Case Management Quality Assurance
Resume:
Associate Of Applied Science:
Human Development And Family
Studies
William Rainey Harper College
Palatine, IL
BBA:
Accounting
Copperbelt University
Zambia
ad3wzc@r.postjobfree.com
1612 Post Oak Dr Apt H, Clarkston,
GA 30021
Skills
• Sage 50 Accounting
• Data Compiling and Verification
• Microsoft Office
• Kronos Workforce Payroll
• Data Review
• Payroll Reconciliations
• Family Case Management
• Community Outreach Expert
• Attention to Detail
• Case Documentation
• Case Management
• Transaction Processing
Translation and Interpretation
Services
•
• Quality Assurance Controls
• Data Management
• Good Work Ethic
• First Aid/CPR
• Computer Skills
• Friendly, Positive Attitude
• Emotional Awareness
• Computer Configurations
Computer Proficiency and
Microsoft Office
•
Education And Training
Dedicated Social Worker with experience helping clients change behaviors and access family and community resources to manage health. Develops and implements training for staff and attends seminars and conferences for professional development. Continuously improves processes and services to support patient care, education and research.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, with history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Heartland Alliance - Women's Refuge Worker
Chicago, IL
10/2020 - 11/2022
Flextronics - Payroll And HR Administrator
Chicago, IL
04/2019 - 08/2020
Memory Kapapa
Summary
Experience
• Maintained thorough case history records and wrote detailed reports. Implemented social service interventions to achieve treatment goals and address client needs.
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• Maintained lists of resources helpful to clients. Interviewed clients individually and in family groups to determine services to best address specific needs.
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Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
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Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
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Assisted uninsured and under-insured patients in obtaining medications through grants and community resources.
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Educated local community residents about available health and wellness resources.
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• Developed appropriate treatment plans focusing on each individual's needs. Consulted and collaborated with other professionals to provide continuity of patient-family care.
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Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
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Built partnerships with related organizations to develop support and gain greater attention for important issues.
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Maintained accurate records and documented client data in company databases.
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• Onboarded new employees in time reporting and payroll systems.
• Processed employee rehires, transfers, terminations and withholdings. Randstad - QA Inspector
Chicago, IL
09/2018 - 04/2019
Mutanda Mines - Social Worker
01/2012 - 12/2017
Compiled financial, accounting and auditing reports to calculate profits and losses.
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Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
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• Worked with HR staff to accurately track and update paid time off. Managed electronic timekeeping systems or manually collected and reviewed timesheets.
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Created streamlined payroll processes to increase accuracy and boost productivity.
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• Followed IRS guidelines and state regulations when submitting payroll taxes. Calculated and managed deductions for group health, life and disability insurance premiums.
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Regularly updated HR databases to reflect employee information, changes in benefits and other details.
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Oversaw new employee onboarding procedures from initial training to skill development.
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• Administered employee benefit plans.
Documented nonconformities and recommended techniques for prompt resolution.
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• Inspected and repaired products to meet project expectations. Used specialized tools to take precise measurements of various aspects of samples.
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• Wrote detailed reports outlining performance, quality and defect rates.
• Completed non-destructive tests and conducted continuous inspections. Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
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Matched arriving materials with purchase orders, submitted discrepancy forms as necessary.
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Reconciled invoices and vendor statements, researched issues and corrected discrepancies.
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Identified and responded to client needs in alignment with company objectives and values.
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Enforced compliance with federal, state and local payroll, wage and hour laws and best practices.
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• Researched changes in laws to maintain adherence to financial regulations. Supported efficient accounting operations with high-quality administrative support.
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• Oversaw full accounting cycle and prepared applicable financial statements.
• Posted financial data in Excel spreadsheets and managed inventory.
• Wrote reports, authored papers and organized supporting documentation. Languages Spoken
• English
• French
• Swahili
• Lingala
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