Mohamed Yasin

Chennai-Tamil Nadu

Mobile No: +91-805*******/984*******

E-mail: ad3x5a@r.postjobfree.com

1. Personal Data

Date of Birth : 12/05/1976

Sex : Male

Father’s Name : R. I. Noor Mohamed (late)

Religion : Islam

Nationality : Indian

Marital status : Married

Languages Known : English & Tamil

Field of Expertise :

1. Managing Learning & Development, QA support, Six sigma approach 2. Training TTT & QA. Data Maintenance of LMS & QMS 3. Ensure the Security Compliance course periodically. 4. Customer support, Data Analysis Support.

5. Business Associate Development

Project Experience: Denial & Payment Projects, Many US Healthcare Projects eg., United Health Insurances Projects, Many Payment Process of Insurance Carriers. Legal Projects, Invoice Process, Processing of Health Claim & Hospital Bill and etc., II. Summary of Educational Qualification and Skill-sets i. Professional Degrees

M.B.A. - MKU University

M.Sc. – Madras university

ii. Software Technical Skill-sets:

1. Intensive Computer Training Course Completed at MIT, Anna University 2. Knowledge in Operating Systems like Windows, Dos & UNIX 3. Well Exposure in MS office. (MS - word, MS- excel, PowerPoint) 4. Certified Course in Six sigma. QC Tools and Minitab tool III. Work Experience

i. 2021 – Till Date

Manager in Learning & Development

M/s Exela Technologies Pvt Ltd (Former SourceHOV India Pvt Ltd) Roles & responsibility

1. Delivery end to end Project/Process Training & Development 2. Preparing the Training Manual for Customer Requirement & Application Process 3. Updating the LMS & Ensure the KPI

4. TTT and QA Training

5. Organize the Team Meeting and getting input on daily updates 6. Attending the Clients Call onshore/Offshore clients 7. Providing the response for Production clarifications 8. Preparing the Tracker for New CR and Training the Processors 9. Working with QA for Correction Action & Preventive Action through Six Sigma approach

10. Data updated thru Using QC Tools

11. Managing the Leads & Trainers

12. Identifying the Training Needs and Managing various training processes 13. Organizing the Cross Functional Team Meeting

14. Providing Support to Operational Deliverables

15. Providing Support to QA on Rebuttal on Customer errors 16. Providing Suggestion and Input to simplifying the process in Lean methodology 17. Providing Suggestion and Input to improve the productivity 18. Circulating the Training Dash board

19. Responding to QA Dash board and assigning assessment through LMS 20. Preparing the MIS reports & circulating to Management Team 21. Maintain the Feedbacks records

22. Coordination with internal customer for scheduling training 23. Conducting the Training program for new joiners 24. Allocating training schedule to the team member 25. Mentoring new trainers in the team

26. Working with QA and operation for meet the Customer requirement 27. Reviewing the QA Dashboard & Feedback to Auditors 28. Reviewing the RCA for sharing with customer

29. Support on Clearing the Backlog volumes

30. Conducting the training programs for new trainers 31. Monitor the Trainers performance

32. Ensure the customer security Compliances Training and Evaluation 33. Circulating the compliance course dashboard to clients every Quarterly ii. 2016 – 2021- as a – Assistant Manager

M/S Exela (SourceHOV India Private Ltd)

Roles & responsibility

34. Process Training & Development

35. Attending the Clients Call

36. Getting the response for Production clarifications. 37. Preparing the Tracker for New CR and Training the Processors. 38. Managing the Leads & Trainers.

39. Identifying the Training Needs and Managing various training processes 40. Organizing the Cross Functional Team Meeting.

41. Providing Support to Operational Deliverables. 42. Providing Support to QA on Rebuttal on Customer errors. 43. Providing Suggestion and Input to simplifying the process. 44. Providing the Suggestion and Input to improve the productivity. 45. Circulating the Training Dash board

46. Preparing the MIS reports & circulating to Management. 47. Maintain the Feedbacks records

48. Coordination with internal customer for scheduling training 49. Conducting the Training program for new joiners. 50. Allocating training schedule to the team member 51. Involved in the Recruitment process

52. Mentoring new trainers in the team

53. Working with QA and operation for meet the Customer requirement. 54. Reviewing the QA Dashboard & Feedback to Auditors. 55. Reviewing the RCA for sharing with customer.

56. Support on Clearing the Backlog volumes

57. Conduct the Train The Trainers Programs.

58. Monitor the Trainers performance

iii. 2010 – 2016 worked as a – Training Lead

Roles & responsibility

1) Maintain the Feedbacks records

2) Troubleshooting to Processors & Auditors

3) Responding to back to customer feedback.

4) Clearing the Clarification Hold documents

5) Support on Clear Auditors hold Queue volumes.

Training for International Employees:

a) Training for China: Health care Data process Training was handled in China, Ramp up the Site & follow up through WebEx Conference. (Training & Developed 300 Employee in Healthcare Data capture Process Domain) b) Training for US: Providing the Health care Training to US Employees through WebEx Conference. (Trained around 200 employees in a month) Training for Domestic Sites:

c) Training in India: Training was also handle in Domestic sites e.g. Chennai, Madurai, Trichy, Pune, Ananthapure, Mysore.

• 2008 – 2010 worked as a Training Coordinator

Role & Responsibility:

1) Project training to Operators. Certify the trainees. Follow ups of Trained Operators.

2) Conduct the Train the Trainer session. – Training skill, soft skill development, handling training session.

3) Conduct the Review Meeting with Business Associate. 4) Visiting at Business Associate (Vendor),

5) Recruiting the Data processing Operators, conducting the type test to the operators and selecting the suitable candidate for data processing services. 6) Responsible for Ramp up New Starting Business Associate 7) Control & monitoring the BA’s (Vendor) Target achievement. 8) Preparing & Maintaining Business Associate employees working database. 9) Maintaining consistency every time through self-motivation and motivating the team members.

• 2006 – 2008 as a Senior Trainer:

Roles & Responsibility:

1) Handling the Train the Trainer session

2) Conduct periodical Refresh Training

3) Business Associate employees meeting

4) Provide the support to Analysis team

5) Circulating the training calendar

6) Supporting to Operation team for ensure the TAT for daily basis 7) Support for clearance the volume backlog clearance as per plan. 8) Involving in the Quality initiative program.

9) Analysis the operators Errors and executing the Corrective Action. 2003– 2006 as a Process Trainer:

Roles & Responsibility:

1. Visiting to the Vendor site.

2. Handling the Feedback session.

3. Identifying the Training Needs.

4. Plan for the training Schedule

5. Circulating the Training Calendar

6. Preparing the Training Manual

7. Maintaining the Training Schedule according to the Request priority. 8. Handle the training Schedule.

2000 - 2003 Senior Associate

1998 – 2000 Team Associate

• Roles & Responsibility:

1) Coordinating administration activity.

2) Down load the material from the customer site as a soft copy. 3) Receiving the Material from Courier & entered in the MIS report. 4) Inventory taken for Goods received from the Customer. 5) Prepare the documentation for processing team.

6) Planning for the material delivery based on the customer priority 7) Job allocation to the team member

8) Tracking the Material Movement.

9) Attending the Team Meeting & providing data.

10) Coordination With manager.

11) Circulating the MIS to the Management for all material stocks details. Training Program attended Management:

Achiever-Winner Training: Conducted by Mr. Ravi shankar Personal strengths:

1) Maintain good working relationships.

2) Quickly absorb and retain new information and procedures. 3) Energetic and self motivated team leader and Player. 4) Ambitious and flexible with ability to Adapt to changing environments. 5) Plan and organize work

6) Knowledge in MS office, Excel, PPT and QC Tools and Minitab tool as well. Achievements:

1) Rewarded as Dedicated & commitment employee

2) Travelled to China (Xian City) for Ramping up the new site in terms of the Training, Operational Process Establishment ensures the study state. 3) Developed the Philippines site through WebEx training. 4) Visited to Malaysia.

Other Area involvement:

Participating in Social awareness campaign.

Date: 09Aug2023

Place: Chennai N. MOHAMED YASIN

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