SUMMARY

SKILLS

MICHAEL

SWEENEY

ad3x1h@r.postjobfree.com

1-832-***-****

Houston, TX 77034

** **** ****** ***** *******. Communication Analyst, Arabic Language instructor, Staff Sergeant.

** ***** **** Auction Experience. From Condition Report writer to Factory Accounts Manager, 8 years as Auction Operations Manager. Extensive Customer service/relations experience. Good Ability to translate technical language into "layman's" terms. Dependable and service-focused Delivery Driver motivated to deliver consistent, prompt, and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over more than 4 years delivers energetic approach to meeting expectations. Punctual Delivery Driver offering 4 years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record. Hardworking Delivery Driver with 0.5 years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes. Accuracy-first approach to delivery. Talented Service Adviser with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work.Ser Hardworking and reliable team member with strong ability in Learning. Offering Reliability and Adaptivity. Highly organized, proactive and punctual with team-oriented mentality. Ambitious, career-focused job seeker, anxious to obtain an entry-level New Car Service Advisor position to help launch career while achieving company goals. Dedicated student interested in applying excellent communication and interpersonal skills to a Management role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Diligent College Student focused on Education and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Motivated professional offering Associates in Instructor of Technology and Military Science. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

• GPS Navigation

• Equipment Operation

• Vehicle Maintenance

• Dispatch Communication

• Package Scanning

• Quality Assurance

• Product Promotion

• Goods Transport

• Mileage Tracking

• DOT Compliance

• Order Verification

• Payment Collection

• Pre-Trip and Post-Trip Inspections

• Vehicle Inspection

• Local Routes Understanding

• Local Delivery

• Complex Problem-Solving

• Valid Driver's License

• Database Management

• Experienced Manual Transmission Driver

• Safe Driving

• Problem-Solving

• Safe Driving Record

• Client Relationship Management

• Customer Service

• Documentation and Reporting

• Punctual and Reliable

• Excellent Sense of Direction

• Safe Driver Training

• Responsible Driver

• Dependable and Reliable

• Teamwork and Collaboration

Exceptional Written and Verbal

Communication Skills

•

• Courteous and Polite Demeanor

• Route Planning

• Lifts up to 50 Pounds

• Arabic Fluency beginner

• Vehicle Cleaning and Maintenance

• Route Management

EXPERIENCE

• Trip Planning

• Positive Attitude

• Vehicle Inspections

• Attention to Detail

• Defensive Driving

DELIVERY DRIVER 09/2022 to Current

Ayvaz Pizza - Houston, TX

Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.

•

• Transported and safely delivered items to prevent damage or loss.

• Navigated routes with relevant map programs and GPS systems.

• Drove safely in all weather conditions including rain, snow, sleet, ice.

• Received daily delivery instructions and route assignments from dispatch.

• Loaded, secured, and unloaded cargo in a safe and timely manner. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

•

• Handled merchandise in accordance with product handling standards.

• Obeyed traffic laws and follow established traffic and transportation procedures.

• Delivered rush merchandise on tight schedules to meet customer targets. Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

•

• Verified deliveries against shipping instructions prior to delivering to customers.

• Adhered to all applicable traffic laws while driving delivery vehicle.

• Notified customers of delays to decrease calls to support. Communicated regularly with dispatch regarding any delays or issues encountered on routes.

•

• Monitored fuel level throughout shift and refueled when necessary. CUSTOMER ACCOUNT COORDINATOR II 07/2015 to 04/2022 Manheim TX Hobby Auto Auction - Houston, TX

• Track assigned clients' inventory from assignment to sale and beyond.

• Determine necessary reconditioning to make an inoperable vehicle drivable.

• Based upon pre-agreed guidelines, approve work to begin reconditioning process.

• Maintain open and continuous communication with clients' representatives.

• Coordinate monitor and QC all work.

Facilitate communication between client and all service providers, in house or external.

•

If at any time, in my judgement the ROI of further reconditioning wasn't reasonable, then I would recommend to the client that the vehicle be offered in our Damaged/Disabled sale.

•

If a requested service wasn't currently offered, then I would research and attempt to find a way to provide that service.

•

I was the primary point of contact for every vehicle in my client's inventories and expected to troubleshoot any and all problems.

•

In order to perform my job successfully, I maintained good relationships with all departments and outside vendors.

•

Within my team, I often took the lead on learning new procedures and computer tasks and then helped to train my teammates, to include writing SOP's.

•

I was assigned to work some of the most important accounts at our auction, to include Santander (volume) and BMW Financial (prestige and value).

•

OPERATIONS MANAGER 02/2011 to 07/2016

United Auto Auction - Houston, TX

Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

•

• Managed scheduling, training and inventory control. Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

•

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

•

• Addressed customer concerns with suitable solutions. EDUCATION AND

TRAINING

ACCOMPLISHMENTS

ACTIVITIES AND

HONORS

• Built strong operational teams to meet process and production demands. Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

•

Monitored and improved efficiency of processes, team performance, and customer service.

•

Directed operations staff by providing guidance, training, and support in order to meet company objectives.

•

Assessed employee development needs and provided feedback on their progress towards meeting goals.

•

Delivered positive customer experiences by implementing effective quality assurance practices.

•

Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

•

• Identified areas of deficiency and performed root-cause analysis to solve problems. Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

•

Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

•

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

•

Motivated and evaluated personnel for performance improvement and goal achievement.

•

Guided employees on understanding and meeting changing customer needs and expectations.

•

Developed and implemented operational procedures to ensure quality standards are met.

•

• Enforced federal, state, local and company rules for safety and operations.

• Tracked and replenished inventory to maintain par levels.

• Analyzed and controlled materials, supplies and equipment operational expenses. Established effective relationships with vendors to negotiate pricing and secure materials needed for production.

•

Produced SOPs to document workplace procedures and optimize productivity through standardization.

•

Controlled departmental facilities use and approved requests for repairs or improvements.

•

Led cross-functional teams in problem-solving activities related to process improvements or new product launches.

•

• Contributed to proposal and contract development, negotiations and meetings.

• Hired and onboarded team members to meet immediate and expected demand. Simultaneously acted as Facility Manager, coordinating maintenance of all systems indoors and out.

•

Helped to plan and oversaw repaving and striping of approximately 10 acres of blacktop, operations and customer parking lots.

•

•

Community College of The Air Force - Montgomery, AL Associate of Science

Instructor of Technology & Military Science, 04/1997

• Twice meritoriously promoted during early Marine Corps career.

• Presidential Air Force Unit Commendation.

• Good Conduct Medal x2

• National Defense Service Medal

• Sea Service Deployment Ribbon

• Overseas Service Ribbon x2.

• Divorced Father of two grown children. (Son, 30, Daughter, 27).

• traveler (as much as possible).

• Beach/Water lover

• Sports Fan, Especially Astros and Texans.

PERSONAL TRAITS Loyal and dedicated employee. 12 year USMC career, 20 year Auction career. Ready to begin Third career.

•

Contact this candidate