Jennifer D. Perez

**** ********* ***

Waukegan, IL 60087

224-***-****

ad3xbk@r.postjobfree.com

Professional Summary:

Over 20 years of Commercial B2B Credit & Collections exp. in finance, service and manufacturing industries including government contract

sales assistance, contract administration and customer service. Has been promoted within, maintained leadership roles and demonstrated

the ability to adapt to change, accept new roles & responsibilities with proven excellent time management, organizational, analytical and

problem solving skills. A team player with strong customer focus perspective and excellent verbal & written communication. Experienced with SAP, Citrix, VCC Dialer, Microsoft office-Outlook/Excel/Word/Power-point.AS400, PeopleSoft, SFDC. Tableau, Oracle, Saleforce.com, Tower and Lotus Notes. Obtained NACM certificates for Business Credit Principles and Basic Financial Accounting.

Professional Experience:

April 2019 to Dec 2021

Vyaire Medical, Mettewa IL(Remote)

AR Deductions/Collections Specialist

· Managed Northeast portfolio of approx 1000 accounts, assigned to all GE accounts Aug 2020; monitors aging to take appropriate action

· Initiate payment demands to reconcile outstanding AR balances and demand payment for order hold releases

· Communicate with Sales Teams, Distribution Centers/Warehouses, Billing/Cash Application, Deductions and Tax Dept.’s for acct resolution.

· Reconciles outstanding invalid deductions and reconciliation of rebates with 1000+ line items in SAP

Oct 2016 to April 2019

Essendant, Deerfield IL

Credit & Collections Specialist

· Manage portfolio of approximately 1800 accounts with credit limits up to $200k; monitors aging to take appropriate action

· Monitor hold order reports, initiate payment demands for order release, increase credit limits when applicable for order release and hold orders

· Review and recommend credit limits and payment terms for existing accounts.

· Communicate with Sales Teams, Distribution Centers/Warehouses, Billing/Cash Application, Deductions and Tax Dept.’s for acct resolution.

· Work off inbound/outbound dialer (VCC) phone system call center environment

· Assist Credit Manager with various projects, trains new hires, prepares and distributes meeting minutes to the team.

Sept 2008 to April 2013

Saputo Cheese USA, Lincolnshire, IL Credit & Collections Analyst

• Managed AR portfolio including 250-300 national, regional and local customer accounts.

• Initiated collection calls. emails and written-mail correspondence within area of responsibility.

• Maintained DSO at 20 days or lower and kept overdue percentages & bad debt write offs below management demands

• Manage order hold reports; review customer account balances/assigned credit limits to determine held orders and -or initiated

payment demands for release of pending-held order/s which included communicating with internal dept.'s to determine time line for

order release to ship on time while ensuring customer met the credit-payment obligation by the deadline.

• Processed new credit applications for new and existing customers which included reviewing customer's D&B and other applicable

reports, obtaining bank & trade references, provide credit limit and account term recommendation as well as provide timely responses to

externa I requests for credit references on mutual customers as well.

• Prepared reports - spreadsheets and other misc. tasks as requested from management; co-authored and created dept. SOP

Dec 2004 to Mar 2008

Stericycle, Inc., Bannockburn, IL

Government Account Specialist-Senior Customer Service Lead -promoted to role Aug 2006

• Gate Keeper & POC for local, state & federal government account customers, as well as POC for inter-dept.'s.

• Audited and reconciled AR, pricing. invoicing, credit and debit issues.

• Prepared price quotes for government customers & assisted with online solicitation/bid requests as well as subcontractor price

requests; served as liaison between inter-departments and government personal for all contract/service issues and worked with

many process improvement teams to pilot new processes and guidelines for each applicable department.

• Implemented and co-authored new processes-protocols for all government accounts/segments pertaining to each inter-department

and assisted customer service manager as well as the VP of customer service with various tasks upon request.

Senior Collections Analyst-Government Collector Lead -promoted to role Aug 2005

• Managed national, regional and Government acct portfolio which included over 2000 accts.

• Researched and reconciled invoice/billing and cash application errors; reduced delinquency to record low 2%.

• Involved in several team projects some of which included converting new acquisition accts and co-authored SOP for the

department and provided training as well as feedback to management.

• Trained-supervised new hires and other department members; provided weekly -monthly reports for team to management.

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