IT Professional
Resume:
JACQUES VAN
WYK
ad3x7s@r.postjobfree.com
BROADACRES, FOURWAYS,
2021
“It’s better to fail while striving
for something wonderful,
challenging, adventurous, and
uncertain than to say, ‘I don’t
want to try because I may not
succeed completely.”
“Treat people as if they were what they ought to be and you help them to become what they are capable of being.”
I am an extremely hardworking and highly motivated professional with over 20 years managerial, retail, IT and sales experience and over 18 years administration and research with extensive knowledge of Excel. I pride myself on my Integrity, Dedication, Loyalty and Empathy. Other strengths include: creativity, insightfulness, principled, passionate and altruistic
My previous roles fulfilled include: Technical Manager at ICCN, Account Manager at OzzyIT (IT reseller), Group Technical Assistant Manager at Incredible Connection; Store Manager at Digital Eye Imaging; Store Manager at Photo and Beyond Kodak Express; Technician at Incredible Connection and Network Support Engineer at Protekon.
The most rewarding opportunity will allow me to help others while also growing as a person. I love to empower staff to act and think independently and I do my utmost to encourage others and promote an atmosphere of mutual respect.
I speak both English and Afrikaans, I am also teaching myself Zulu. I am highly committed to continual professional development and have completed a diverse range of training courses. I would enthusiastically welcome the opportunity to undertake further training to enhance my existing skill set.
Sincerely,
Jacques van Wyk
2
JACQUES
VAN WYK
Broadacres, Fourways
ad3x7s@r.postjobfree.com
HTTPS://WWW.LINKEDIN.CO
M/IN/JACQUES-VAN-WYK-
44484737/
CAREER ACHIEVEMENTS
Designing and implementing
a new call center process to
enhance the efficiency of
logging calls
Successfully reducing time
expended on month end
financial reporting from 8 days
to 1 day
Devising and presenting a
proposal which significantly
increased company turnover
Successfully designed and
implemented a new order
EXPERIENCE
JD TECH – BRANCH MANAGER: REPAIR CENTRE
March 2023 – Present
I am responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements Managing turnaround times and achieving budgets
Overseeing the acquisition of new technology
Hiring and training new staff
We service over 150 stores nation wide with non-warranty and extended warranty repairs. Abacus insurance claim assessments and claim outcomes
JD TECH - REGIONAL SERVICES SUPERVISOR
October 2020 – March 2023
Managing 18 technical/service departments throughout Gauteng, Mpumalanga and Eswatini
Daily management of Repairs reports and credit escalations Managing labour billing and budgets
Managing warranty, non-warranty and extended warranty SLAs Monthly score cards to check compliance
Dealing with complaints from the region
Store relocations and openings
3
processing system reducing
capturing time significantly
PROFESSIONAL
COMPETENCIES
Managerial and retail experience
(20 years+)
Stock/inventory management
New account implementation
Sales Administration
Sales Management
Merchandising and Marketing
Inventory Management
Negotiating and influencing
Presenting and Facilitating
Customer service
Leading, developing and
motivating staff
Performance management
Industrial relations
PERSONAL DETAILS
I have a code B valid driver’s
license that has never been
endorsed. I speak, read and write
both English and Afrikaans
fluently.
Staff training on new products and initiatives
Assisting with Group promotions and incentive calculations Managing returns and damaged stock
Performance management
Human Resource Management
Customer Relations
TECHNICAL MANAGER / ICCN-SA
January 2019 – September 2020
I am responsible for configuring, installing and maintaining TV White space and 802.11 networks
Remote support for two communities in California, USA Assist with network architecture design
Report progress, including any changes made to plans and production Contribute to product design and establishment of requirements Monitor progress of projects
Deliver products consistently, on time, and on budget Oversee user testing and report results—adjust requirements as needed
Work closely with project manager during all phases of development life cycle
Cloud based monitoring of equipment and performing preventative maintenance
4
When I am not working I enjoy
spending time with my family,
watching Football or Formula 1 or
conquering worlds online with the
help of my Xbox.
“In the end, it’s your actions, how
you respond to circumstance, that
reveals your character.”
ACCOUNT MANAGER / OZZY IT TRADING
November 2014 – January 2019
I am responsible for end-to-end customer experience – Proposal, Presentation, Closing Sales, After sales support. Assisting customers with sales administration and stock management
GROUP TECHNICAL ASSISTANT MANAGER /
INCREDIBLE CONNECTION HEAD OFFICE
March 2010 – October 2014
Managing and coordinating 7 Regional Technical Supervisors and 25 Onsite Agents to ensure consistently high standards of performance and achievement of key targets/objectives within deadlines Effectively leading, developing and motivating a team, including conducting periodic performance management appraisals to address staff issue and facilitate progression
Interviewing and hiring of staff
Implementing innovative promotions, providing comprehensive assistance to customers and promptly resolving complaints to maintain high levels of customer satisfaction and repeat business Providing ongoing support and guidance to all in store technical staff, regularly liaising with the Call Centre to coordinate the activities of Onsite Agents and resolve complaints
Collaborating with colleagues to ensure the successful introduction of new services and assisted with planning, designing and implementing a new technical brand to service the JD Group
5
Involved with Corporate onsite agents who deliver support to our SLA customers and making sure customers payments are up to date Complete management of the Onsite fleet vehicles
Completing the Technical Financials for month end and year end STORE MANAGER / DIGITAL EYE IMAGING
November 2006 – February 2010
Managing all aspects of the daily operation of this fast-paced store including leading a team of staff to deliver consistently high standards of customer service
Driving sales to ensure monthly targets are met
Efficiently performing a wide range of daily duties, including: open and close of store, cash ups, monitoring/controlling GRV stock, printing, digital editing, selling, large format printing, placing stock orders and merchandising
Diligently monitoring PCs and networks to ensure optimum functionality always, promptly identifying any issues and implementing corrective action
STORE MANAGER / KODAK EXPRESS
November 2004 – November 2006
Managing all aspects of the daily operation of this fast-paced store including leading a team of staff to deliver consistently high standards of customer service
Driving sales to ensure monthly targets are met
Efficiently performing a wide range of daily duties, including: open and close of store, cash ups, monitoring/controlling GRV stock, printing, 6
digital editing, selling, large format printing, placing stock orders and merchandising
Diligently monitoring PCs and networks to ensure optimum functionality always, promptly identifying any issues and implementing corrective action
TECHNICIAN / INCREDIBLE CONNECTION EASTGATE
April 2002 – November 2004
Assisting customers with all technical related issues Resolving customer complaints
Driving sales to ensure monthly targets are met
Data capturing at monthly stock takes
Diligently monitoring in store PCs and networks to ensure optimum functionality always, promptly identifying any issues and implementing corrective action
NETWORK SUPPORT TECHNICIAN / PROTEKON
October 2000 – April 2002
Provide timely support to 150 users
Manage the up build of computer systems
Solve issues with Microsoft Office programs and network printing in a timely manner
Record information regarding computer related assets to maintain accurate inventory records
7
EDUCATION
SENIOR CERTIFICATE / 1999
Hoerskool Jeugland
English, Afrikaans, Mathematics, Accounting, Physical Science, Computer Science
RECEIVED AN AWARD FOR 12 YEARS 100%
ATTENDANCE
PROFESSIONAL DEVELOPMENT
FUJITSU SALES AND ARCHITECTURE / 2015
Fujitsu
MANAGEMENT INHOUSE DIPLOMA / 2011
JD Group
Decision Making; Leading Others; Staff Scheduling; Customer Centricity and Retail Sharpness
INTERVIEWING AND HIRING OF STAFF INHOUSE
CERTIFICATE / 2011
JD Group
INDUSTRIAL RELATIONS INHOUSE CERTIFICATE /
2011
JD Group
Initiating and Chairing
SCOTWORK NEGOTIATING SKILLS / 2011
Scotwork UK Limited
8
Advancing negotiating skills
CUSTOMER SERVICE / 2008
Dynamix Learning Solutions
Listening, Responding and Resolving
SELLING SKILLS / 2008
Dynamix Learning Solutions
Sales skills level 1 and 2
SALES AND CUSTOMER SERVICE / 2005
Photo and Beyond
Customer Service; Opening the Sale; Presenting the Merchandise Features and Benefits; Overcoming Customer Objections and Closing the Sale
MECER TECHNICAL TRAINING COURSE / 2002
Mustek
NETWORK SERVICE ENGINEER MCSE / 2000
Computer Training World
Networking essentials, Server, Server in the enterprise, Workstation, TCP/IP, Internet information server
NETWORK + / 2000
Computer Training World
COMPUTER SERVICE TECHNICIAN A+ / 2000
Computer Training World
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