diverse groups and managing diverse multi-family communities to achieve maximum results.

Proven track record as a major contributor in developing efficient corporate procedures, providing continual training, and proficiently leading a team to increase occupancy, surpass revenue projections, and meet specified company goals.

AREAS OF EXPERTISE

Marketing Strategy & Advertisement

Lease Administration

Revenue Maximization

Vendor Management

Data Evaluation & Reporting

Team Leadership

Performance Improvement

Customer Relationship Management

Strategic Planning

PROFESSIONAL EXPERIENCE

SABRA PROPERTY MANAGEMENT ATLANTA, GA • 2021 – 2023

Area Manager

Oversight and contribution to the daily operations and asset management of a portfolio of 6 B-D class conventional multifamily assets throughout a full interior and exterior renovation and lease up. Supervised and followed up on property capital improvements to certify they met all requirements and quality standards. Effectively retained positive employee, vendor, and resident relations by providing exceptional customer service.

Analyzed market trends, formulated advertising campaigns, and implemented strategies to reach desired business goals.

Aided in gaining property achievements against financial objectives by reviewing owner reports, conducting monthly inspections, and creating a positive culture for employees to thrive in.

Maintained collections on all assets at 99% while converting 92% paying online allowing more time to focus on customer service and property needs.

Created and fostered relationships with City and County officials to show strong commitment to community matters.

Mentored and coached employees to boost professional skills and build strong teams that exceeds expectations.

Played vital role in constantly stabilizing portfolio occupancy at 98.7% for last year with significant rental increases exceeding 5% each Quarter on new and renewed leases.

FIRST COMMUNITIES ATLANTA, GA • 2019 – 2021

Regional Vice President

Provided strategic direction to organize and improve daily operations and asset management of 9 class B-C conventional multifamily asset portfolio. Worked closely with leadership throughout the organization to meet strategic goals of all business plans. Implemented new policies and procedures to enhance overall performance of each asset.

Consistently and effectively monitored monthly reports while ensuring financial success of all properties with a calculated and methodical oversite.

Exhibited proven expertise skills in successful personnel management, including recruitment, hiring, training, supervising, coaching, and counseling all Managers and District Managers.

Actively involved with all marketing initiatives and plans that aided in increasing occupancy on all assets from low to mid 80s to high 90s. Upheld occupancy throughout the pandemic by strategic planning, increased customer service and adaptive training.

Maintained collections on all assets at 90% and higher throughout pandemic by keeping our teams motivated and engaged.

Maximized ROI effectively by developing and executing value-added repositioning strategies that allowed us to increase rents by an average of $250 above organic growth.

Achieved two quarterly NOI bonuses in 2020 first time after initiation by reducing expenses and enhancing NOI on failed assets in 2019.

Managed financial planning and implementation of all reserve replacements, capital, and value add property improvements.

Restructured the due diligence procedures to improve overall process for acquisition, refinance, and disposition.

VENTRON MANAGEMENT Atlanta, GA • 2011 – 2019

Director of Asset Management & Acquisitions (2017 – 2019)

Oversaw and managed operations and asset management of 10K units in a portfolio consisting of 28 class B-C conventional multifamily assets. Ensured positive results for business plan requirements from budgeting to curb appeal while coordinating directly with owner, investors, and executive team. Created, presented and implemented all property annual budgets, including all new acquisitions.

Administered and joined bank activities, analyzed insurance reviews, and led investor inspections on all properties.

Increased ROI by developing and applying value-added repositioning strategies to lead and gain a marketing edge.

Boosted NOI and reduced expenses portfolio-wide by $3K per month on average per asset by negotiating reduced prices with selected vendors.

Led acquisition and due diligence of 10 properties valued at $147M and disposition of 6 properties valued at $88M.

Collaborated with counsel and served as a risk management team member to review all potential risks of liability, property damage claims, and any deficiencies to minimize risk exposure.

Effectively assisted in refinance of 11 properties over a two year period by organizing entire due diligence process with owners, sellers, brokers and financial institutions.

Served as president of HOA for condominium property and streamline overall collections, owner relations, and due diligence of sales and purchases.

Director of Operations (2011 – 2017)

Delivered the highest level of customer service and resolution to residents, employees and owners. Steered development and implementation of monthly performance reviews of all budgets and marketing plans. Identified and implemented ancillary income sources to increase property revenue.

Conceptualized, drafted, and executed the company Employee Procedure Manual, including step-by-step procedures of all essential tasks to amplify employee efficiency and aiding in the reduction of employee turnover from 70% to 45%.

Directed the recruiting, hiring, training, coaching, and evaluation of over 200 employees.

Conducted monthly property inspections to reduce risk, review current status, and execute any action and business plan changes needed.

Achieved the highest possible NOI through the implementation of effective cost controls, revenue maximization, and delinquency management plans.

Monitored and approved capital improvements projects as well as the appropriate utilization of Reserves for replacements.

ADDITIONAL EXPERIENCE

Empirian Property Management, Orlando, FL. & Atlanta, GA, Regional Manager

A&M Properties, Orlando, FL, Senior Manager

College Park Management / Student Housing, Orlando, FL, Property Manager

Equity Residential Properties, Orlando, FL, Leasing-Assistant Manager

PROFESSIONAL DEVELOPMENT

Continuous Training in Property Management, Orlando, FL and Atlanta, GA Apartment Association

TECHNICAL SKILLS

OneSite AMSI Yardi Voyager Rent Roll 2000 Savi Skyline RIZ & WIZ Microsoft Office Suite (Excel, Word & PowerPoint) Door King Screening Reports OPS Technology LRO Entrata CoStar Yield Star Lead to Lease BI Business Intelligence ConService

“Lee Ann is a remarkable leader and an exceptional icon in the property management world. Her enthusiasm and expertise in increasing revenue and decreasing bad debt taught me the meaning of Net Economic growth. Lee Ann always has a positive attitude and smile you won’t ever forget."

Tiffany C., Property Manager, Ventron Management

“Lee Ann is a true leader with attention to detail. She is extremely knowledgeable in Residential Management and knows how to bring the value out of struggling operations. I would highly recommend her."

Robin F., Implementation and Compliance Manager, Pegasus Residential

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