Customer Service Event Coordinator
Resume:
Jennifer Bazil
Brooklyn, NY *****
ad3xen@r.postjobfree.com
Event Manager with 2+ years of experience driving profitability through strategic growth, leading teams, and quality control. Able to handle complex situations from a strategic perspective. Presently seeking a position with a market-leading company that offers opportunities for advancement into sales and management.
PROFESSIONAL EXPERIENCE
XCAPE Luxury Pool & Bar .
Manager & Event Coordinator
Santo Domingo, DR
01/2021 – 06/2022
Managed staff of 20; communicated job expectations and provided direction, support, and motivation to team to meet the agreed customer service and satisfaction
Responsible for hiring, staffing and scheduling
Developed procedures to ensure that the servers achieved organizational customer service expectations and that our security team kept our customers safe
Implemented business plan & organized events, parties and provided information for future improvement to garner more business to increase revenues
Dealt with customer queries and very experienced in conflict resolutions; Identified precise ongoing night-life market and looked for unique ways to enhance revenues and attract customers
Identified and evaluated market trends; monitored competitors activities and responded to customer needs as I saw fit
Mi Gusto
Sales Representative
Santo Domingo, DR
06/2015– 12/2017
Helped an average of 50 customers per day by responding to inquiries and locating products
Assisted team members as needed in handling cash registers, organized inventory room, labelled products, and cleaned up
Replenished stock, and organized inventory with accuracy and efficiency.
Provided outstanding customer service, which earned me praise from my managers
EDUCATION
Universidad Católica Santo Domingo
School of Nursing
Santo Domingo, DR
05/2016 – 12/2019
SKILLS
Working Knowledge of MS Excel and Word
Multilingual fluency in Creole, French, English and Spanish
Working knowledge of OS Mac and MS-Windows
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