Front Desk Office

TRINA HUGGINS

803-***-**** · *************@*****.*** · Columbia, SC 29229

Dynamic individual well-versed in overseeing front desk operations in a fast-paced office environment. Adept in leveraging strong problem-solving, organizational, and communication skills to optimize operational efficiency and customer satisfaction.

Skills

Workflow Planning

Calendar Management

Staff Supervision

Oral and Writing Communication

Office Supplies and Inventory

Data Entry

Guest Registration

Billing and Invoicing

Front Office Management

Experience

Front Office Supervisor

COLUMBIA SKIN CLINIC, Columbia, SOUTH CAROLINA

November 2012 - December 2023

Resolved customer complaints in a timely manner.

Managed front desk operations, including check-in and check-out procedures and patient services.

Issued weekly staff schedules and handled PTO requests.

Immediately dealt with patient or billing concerns.

Monthly inventory reconciliation for multiple locations.

Interviewed potential candidates.

Call Center Supervisor

COLUMBIA SKIN CLINIC, Columbia, SOUTH CAROLINA

May 2019 - December 2023

Provided leadership and direction to team of 6 call center representatives, ensuring customer satisfaction goals were achieved.

Trained new hires on company policies, procedures, products and services.

Customer inquiries in a courteous manner while demonstrating empathy for their situation.

Planned and prepared work schedules, and assigned employees to specific duties.

Front Office Supervisor

PALMETTO PEDIATRICS, Columbia, SC

October 2006 - November 2012

Resolved customer complaints in a timely manner.

Managed front desk operations, including check-in and check-out procedures and guest services.

Ensured that all clinic policies and procedures were followed.

Provided excellent customer service to patients and staff.

Administrative Assistant

MELMEDICA MEDICAL LLC, Indianapolis, IN

October 2004 - June 2005

Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

Compiled and entered data into various databases to ensure accuracy and completeness.

Screened incoming telephone calls, routing to appropriate personnel.

Greeted visitors and provided general information about the company.

Answered telephones to give information to callers, take messages, or transfer calls.

Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.

Medical Records Supervisor

COMMUNITY HEALTH & EMERGENCY SERVICES, Cairo, IL

May 1999 - July 2004

Trained new employees on medical records policies and procedures to ensure correct documentation practices.

Successfully managed daily operations of medical records department, including staff supervision and workflow optimization.

Protected security of medical records to ensure that confidentiality was maintained.

Reviewed records for completeness, accuracy and compliance with regulations.

Managed release of information requests in accordance with applicable laws and regulations.

Released information to persons or agencies according to regulations.

Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.

Education

Bachelor of Science (B.S.) in Business Administration and Healthcare Management

Southern New Hampshire University, Manchester, NH, US

December 2023

High School Diploma

Cairo High School, Cairo, IL

June 1991

References

References available upon request

Contact this candidate