Gentry AR

479-***-****

ad3xd6@r.postjobfree.com

Erin Moore

Thoughtful and service-oriented professional seeking a new opportunity to dedicate my customer Service and task management skills. I pride myself on the ability to serve others and the responsibilities of my position with compassion and genuine care.

KEY SKILLS/ATTRIBUTES

● Customer service professional with emotional intelligence

● Honest & Dedicated work ethic

● Conflict Resolution

● Quick Learner

EXPERIENCE

Gentry Public Schools, Gentry, AR - Substitute Teacher August 2022-Present

● Adapt provided lesson plans to students unique learning needs

● Deliver engaging lessons across entire curriculum to grades K-12, with an average classroom count of 22.

● Use positive classroom management techniques to ensure good student behavior at all points.

Boston Mountain Educational Coop, West Fork AR - Home-based Educator

August 2018 - August 2022

● Weekly in-home visits to parents and children.

● Delivered lessons and curricula activities geared to the child’s age and developmental level.

● Performed required pre and post assessments on the children and pre and post surveys for parents and caregivers.

● Prepared weekly progress reports.

Decatur Public Schools, Decatur AR — Paraprofessional Special Education

August 2018 - July 2021

● Deliver assistance to the teacher in general daily classroom activities.

● Worked with students across multiple classifications and degrees of special needs.

● Teached and assisted children individually and in small groups to reinforce learning concepts presented by the teacher. Work Experience Cont.

Alorica, Gentry AR — Call Center Agent

December 2017 - July 2018

● Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

● Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.

● Collect source data such as customer names, addresses, phone numbers, credit card information and enter data into customer service software. Healthport, Lowell AR - ROI Specialist

December 2016 - June 2017

● Responsible for providing client support and releasing information.

● Managed large amounts of incoming calls.

● Reviews request for appropriateness and validates the authorization.

● Electrically logs ROI request and/or document management system meeting departamental standards for timeliness.

Tyson Food Incorporated, Springdale AR - Customer Service Representative

September 2007 - September 2016

● Responsible for helping customers with delivery and shipping issues.

● Managed large amounts of incoming calls.

● Provided appropriate solutions and alternatives and follow up to ensure resolution.

● Kept records of customer accounts and file documents. Tyson Food Incorporated, Springdale AR - Distribution Clerk lll January 2003 - September 2007

● Processed and scheduled product delivery to customers.

● Provided administrative support.

● Gathered, maintained, and filed all data and records relative to shipping and delivery.

● Managed large amounts of incoming calls.

EDUCATION

Springdale High School, Springdale AR — Diploma

June 2001

CERTIFICATIONS AND LICENSES

● Parapro Praxis

● CPR

● First Aid

TECHNICAL SKILLS

● Microsoft Office

● Microsoft Excel

● Microsoft

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