Customer Service Property Damage
Resume:
Rickey E. Gunby Jr.
Loganville, Ga 30052
E-mail: ad3x7h@r.postjobfree.com
Career Profile
Self-motivated, Result-driven professional with 15+ years of inbound and outbound call customer services and account processing experience in the Insurance and Financial industry. That includes claims processing, data entry, and research driven reports in relation to flood and hazard insurance. Works well in fast paced, high quality, and data protection environments. Also, in environments that cause for analytical skills and critical thinking skills. Not to exclude work that includes deadlines, high volume and high-quality requirements, and being able to provide knowledgeable customers service to escalated and non-escalated customers. Proficient in multiple areas of hazard and flood insurance in regarding government issued mortgage requirements and guidelines.
Inbound/outbound call/account processing experience in the mortgage insurance industry and debt collection.
Highly experienced processor with claims, research, integrity reports and accounts payable.
Proficient with flood and hazard insurance.
Proficient with implementation of new clients and processing changes.
Licensed claims adjuster
Proficient in auto claims handling.
Proficient in account data protection.
Experience
LendingPoint
December 2023 – January 2024 Customer Services Specialist Kennesaw, Ga
Set up requested payment for client’s account.
Adjust payment date on client’s request.
Assist client on needed modifications on their loan account.
Issue letters via email from email platform and salesforce
Explain loan data to customers.
Update contact information for client and their representative.
Morgan Stanley
March 2023 – September 2023 Customer Services Specialist Digital Support Alpharetta, Ga
Provides online support for clients and financial advisors.
I help regain access to online systems if locked or revoked.
Giving navigational assistance for the online database to view and manage stock accounts portfolio.
Conducts a high-level authentication process to validate customer for security and ownership.
Liberty Mutual
January 2022 – October 2022 Auto Property Damage Claims Adjuster II Suwanee, Ga
Investigated auto property damage claim from initial date of accident to final claim resolution.
Communicated to all parties involved via verbal and written communication to keep all abreast of claim status during the investigation.
Make claims liability decision.
Submit request for claims funds to be issued.
Insurance claims Licenses held:
License#- 300*******, 300*******, 17883825, 987200, DOI- 1200078, 3068786, 508479, 300*******, 2829732
Assurant Specialty Property
June 2016 – Jan 2022 Sr. Research Specialist Duluth, GA
Researched and corrected illogical issues for flood and hazard mortgage insurance findings on multiple reports.
I made an outbound call to insurance companies to obtain or confirm insurance information.
Used root cause analysis methods to locate the origin of flood and hazard insurance-based issues.
Confirmed flood coverage sufficiency for external clients.
Worked flood related task opened by internal clients
Used excellent outbound call skills when needed to locate or research any information needed to correct or confirm flood and hazard mortgage insurance accounts.
Part of team that helps create and implement, rules and process step changes in relation to working accounts and reports related to flood sufficiency.
Well versed in working reports that have deadlines with a high-quality and production requirement.
April 2011- June 2016 Customer Services Specialist Duluth, GA
Displayed excellent customer service skills to assist external clients with their flood and hazard mortgage insurance questions.
Answered extremally escalated calls and provided the skills to keep calm, give needed information, and deescalate the call.
Use client-servicing system to update loan maintenance file for accuracy.
Issue insurance payments when needed using client-servicing system.
Used Microsoft Excel to request stop payments on electronic payments when needed.
January 2006 – April 2011 Claims Customer Service Specialist Duluth, GA
Use customer services skills to deescalate irate customers that have received extreme lost due to property damage.
Provided insurance claims process via in-bound calls to external clients with home insurance claims.
Initiate the reissuing of claims funds to external clients for home repairs.
Use client-servicing system to order inspections on repairs as needed.
First Pro
December 2005 – January 2006 Customer Service Duluth, GA
Handled front-end calls for loss draft department.
Displayed excellent customer service skills to assist external customers.
CompuCredit
November 2004 – December 2005 Collector Duluth, GA
Collect on past due credit card account.
Phone search for current number to collect on past due credit card account.
Skills
Great customer service on inbound and outbound phone calls skills.
Handling escalated inbound client calls
Outstanding mathematical skills and handling of money.
Excellent skills in performing in a team environment where I must either lead or be led.
Excellent clerical/filing skills – alphabetical and numeric.
Excel- Working with worksheets
Microsoft Office
Insurance- Customer Support
Claims Processing
Work in a quality and production-based environment
Root Cause Analysis
Processing
Analyzing
Research
Remote Work
Salesforce
Education
Georgia Piedmont Technical College
March 2019-Present Air Conditioning Tech Clarkston, Ga
Graduation Year:
Certificate: Air Conditioning Electrical Technician
Georgia Perimeter Collage/Georgia State
August 2010-April 2012 Education Dunwoody, Ga
Savannah State
August 2002 – January 2003 Business Management Savannah, GA
Towers High School
May 2002 Academic Graduate Decatur, GA
Varsity Football Player - Captain
Jr ROTC
Letterman Society – Sergeant of Arms
Volunteer
Youth Football Coach
Norcross 2009-2016
Parkview 2017-2021
Habitat For Humanity- 2010 & 2015
100 Black Men of Savannah State- 2003
Youth Mentor
References:
Alexis Young- Manger
ad3x7h@r.postjobfree.com
Morgan Stanley
6655 Town Square
Alpharetta, Ga 30005
Kathryn Golding – Manager
Liberty Mutual
3011 Sutton Gate Dr Ste 400
Suwanee, Ga 30024
Donna Mitchell-Unit Manager
Assurant Specialty Property
2400 Commerce Dr
Duluth, GA 30096
Stephanie Sanders – Unit Manager
Assurant Specialty Property
2400 Commerce Dr
Duluth, GA 30096
Penni Herriott
Assurant Specialty Property
2400 Commerce Dr
Duluth, GA 30096
Contact this candidate