JUANITA BASS

Houston, TX ***** 769-***-**** ad3x9z@r.postjobfree.com

Summary

Detailed-oriented medical assistant, experienced with day-to-day operational and logistical needs of medical practice, including: receiving and checking in patients, booking appointments, maintaining supplies and performing sterilization of examination rooms. Identifies doctor and nurse needs, communicates directly with patients and perform basic nursing procedures as needed and authorized.

Skills

Agency

Basic

Clerical

CPR

Customer service

Data entry

Delivery

First aid

Materials

Medical record review

Excel

PowerPoint

Microsoft Word

Order entry

Patient care

Direct patient

Policies

Problem solver

Scanning

Scheduling

Sorting

Specimen collection

Telephone/Answer phones

Plan of care

Online research

Administering interviews

Video interviews

Database management

Confidential data protection

Data collection

Client interaction

Preparing summaries

Web-based scheduling

Records management

Time management

MS Office

Team building

Documentation

Training

Conflict resolution

Recordkeeping

Quality assurance

Technical support

Epic

Clinical documentation/Stork

Smartforms

JXPORT

User& Security

Core measures

Experience

Medical Records - Field Reviewer Sep 2015 to Current Change Healthcare Houston, TX

Verified record copies before handing each over to check for and remove unnecessary details.

Streamlined day-to-day office processes to meet long-term goals. Logged all requests for medical records into spreadsheets. Determined and implemented techniques to improve medical records retrieval process.

Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.

Pulled patient records and transferred information to appropriate parties. Entered patient insurance, demographic and health information into software and confirmed records.

Set up patient charts and documented information in various company software. Created agendas and communication materials for team meetings. Prioritized and organized tasks to efficiently accomplish service goals. Exceeded customer satisfaction by finding creative solutions to problems. Delivered [product or service] to customer

Recognized by management for providing exceptional customer service. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Provided IT and software trouble-shooting support to rest of the organization. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Specialist Jul 2021 to Jan 2022

Verizon Wireless Houston, TX

Assisted customers in making payments on accounts and setting up payment plans. Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Recommended improvements to products and services to mitigate complaints. Resolved inquiries to consistently meet performance benchmarks. Educated customers on special pricing opportunities and company offerings. Package Handler Jul 2017 to Nov 2017

FedEx Houston, TX

Load and unload packages quickly and efficiently.

Used scanners to track parcel information such as condition or receipt. Tracked movements with hand-held scanners and daily production sheets to keep records accurate.

Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.

Protected company inventory with well-organized and secure storage areas. Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database. Assisted in loading delivery trucks with prepared packages. Education and Training

Associate of Science, Sociate of Science in Clinical And Administrativ Jul 2017 San Joaquin Valley College Visalia, CA

Accomplishments

CPR/AED April 05,2021 to April 05,2023

Consistently maintained high customer satisfaction ratings. Led team to achieve 100%, earning recognition from upper management and financial reward.

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