ad3xdm@r.postjobfree.com

**** ****** ****** **

Arlington, TN

901-***-****

Steven Day

SKILLS SUMMARY

Steven is the Manager of Brokerage operations for Vantiva Global Logistics with over 19 years of transportation and logistics planning and project management experience. A transformational leader focused on results, fortifying organizational goals through business analytics, process development, relationship management, systems development, cross-collaboration, and business theory. An expert in supply chain, marketing, business development, and logistics management, Steven impacts the productivity/profitability of a logistics enterprise by developing and managing operational strategies and KPIs. Steven’s key skills and experience include:

●Project Development and Implementation

●Business Analytics

●Organizational Architecture

●Identifying and Reporting on KPIs

●Managed and Responsible for Organizational & Department P&L Reports

●Organizational Transition Management

●Implementation of Software Systems and New Technologies

●Teamwork & Team Building Facilitator

●Process Development and Optimization

REPRESENTATIVE PROJECT EXPERIENCE

●Improved TMS Integration Lead Manager (3 months) Technicolor/Vantiva

●AI Project Training and Start Up Lead Manager (6 months) Technicolor/Vantiva

●Oversaw Office Redesign and Refurb Manager (3 months) Technicolor/Vantiva

●Developed Brokerage Operation Director (1 year) Hornady Logistics

●Oversaw Brokerage Overhaul Director (2 years) Builders Transportation

●Long Term Capacity Solutions Projects Carrier Account Manager (4 years) C.H. Robinson

●UPS & FedEx Peak Season Projects Floor Lead (4 years) C.H. Robinson

●Tracking Software Implementation and Utilization Team (6 months) C.H. Robinson

●National, High Profile Account Manager (FedEx) (1 year) Swift Transportation

●Service Recovery Program Team Lead (24 months) Swift Transportation

●Capacity Network Optimization Team Team Lead (24 months) Swift Transportation

EXPERIENCE

TECHNICOLOR/VANTIVA GLOBAL LOGISTICS Memphis, TN 4/21- Current

Manager of Brokerage Operations & Logistics

●Hired to manage a team of five freight brokers, has grown to as many as twelve to meet an aggressive

growth plan.

●Restructured employee incentive plan to encourage higher gross margin buying behaviors.

●This restructure showed immediate improvement in the bottom line results as margins skyrocketed while revenue improved YOY.

●Implemented and managed weekly employee performance scorecards to improve business understanding and create better buying habits. This led to improved performance, incentive reward improvement, and overall employee morale boost.

●Scorecards were also created to measure on time pick up and delivery schedules that brokers reviewed with their carriers quarterly. This created accountability for the carriers as well as incentivised them to perform. Top carriers were awarded lanes based on preference and performance.

●Responsible for timely pick up and delivery of New Release media such as Garth Brooks and Taylor Swift. Several arms of the organization went into the coordination of the picking, labeling and shipping of these high profile shipments. Coordination efforts were all run through our office.

●Oversaw YOY Revenue growth (June 21 – June 22) of 13% while margins improved by 73% from 4.6% FGM to 8.0% in year one. Year two saw margin improvements of an additional 37.5% due to pricing improvements and project management for several high profile and profitable customers (Reebok, Sony, Michael Kors, Sylvamo, Apothecary)

●Oversaw several warehouse transfer projects for Reebok, Technicolor, Gamestop & Owlet.

●These projects were very large in scale and required incredibly high attention to load detail (piece count, pallet count, weight and equipment type) with schedules that were known to change daily.

●Team lead on the implementation of an AI integration service that improved process flow and has improved margins even further. Co-lead on the implementation of an upgraded TMS software that the entire team used.

BUILDERS TRANSPORTATION/HORNADY LOGISTICS Memphis, TN 1/19 – 03/21

Director of Brokerage and Logistics

● Reported directly to the CEO and Vice President of Operations identifying new opportunities, growing existing relationships, and defining operational solutions. Managed the launch of brokerage operations for Hornady Transportation.

●Hired and developed a team of people responsible (10 direct reports) for every facet of a brokerage operation.

●Worked directly with sales and customer service teams to secure and manage opportunities while securing capacity for both short- and long-term projects.

●Increased brokerage YOY net revenue by 28%, margin by 45% in 2019.

●Responsible for top to bottom management of relationships with, and administration of, partner carriers. Carrier vetting, contract negotiations and set up. This included load tendering, tracking shipments, invoicing, and billing .

●Streamlined the invoicing and pay process by creating an entirely paperless flow through accounting. Load tenders, BOLs, and Rate Confirmations, were all saved to the system resulting in untold savings to the company in both time and financial resources. “Sister” companies also implemented these techniques and are still using them on all of their transactions.

C.H. ROBINSON Memphis, TN 5/14 – 12/18

Carrier Account Manager

●Responsible for securing capacity by calling, negotiating rates, and buying to honor freight commitment. Engages internal resources for help interpreting carrier analytics and leveraging other tools to guide informed buying decisions. Maintains and grows relationships with carrier accounts through regular phone calls, emails, and face to face visits.

●Add new carrier accounts to own portfolio by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders, and qualifying the account.

●Participate in and/or lead account reviews pulling in additional resources as needed for support; asks questions to understand current and future business needs, discusses recent wins/losses/trends. Share relevant metrics, and identify opportunities for additional business

●Identify areas to leverage other resources and recommend implementations to improve our relationship and/or position with the carrier.

SWIFT TRANSPORTATION Memphis, TN 9/04 – 05/14

Key Account Manager (6/13 – 5/14)

●Promoted again to serve as Swift Transportation's key account executive to spearhead contract services, account management, and business retention efforts within the executive management echelons of FedEx ($24MM in annual sales). Work closely with FedEx management to determine its logistical service needs and to set-up/manage reliable and time sensitive transportation services. Coordinate logistics and planning on a national level of delivery/pickup operations.

●Plan and coordinate route scheduling and delivery time; efforts have been effective in optimizing equipment utilization and reducing costs.

●Continually focus on revenues, customer retention and on-time service efficiency.

●Provide effective explanation of invoicing and resolve billing and service discrepancies.

Network Specialist (8/11-5/13)

●Promoted to this level position to provide logistics / freight movement services to major clients/shippers located throughout North America for this nationally recognized transportation provider. Responsible for the coordination and implementation of daily, weekly, and monthly operational plans to maximize utilization of available capacity and geographic availability for a fleet of 13,000 tractors and 48,000 trailers. Continually focus on revenues, customer service, market growth, and on-time service efficiency. Provide professional and efficient representation and problem solving in both a customer service and sales capacity; instrumental in negotiating rates with brokers, as well as offering capacity alternatives to secure the business.

Logistics Planner (8/07-8/11)

●Responsible for coordinating on time pick- up and delivery of high-profile loads for major distribution companies (FedEx, DHL & UPS) which maximize asset utilization for this national transportation provider. Coordinated logistics and planning on a national daily dispatch of delivery/pickup operations. Analyzed network balance, evaluated requests, and determined best network needs and capabilities: continually identified ad-hoc opportunities from prospective and existing customers. Planned and coordinated route scheduling and delivery time; efforts were effective in optimizing equipment utilization and reducing costs.

Service Recovery Specialist / Dispatcher (9/04-8/07)

●Helped launch this groundbreaking customer service team specializing in the recovery of service for high profile clients. Utilizing software we helped develop, and techniques we learned within our own system, our team sourced capacity in creative ways within our own network of trucks to insure on time service for our customers.

EDUCATION AND OTHER QUALIFICATIONS

Bachelor of Science in Sales and Management & Business Minor – Ball State University

Managerial & Entrepreneurial Thinking Leadership Training Series – Southwest Tennessee Community College

Lean/Six Sigma Management and Leadership Training – Swift Transportation

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