Veronica Garcia

Apopka FL, ***** • PH: 407-***-****• EMAIL:ad3x14@r.postjobfree.com

EDUCATION:

FLORIDA TECHNICAL COLLEGE, Orlando, FL- June 2021

Medical Billing and Coding Diploma

FLORIDA TECHNICAL COLLEGE, Deland, FL- April 2019

Criminal Justice Bachelors

FLORIDA TECHNICAL COLLEGE, Deland, FL- June 2012

Criminal Justice with Emphasis on Homeland Security Language: Bilingual English and Spanish

Medical Billing and Coding Administrative Skills:

• CPT Coding • HCPCS Coding

• ICD-9-CM • ICD-10

• EMR Utilizing Medisoft • Medicare, Medicaid, & TRICARE

• Health Insurance Verification

• Typing Proficient 30 WPM

• Front Desk/Receptionist Duties

• Proficient Microsoft suite

WORK EXPERIENCE:

Florida Technical College, Orlando FL June 2020

Medical Billing & Coding Capstone

• Translated and reviewed medical terminology related to medical billing & coding, reimbursement issues, overview of ICD-10 and CPT coding, and pathophysiology for each organ system.

• Analyzed patient health records to identify surgical procedures and operations or other services.

• Abstracted information from the medical record and coded accurately procedures and services using the CTP and ICD-10-CM.

• Analyzed patient health records to identify principal or first-listed and secondary diagnoses.

• Demonstrate the ability to assign Diagnosis Related Groups (DRGs).

• Practical experience on in and out patients coding procedures:

• Evaluation and Management

• Medicine

• Gastroenterology

• General Surgery

24 -7 Intouch – Orlando, Florida January 2020 – March 2021 Customer service representative

• Opened and maintained customer accounts by recording account information.

• Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; selected and explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution.

• Maintained financial accounts by processing customer adjustments.

• Recommended potential products or services to management by collecting customer information and analyzing customer needs.

• Prepared product or service reports by collecting and analyzing customer information. El Potro Mexican Restaurant – Orlando, FL August 2002 – January 2015 Manager/Head Waitress

• Anticipated and addressed guests' service needs.

• Stocked and maintained silverware, linens and condiments.

• Cleaned, sanitized and organized food speed racks, bins, dry storage racks and chemical storage room.

• Supervised and trained six team members to provide exceptional service throughout the entire experience.

• Executed cash transactions quickly and accurately

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