Human Services Professional

Services-focused Social Worker, Program Coordinator, Program Director, and Regional Leader with a strong commitment to the human service needs of disadvantaged youth and adults, including homeless, emancipated youth and special-needs populations. Excelling in program and organizational planning, with documented success overcoming challenges of limited resources and financial constraints by designing and offering high-quality, cost effective and comprehensive services. Knowledge of and assisted with Medicaid authorization of numbers and Medicaid eligibility of recipients. Skilled in building community support, key coalitions and strategic interagency partnerships backed by solid credentials and equal strengths in program, personnel and case management.

EDUCATION

Doctoral of Business Administration in Progress 2016 Walden University, Minneapolis, MN

Master of Arts in Organizational & Behavioral Leadership 2006 Amridge University, Montgomery, AL

Master of Science in Organizational Leadership 2003 Amridge University, Montgomery, AL

Bachelor of Science in Management Communication 2002 Amridge University, Montgomery, AL

EXPERIENCE

3 Folds Care Inc., Montgomery, AL 10/4/2023 to Present Program Director

*Responsible for operations of all group homes

*Supervise all QDDPs, Team Leads & DPS workers

*Provide supervision & training regarding the implementation of PCP, ISP

*Evaluate and revise support and teaching strategies to ensure progress of clients

*Review all forms for quality assurance

*Supervise and provide training to protect the health on-site evaluations& safety of all clients

*Perform on-site evaluations for all field staff

*Ensure program operates in compliance with DMH, MR, Basic Assurance & CQL Guidelines

*Coordinates activities required for development and implementation of Individual Support Plans/Psychotropic Medication Plans & Functional assessments

*Complete required documentation including but not limited to annual assessments, annual support plans, behavioral/psychiatric support plans, monthly residential audits and quarterly progress reports

*Monitor healthcare services to ensure that individuals are in the best possible health

*Oversees individuals’ financial accounts and assists individuals with budget planning and spending to ensure that monies are spent appropriately

*Monitor coordination of activities required for development and implementation of Individual Person Center Plans

*Monitors QDDPs weekly meeting with residents to discuss their desires for weekly activities and any other concerns

*Host weekly and monthly staffing meetings

*Responsible for ADP time on all employees, and make sure employees are clocking in and out on time

*Monitor hourly support staff, Medicaid time sheets & Billing

*Monitor monthly safety inspections, and ensure all work orders are completed for each home

*Participate in a community activity with each home

*On call 24 hours a day

*Ensure all incident reports are entered in THERAP daily Tacala Corporation, Montgomery, AL 11/23/2023 to 7/11/2023 Regional General Manager

*Responsible for operational hours of business

*Supervised over 50 individuals in managerial setting

*Responsible for safe, cash register transactions, and all cash handling procedures

*Responsible for truck orders, inventory, and P&Ls

*Responsible for audits, food safety, and cleanliness of store

*Responsible to enforce Tacala’s policy and procedures Convergent/TSI, Montgomery, AL 12/17/2017 to 7/5/2023 Customer Service Finance

National Sales Support Agent

Back Office Unlock Cases/Military Suspension

National Sales Support Escalations Back Office

* Provide inbound telephone support for customers

* Assist with troubleshooting devices and technical support

* Provide investigation and billing resolutions

* Assist with problem solving of accounts

* Work with stores to assist with resolution of accounts

* Assist with cases needing to be resolved per escalations

* Assist military personnel with suspension of accounts

* Explain Military program to soldiers

* Unlock devices for military personnel to utilize overseas

* Offer resolution to escalated emails pertaining to IB/Leases

* Assist with negotiation conflict resolution situations regarding billing disputes College of Business at Auburn University, Montgomery, AL 08/20/18 to 12/2020 Adjunct Professor

* Ability to teach graduate and undergraduate students in a specific field of expertise

* Developing and managing the class syllabus and ensuring that the syllabus meets department and college standards.

* Ability to utilize email, different online learning systems, and other ways to Communicate with students.

* Passionate about specific academic fields and education in general Taco Bell Monty Mex Corporation, Montgomery, AL

Assistant Manager 08/2017 to 09/2019

* Assist the Regional General Manager with administrative duties.

* Train new hires and delegate tasks as assigned.

* Supervise over 20 individuals to ensure quality of services are rendered according to the

*Assume responsibility over inventory and day to day operations.

*Responsible for money transactions and running shifts.

*Knowledge of P&L, truck orders, inventory, and audits Montgomery Area Mental Health Authority, Montgomery, AL (3 Positions) Manager Adult In-Home Team 08/2015 to May 2018

*Assume case responsibility of designated clients under the 150 Days Outpatient Commitment Program assigned by Probate Court.

*Assist the In-Home Team Therapist by providing services to promote recovery and to keep clients out of the State Mental Health Institution.

*Transport clients to scheduled medicals with psychiatrists and ensure transport to obtain needed services.

*Appear in Probate Court as needed to testify on behalf of a client needing the 150 Days Outpatient Commitment Program to assist with continued community living. Rehabilitation Specialist I 06/2013 to 08/2015

*Assisted in supervising clients in Choices activities, and provided group and individual activities for client's participation in the Choices Program.

*Assisted clients in learning skills and in demonstrating behaviors, which promote recovery.

*Provided and coordinated services to promote recovery to include transportation and social services assistance.

*Promoted ongoing communication and coordination of services among rehabilitation and treatment, family members and significant others to identify, developed & maintained credible. support.

Case Manager Evidence Based Program 03/2013 to 06/2013

* Assisted the individual in obtaining income support services, including housing assistance, Food stamps, and Social Security benefits

* Referred individuals for such other services as may be appropriate.

* Provided representative payee services in accordance with section 1631 (a) (2) of the Social Security Act if the individual is receiving aid under title XVX such Act.

* Completed reports required for client records as well as all forms and paperwork required by the Agency including Daily Service Reports and other forms as needed. Mental Health Technician (PRN/Pool) 04/2012 to 03/2013 River Region Psychiatry Associates Crisis Residential Facility, Montgomery, AL

*Monitored patient safety, staff, and visitors.

*Documented all emergency calls in the Emergency Call Log.

*Documented individual and group sessions in patient’s chart

* Notified nursing staff/Director of any occurrences. Central Alabama Veterans Hospital, Volunteer, Montgomery, AL 04/2012 to 03/2013

*Assisted Physical Therapists with duties within the department.

*Referred patients for treatment according to assessment

*Assisted with monitoring of patients when requested by department.

*Assisted with maintaining the department when each patient is discharged. Medical Case Worker

Health Services INC., Montgomery, AL 08/2010 to 01/2011

(Temporary Position)

*Managed patient referrals to assist in the scheduling of their ongoing medical care.

*Documented patient charts in regard to social services referrals and medical referrals.

*Worked effectively within a team setting of physicians, nurses, and social workers to insure patient’s continuum of care.

*Assisted the LCSW with referrals from the other clinics for this agency.

*Assisted with writing grants and grant applications for the organization. Homeless Case Manager 05/2009 to 01/2010

Montgomery Area Mental Health Authority, Montgomery, AL

*Completed assessments to identify eligible individuals for our homeless program.

*Provided client assistance related to daily living activities such as transportation services, housing, and food.

*Referred individuals to community agencies for assistance with Snap/TANF

*Managed paperwork and documentation pertaining to clients on caseload. Activities Counselor 09/2008 to 05/2009

Montgomery Area Mental Health Authority, Montgomery, AL

*Coordinated various therapeutic activities for clients.

*Developed resident's self-care, home management, social adjustment, and independent skills.

*Observed levels of clients functioning and phases of daily living.

*Responsible for the inventory of all medication supplies prescribed for each client.

*Led daily intensive day treatment group sessions. Accounting Clerk 11/2006 to 09/2008

Montgomery Area Mental Health Authority, Montgomery, AL

* Implemented and purchased supplies needed for the agency

* Prepared the general ledger for the accounting department on all cash receipt books and responsible documenting all grant money received by the government.

* Responsible for all phases of collection, maintained receipt books, and made bank deposits and knowledge of Third-Party statement creation, correction, processing, posting, and Adjudication.

* Responsible for payment posting, write-offs, and remittance and processed Blue Cross Blue Shield remittance, and maintained authorization lists for all Medicaid audits.

* Assisted with verifying recipients for Medicaid Eligibility

* Verified Medicaid eligibility for prior authorization number with EDS TUTOR FOR NCLB 2007 to 2008

A-TO-Z TUTORING, Vestavia Hills, AL

* Assisted tutoring students in Montgomery and Elmore County.

* Assisted the Alabama State Director with recruitment of students at the Annual Parent Fair.

* Responsible for each student reaching his/her goals on tutoring session was scheduled to end.

CERTIFICATIONS

Food Manager Certification 2018

Medical Assistant 2008

CPR 2023

First Aid 2023

CPI 2023

Case Management Certification 2009

(State Dept. of Mental Health and Retardation)

Department of Education for Tutoring 2007

Medical Terminology 1994

MAC Certification 2023

QDDP Certification 2023

TAMARA DAVIS

PO BOX 6542

MONTGOMERY, AL 36106

334-***-****

ad3xab@r.postjobfree.com

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