McNichol, James

610-***-****

Summary:

●**+ years of experience in IT Support.

●Experience in Upgrading from windows 7 to windows 10.

●Installed, configured and repaired PCS and windows servers.

●Worked with IBM, DELL, HP, Compaq and Toshiba.

Education:

High School Graduate, Norristown High School, PA

Skills:

Windows 7,10

WorkStation 95,98, NT,2000, Win 7 and Win 10

Server NT,2000,2003,2008,2012

Professional Experience:

Montgomery County PA 2021-2022

Various IT Contracts 2017-2020

McKesson, Malvern, PA 1999- 2016

Summary:

Manage and perform IT work for various enterprise corporations McKesson, Norristown, PA, Montgomery County PA

Provided desktop and remote support for end users. Server NT,2000,2003,2008,2012 Active directory

Utilized ServiceNow for tracking and resolving technical issues.

Systems Administration and Deskside Support, Windows 10 migrations, large scale deployments, disconnects/reconnects, leading teams of other technicians, parts replacement on laptops and desktops, servers, etc.

Worked directly with customers to resolve various IT related issues. Diagnosing problems/issues and to resolve

Hardware, software, and networking troubleshooting and repair. Diagnosing and repairing Windows desktop and laptop.

Imaging tools : clonezilla - Ghost and SCCM

Troubleshoot Software and Hardware Issues with Remote users. Perform installs, moves, adds and changes

Supported customers in patch management, system antivirus and anti-malware management.

Set up and configured hardware and software on company and client's equipment.

Responsibilities include support of companies’ products and systems Responsible for the technical correctness and completeness of integrated systems and all company internal and external hardware and software titles

Montgomery County PA

IT Support Responsibilities:

Windows 7,10 Image computers and roll out new systems.

Upgrading from windows 7 to windows 10. And worked on tickets for the county.

McKesson, Malvern, PA

Support analyst 2 Responsibilities:

Installed, configured and repaired PCS and windows servers.

Server NT,2000,2003,2008,2012 Active directory

WorkStation 95,98, NT,2000, Win 7 and Win 10

Configured 3 com switches, wireless AP and wireless devices.

Worked with IBM, DELL, HP, Compaq and Toshiba.

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