Nicole M Jaconi

El Paso, TX *****

ad3x1a@r.postjobfree.com

+1-910-***-****

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bar Manager

Chuys TexMex - El Paso, TX

October 2022 to Present

• Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.

• Managed schedules, accepted time off requests and found coverage for shifts.

• Generated reports to assess performance and make adjustments.

• Positioned skilled staff in key areas throughout shift to optimize department productivity.

• Upheld company standards and compliance requirements for operations and cleanliness of all areas.

• Documented receipts, employee hours and inventory movements.

• Met with each associate to establish realistic monthly sales goals.

• Spearheaded training initiatives to improve employee performance and bottom-line business results.

• Addressed internal and customer-related issues each day and affected strategic resolutions.

• Recruited, hired and trained new employees, including monitoring and review of individual performance.

Assistant General Manager

Buffalo Wild Wings - Anchorage, AK

September 2020 to September 2022

•Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.

•Managed schedules, accepted time off requests and found coverage for shifts.

•Generated reports to assess performance and make adjustments.

•Positioned skilled staff in key areas throughout shift to optimize department productivity.

•Upheld company standards and compliance requirements for operations and cleanliness of all areas.

•Documented receipts, employee hours and inventory movements.

•Met with each associate to establish realistic monthly sales goals.

•Spearheaded training initiatives to improve employee performance and bottom-line business results.

•Addressed internal and customer-related issues each day and affected strategic resolutions.

•Recruited, hired and trained new employees, including monitoring and review of individual performance. Server and Bartender

Bubba's 33 - Fayetteville, NC

2015 to 2020

•Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

•Operated POS terminals to input orders, split bills and calculate totals.

•Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

•Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.

•Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.

•Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

•Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

•Promoted desserts, appetizers and specialty drinks to optimize sales. Server and Bartender

Buffalo Wild Wings - Fayetteville, NC

2014 to 2020

•Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

•Operated POS terminals to input orders, split bills and calculate totals.

•Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

•Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.

•Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.

•Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

•Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

•Promoted desserts, appetizers and specialty drinks to optimize sales.

•Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.

•Greeted newly seated guests quickly and efficiently.

•Explained menu options to guests, offered suggestions and took orders for food and beverages.

•Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.

•Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

•Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.

•Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

•Minimized customer wait times by efficiently taking and filling large volume of orders each day.

•Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

•Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

•Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Bartender and Server

Buffalo Wild Wings - Fayetteville, NC

2014 to 2019

•Checked identification of customers to verify age requirements needed to purchase alcohol.

•Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

•Upsold customers from shelf to premium brands to help boost sales.

•Engaged in small talk with patrons to build rapport and earn repeat business.

•Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.

•Collected food, wine and appetizer orders from patrons and promoted upsell items.

•Advertised, marketed and recommended drink options to guests to increase guest satisfaction.

•Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

•Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.

•Trained new bartenders to increase knowledge of drink preparation and upselling techniques.

•Supported servers by preparing specialty drinks for patrons in all areas of establishment.

•Stocked bar with beer, wine, liquor and related supplies.

•Multitasked to meet customer, business operations and server needs with minimal errors or delays.

•Worked with management to plan and implement special events to boost customer numbers and profits.

•Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Education

Medical Assistant

Ashworth college - Fort Riley, KS

2009

High School

Lecanto High School - Lecanto, FL

2008

Accounting And Business Management

Everest College - Tampa, FL

Skills

• Microsoft office

• Scheduling

• Contract development and management

• Management

• Opening and closing procedures

• Excel

• Key accounts and territory management

• Team Development

• Sales

• Issue and conflict resolution

• Food Handling

• Upselling

• Restaurant Management

• Bartending

• Accounting

• Payroll

• Office Management

• POS

• Profit & Loss

• Guest Services

• Cash Handling

• Accounts Payable

• Food Safety

• Restaurant experience

• Serving

• Leadership

• Profit & loss

• Food handling

• POS

• Customer service

• Guest services

• Conflict management

• Upselling

• Sales

• Cash handling

• Succession planning

• Bartending

• Cash register

• Accounting

• Payroll

• Office management

• Recruiting

• Accounts payable

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