Post Job Free

Resume

Sign in

Customer Service Technical Support

Location:
Surrey, BC, Canada
Posted:
February 26, 2024

Contact this candidate

Resume:

ADRIAN CARPIO

ad3xeu@r.postjobfree.com

Surrey, British Columbia

+1-604-***-****

A highly motivated professional with over 20 years’ experience having delivered successful projects in the GCC and Asia, has managed multiple projects and teams with vast experience in UPS System, Lightning Protection System, Cable Management, Electrical Installation NCII, CCTV installation, Basic Fire Alarm, Building Wiring, Solar Power, and Photocopiers.

EDUCATION

• Electrical and Computer Engineering Technology, British Columbia Institute of Technology Diploma Program 2023 - present

• Bachelor of Science in Electronics and Communication Engineering, Technological Institute of the Philippines, Diploma Program 1997 – 2002

• Electrical and Solar PV System Installation and Maintenance, Power Technical Training Center - Dubai, United Arab Emirates, Vocational Certification 2020 – 2021 SKILLS

• Electrical installation and repair

• Design calculation for UPS System

• Solar power installation and maintenance

• Photocopier machine repair, installation and technical demonstration/training

• Building materials cost estimation, BOQ, technical compliance, quotation, tenders, submittals

• Cable termination and installation on irrigation central contollers

• Implimented design for power supply uisng KiCad and Solidworks

• Assembling DC Power Supply

• Deisgn and understand DC circuit diagram and transfer to breadboard

• Inventory control and management

• Logistic Management

• Purchasing, sales, and exceptional customer service skills

• Valid Class 5 BC Driver’s license

WORK EXPERIENCE

Sales Support Executive – GemNet, Legrand Subsidiary- Dubai, United Arab Emirates 2021-2023

• Skillfully arranged technical offer with design calculation for UPS system.

• Precisely supported clients fix UPS technical and installation issues.

• Courteously guided clients on product information and specification

• Rationally benchmarked on technology trends and solutions that drive strategic impact on the busisness

• Diligently consolidated and reviewed orders, account statuses, quotations, submittals, compliance and other relevant tasks to ensure excellent customer service and experience. Technical Support Engineer – Legrand – Dubai, United Arab Emirates 2016-2020

• Coherently assessed and inspected defective products delivered to the customers.

• Efficienly responded to all other technical enquiries of distributors, consultants, systems integrators, panel builders, and electrical contractors

• Responsibly generated Technical Submittal, BOQ, Technical Compliance Statement against project specification and quotation for major projects, RFQ, Technical, Commercial and Pre/After sales queries from distributors, contractors, and clients

• Cautiously analyzed and advised on technical parts needed by the MEP Contactor/Consultant site engineer

• Competently led distributor and persuaded clients to select the right product against specification. ADRIAN CARPIO ad3xeu@r.postjobfree.com, Surrey, British Columbia, +1-604-***-****

• Assertively assisted panel builders, electrical contractors, or system integrators during the installation and arranged samples from hub/ subsidiaries

Senior Sales Support Engineer (Projects Division) SMKA Electric LLC – Dubai, United Arab Emirates 2007-2016

• Actively managed brands such as Legrand-UK, LPI-Australia, OBO Bettermann-Germany, Europoles- Switzerland, and TELCO-Switzerland.

• Competently delivered suitable materials needed by analyzing customer’s requirements through quotations

• Meticulously evaluated and purchased the products needed by the principal/suppliers

• Perseveringly organized submittals and compliance needed by the Mechanical/Electrical Planning Contractors in the project

• Progressively followed-up status of the quotations sent to the customers, procured items from the suppliers, logistics and payment transactions.

Irrigation Site Engineer and Sales Estimator Saudi Oger Company Ltd. – Riyadh, Saudi Arabia 2005-2006

• Energetically provided in-depth training, installation, cable termination on irrigation Cental Controllers

• Independently supervised site projects and ensured objectives were accomplished as per the schedule

• Significantly administered brands such as Rain bird –USA, A.O. Smith-Italy, and Arabian Gulf Manufacturers Ltd-KSA.

• Reliably estimated all materials needed in irrigation and landscaping design/plan

• Enthusiastically collaborated with all Sales Engineers in offering the best materials needed on the project

• Logically processed orders and all other logistic transactions Technical Service Engineer U-BIX Corporation, Philippines 2002-2005

• Efficiently furbished up and resolved moderate to complex application problems including electrical and mechanical at our customer locations.

• Confidently performed complex and specialized corrective, and preventative maintenance work on equipment

• Accurately assembled a photocopier and worked on production

• Effectively managed time, achieved personal goals and worked with other members of the distribution team

• Particulary advanced in handling Konica Minolta-Japan photocopiers TRAINING

• Cable Management System (SWIFTS / Salamandre - UK, OBO-Bettermann-Germany)

• Lightning Protection and Earthing System (LPI Ltd.-Australia)

• UPS System (Legrand UPS-France, Borris-Italy, Biticcino-Italy, Inform-Turkey)

• Electrical Wiring Accessories (Legrand-France, MK-UK)

• LED Solar Street Light System (Europoles-Switzerland)

• Business Writing Principle

• Construction Estimating Takeoff

• Project Management

• Logistics Foundation



Contact this candidate