Burts, C., Page * of *

Crystal D. (Gavin) Burts

P.O. Box 30162• Greenville, NC 27834• 904-***-****• ad3xc7@r.postjobfree.com Summary

U.S. Army veteran with 14 committed years practicing clinical social work to individuals, groups, and organizations. Coupled with linking resources and advocating for individual and community needs. Known for making substantial organizational improvements with innovative and collaborative strategies. Interests

Integrative behavioral healthcare policy, value-based care, resilience among African Americans, program development and evaluation, patient experience and process improvement Education

Aug 2008- Dec 2009 MSW University of Michigan, Ann Arbor, Michigan Concentration: Management of Human Services

Minor: Interpersonal Practice

Aug 2004- May 2008 BSW Johnson C. Smith University, Charlotte, North Carolina Licensure

May 2021-present Licensed Clinical Social Worker, C093144 North Carolina Social Work and Licensure Board

August 2019-present Licensed Clinical Social Worker Supervisor State of Florida Department of Health Division, Medical Quality Assurance August 2017-present Licensed Clinical Social Worker, SW14735 State of Florida Department of Health Division, Medical Quality Assurance Relevant Experience

June 2021- June 2022 Service Coordinator & Clinician, LTSS Healthy Blue Anthem, North Carolina Regions, 4, 5, & 6

• Utilized a strength-based and harm-reduction approach when providing daily counseling and case management sessions for up to 4 members with chronic conditions daily to help members work through their behavioral health issues with using coordination skills to help meet their goals.

• Instituted a new system that improved the determination of authorized hours of personal care services.

• Coordinated, prepared, presented initial and concurrent utilization reviews which included biopsychosocial history, current symptoms, interventions, and treatment plans in a timely manner while advocating for the clients needs.

• Facilitated Culture Commons meetings with entire team on relevant topics to promote self-care and stress reduction plus to promote work/life harmony

• Exceeded expectations overall on the 2021 performance evaluation

• Engage in detailed documentation of all member interactions to comply with legal, licensure board, and contractual requirements.

• Support members to transition safely back into the community and coordinate with other providers of the interdisciplinary team.

• Involve members in the development of person centered support plans to identify measurable goals

• Received the Above and Beyond award December 2021

• Received the Lead with Purpose and Heart award August 2021 Burts, C., Page 2 of 5

Jan 2019-June 2021 Licensed Clinical Social Worker, CMS Sunshine Health Centene Corporation, Jacksonville, FL

• Coordinated and collaborated with all members of the care team to advocate for proper services, safe discharge planning, and ongoing treatment to manager care and stability.

• Promote wellness and medical care coordination and maintained on-going collaboration with medical providers.

• Created patient-centered and culturally competent individualized care plans to include problem identification, goal setting, interventions, and expected outcomes.

• Performed above average in 2019 and 2020 on end of year performance evaluation on completing the most member outreaches and assessments within the local area and surrounding region.

• Collaborated with clients, client’s family and cross-functional team to identify specific, measurable, achievable, realistic, and timely goals and supported the exaction of the identified strategy and outcome achievement. Aug 2017- present Licensed Clinical Social Worker & Qualified Supervisor Private Practice, Counseling & Consulting, serving FL & NC

• Providing therapeutic counseling to individuals, families, and groups utilizing CBT, strength-based modalities to include motivational interviewing

• Train, supervise, and support registered interns/associates toward licensure

• Consult with organizations to strengthen process improvement and evaluation Aug 2017- Aug 2018 Licensed Clinical Social Worker Duval County Public Schools, Jacksonville FL

• Provided bi-weekly therapeutic group sessions and daily individual counseling to 35 students in a restrictive environment.

• Succeeded in working with disruptive students to minimize classroom interference and improve relationships with both their teachers and their peers.

• Served on School Leadership Team to address macro level school wide concerns and troubleshoot staff, tutor, and student issues.

• Provided professional development workshops to entire staff regarding effectively working with and supporting out most challenging students.

• Participated in monthly IEP meetings and provided community referrals

• Awarded for outstanding Social Worker during Duval County’s 2017-2018 school year

Aug 2016- Aug 2017 Maternity Leave

June 2015-June 2016 Admissions Evaluator, PRN Overnights & Weekends Wekiva Springs & River Point Behavioral Hospital

• Responsible for seeing prospective clients through the inpatient treatment admissions process from initial interview to arrival on property.

• Conducted crisis intervention via phone and in-person.

• Requested and reviewed medical records and consulted with attending MD to review and approve each admission.

• Awarded evaluator of the month

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Oct 2015- April 2016 Social Worker

Gentiva Home Health

• Responsible for the areas of care management and assists patients and families in understanding patient conditions and treatment.

• Assisted patients and family members develop coping strategies, assess patient needs, assist in the development of treatment plans, and provide emotional and mental assessments on the patient.

June 2014- Aug 2016 Family Support Specialist & Field Placement Supervisor Accelerated Learning Solutions, Jacksonville, Florida

• Assessed, planned, implemented, and evaluated Accelerated Learning Solutions first student service departments within 3 Charter High School servicing 900 at- risk students age 16-21 in efforts to coordinate, develop, and provide support systems to meet students’ social, emotional, behavioral, medical, financial, and life skills.

• Daily crisis management as support for staff and teachers particularly dealing with students with intense emotional needs.

• Established Memorandum of Understandings with the local and distant providers.

• Ran individual and group therapy sessions for students at all three schools and their families in grades 9-12 working on a variety of issues including improving parenting skills, violence in the home, poor classroom behaviors while Supervising MSW Practicum students as well as bachelor’s level interns. Oct 2012- June 2014 Trauma Clinician

Transitional Trauma Team with Mental Health Resource Center, Jacksonville, Florida

• Provided daily crisis intervention, initial assessments, and ongoing individual therapy for children ages 4-17 who were victims of abuse, neglect, abandonment, or other verified forms of maltreatment who were involved with the Department of Children and Families residing within Duval County, Florida

• Received the Value Award for dedication, teamwork, and continued work performance under limitations within the Transitional Trauma Team program Case Manager, Team leader

• Assumed supervisor responsibilities in the absence of management. Staffed complex cases among team members.

• Advocated for children, parents, and foster parents with an open case within the Department of Children and Families.

• Completed family assessments for each case and provided monthly individual face to face counseling to clients

• Received the Value Award for going above and beyond during an on-call crisis response

• Received the “Value Award” for the ability to work and contribute to the improvement of a difficult client’s efforts toward case plan compliance at Mental Health Resource Center

Dec 2010- Oct 2012 Case Manager

Directions for Mental Health, Largo, Florida

• Composed court reports, testified in court, and made recommendations regarding goals for open cases with DCF.

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• Referred clients to community resources and maintained regular contact with service providers to advocate for clients.

• Provided and coordinated a continuum of casework services designed to achieve permanency for 25-30 children and their families of origin, extended family and or foster/adoptive family.

• Featured in the February 2012 newsletter as “Hero of the Month with Directions for Mental Health in Largo, FL

• Received the “Dedication Award” on 1/27/2012 for valuable contributions for working with difficult teens at Directions for Mental Health

• Received the “Quiet Storm Award” for making key contributions toward productivity at Directions for Mental Health

Military Experience

April 2009- Apr 2017 Human Resource Sergeant

United States Army Reserves, Fort Benning, Georgia, 208th RSG Fort Jackson, South Carolina, 332nd Transportation Battalion Tampa, Florida, and 1186th Transportation Battalion Jacksonville, Florida, and Individual Ready Reserves

• Awarded to Non-Commissioned Officer in 2014

• Supported personnel with the transition into overseas missions to include assistance with Pay inquires, life insurance, family care plans, living wills, and other matters pertaining to human resources.

• The role required me to be resourceful and perform under pressure, having just weeks of intensive perorations prior to execution.

• Served as leader at battalion during annually training events.

• Increased personnel participation by 50% in 2012

• Received Honorable Discharge

Volunteer Experience

November 2021 Volunteer

Grifton, NC Mission Missionaries Food bank

April 2021 Panelist

Winston Salem State University BSW Field Practice Seminar (3 hours) December 2020 Guest Lecturer

Winston Salem State University Associate Professor Dr. Sonja Harry, BSW Micro Practice (3 hours)

April 2020 Panelist

Winston Salem State University Field Director Dr. Sonja Harry, BSW Field Practice Seminar (3 hour)

May 2021-Present Consultant

Impact Leadership Academy, NC

May 2019-May 2021 Board of Directors, Secretary

Impact Leadership Academy Charter School, NC

March 2014 Guest Lecturer

University of North Florida Adjunct Professor Kristin A. Lothman, LCSW, Social Work Practice with Individuals and Families Topic: Child Welfare (3 hours) Professional Development

April 2021 Diversity, Equity and Inclusion in the Workplace Certificate USF Muma College of Business Certificate

2021-present Integrative Primary Care/Behavioral Healthcare Certificate Program Burts, C., Page 5 of 5

National Association of Social Workers

Publications

Dessell, A., and Gavin, C. (2009) Resources for intergroup conflict, coexistence and dialogue work on the Middle East conflict with Adrienne Dessell, PhD http://www.acosa.org/bib_dessel.pdf Gavin, Crystal. (2009) Mentoring: The factor contributing to African American male educational success-A continued study. Undergraduate Research Journal 2007-2008 Volume 16, 38-59 Gavin, Crystal, (2007) African American men attending college: How do they do it? Frontiers and Borders: Translating the World CIEL Voices & Visions: A Student Journal. www.cielearn.org

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