Tiana Robertson

**** * ***** ***, *** #***, Fresno, 93705, CA (US) 559-***-****

ad3wz2@r.postjobfree.com

PROFESSIONAL SUMMARY

Analytical, results-driven recent graduate eager to utilize skills and knowledge gained through education and experience to assist organizations in developing and executing marketing strategies to drive business growth. Exceptional communication skills and strong ability to lead teams through demanding situations. Advanced technical knowledge including SEO, CRM, Google Analytics, and AdWords.

EMPLOYMENT HISTORY

Feb. 2023 - Present Fresno, CA

Marketing Speciialist, Aces Global

ii market the California Lifeline subsidized phone program i interact with the public to qualify customers for their free phones through the government program. if the customer qualifies I activate the phone and give the customer information on the usage and program information

•Implement and evaluate staff, volunteer, or community training programs. instructions on usage and program eligibility

Apr. 2014 - Mar. 2019

Fresno, CA

customer service specialist, Alorica

I

•Calculate and quote charges for services such as long-distance connections. worked as a tier one specialist, providing customers with details of their accounts and making payments over the phone, guiding them through accessing their accounts online, and tier one troubleshooting for their device

EDUCATION

Present

Bachelor of Arts:business administration

•fresno city college, Fresno, CA

SKILLS

support for new hires trainer

Skillful Skillful

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