Store Manager Retail
Resume:
Essie Rolark
SUMMARY
Multi-talented Retail Store Manager with 5 years of experience: boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on successful sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
EXPERIENCE
Crossmark- Merchandiser
Dallas, TX 06/2023
● Enhanced store visual presentation
● Stocked third party vendor products
● Create store promotion displays
● maintain stock level upon request
● perform store audits
● Remodel brick and mortar stores
● Assist in building and opening new stores
● Complete planograms and schematics
● Setup shelved aisles and move gondolas
● Travel upon request
Family Dollar - Store Manager
Dallas, Texas • 10/2017 – 11/2022
●Implementing company protocol daily
●Supervising regulation of merchandise
●Preparation of reports
●Administration of phone calls and correspondences
●Maintaining a good relationship with customers
●Organization of meetings and correspondences
●Patrolling of items accounted for
●Delegated daily tasks to team members to optimize group productivity.
●Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
●Directed and led employees, supervising activities to drive productivity and CONTACT
**********@*****.***
Dallas. TX 75216
SKILLS
Sales monitoring
Product and service knowledge
Business Development
Closing and contract negotiations
Multitasking
Critical Thinking
Friendliness
Customer Service
Interpersonal Communication
Accountant- Chain of Commerce
Dispute Resolution
Written and Verbal
Communication
Representation of Sales
Point of Sale systems (POS)
Stocking of Merchandise
Basic (PC) Computer Knowledge
Positive Attitude
Flexibility
Attention to Detail
Efficiency
Management
Organization
Surveillance Equipment
Surveillance Cameras Monitoring
efficiency.
●Collaborated with store manager to develop strategies for achieving sales and profit goals.
●Enforced company policies and procedures to strengthen operational standards across departments.
H&K - Project Admin
Mesquite, Texas • 04/2017 – 03/2018
●Account for incoming merchandise through Representational Sales
●Make customers feel welcomed in atmosphere
●Project Administrator through the Call Center
●Networking with different Mcdonalds Kitchen Equipment Suppliers
●Managed small staff teams and delegated tasks for company projects.
●Organized filing cabinets, arranged documentation and tracked company inventory.
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Morrow & Morrow - Quality Assurance Analyst
Dallas, Texas • 04/2014 – 08/2016
●Monitor incoming and outgoing calls
●Identify training issues during quality control.
●Assist in training new team members.
●Analyze data to implement new training techniques
●Collaborated with supervisors and submitted reports and spreadsheets for review.
●Organize and store documents to maintain legal proximity
●Attended internal and external partner sessions to gain industry knowledge.
●Conducted administrative functions based on guidance from advisory teams. EDUCATION AND TRAINING
High School Diploma
H.Grady Spruce High School
Dallas, TX • 05/1997
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