Lepulane Reinette Seepe

Highly-motivated employee with desire to take on new challenges.

Having Strong work ethic, adaptability, and exceptional interpersonal skills. I Adept at working effectively unsupervised and quickly mastering new skills. Dedicated with experience in achieving tangible results and cross-team collaboration, very proactive and excited to partner with like-minded individuals to achieve business goals and returns. Bringing 7 years of experience in Tech support, Call Centre, Administration, Customer service, Operations, Spreadsheets and Proficient in Microsoft 365 suite.

Projects and Operations Administrator, 11/2023 - 02/2024 MUPO SECURITY & TRAINING - Pretoria

Inbound Technical Support Agent, 08/2023 - 01/2024 SAGE ACCOUNTING - Johannesburg

JNR BOOKKEEPER: PAYROLL AND

MONTHLY SARS RETURNS : Accounting

Technology And Bookkeeping, 01/2011 -

12/2011

BOSTON BUSINESS COLLEGE -

Mpumalanga, AND

Certificate of Higher Education :

Accounting Technology And Bookkeeping,

11/2013 - 11/2014

DAMELIN - Mpumalanga

NATIONAL CERTIFICATE IN BANKING

SERVICE ADVICE : Banking And Financial

Support Services, 02/2014 - 12/2015

MILPARK BUSINESS SCHOOL -

Johannesburg

HIGHER CERTIFICATE IN BANKING SERVICE

ADVICE

MANAGEMENT SKILLS CERTIFICATE IN

Pretoria, 0002 ● 079******* ● ad3wz1@r.postjobfree.com

SUMMARY

EXPERIENCE

● Analyzed operational data to identify areas for improvement. Maintains office staff by recruiting, selecting, orienting, and training employees

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Managed customer service operations, including staff scheduling and training.

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Negotiated contracts with suppliers in order to obtain favorable pricing.

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Developed policies and procedures to ensure quality of service delivery.

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● Engaged with existing and potential clients to gain insight into needs. Oversee day-to-day business activities; which includes and not limited to Business Development, Operations, Project(s) Sourcing and Management for Security services and Training unit.

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● Managing and operating Mupo S&T social media platforms

● Improve business programs, technologies, and policies. Negotiate and approve agreements with internal and external stakeholders.

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Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

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Maintains records, documentation, and files, particularly more complex or sensitive files such as employee files.

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Assists clerical and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required and performs other related duties as assigned.

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Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.

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Prepared statements detailing operational detail and key performance indicators.

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● Provided technical support to customers via phone, email, and chat.

● Resolved customer inquiries in a timely manner.

Investigated customer complaints about product performance or service delivery issues.

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Diagnosed and resolved complex technical problems related to operating systems, network connections, and peripheral devices.

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● Trained customers on how to properly use their software applications WEBSITES,

PORTFOLIOS, PROFILES

https://www.facebook.com

/reinette.seepe?mibextid=ZbWKwL

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https://www.linkedin.com/in/reinette-

seepe-3889a060

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https://bold.pro/my/lepulanereinette-

seepe-230*********/468

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SKILLS

● Organizing and Cash Handling

● Filling Data on spreadsheets

● Effective Communication

● Problem-Solving

● Time Management

● Collaboration

● Customer Service

● Call centre techniques

● Interpersonal Skills Communication

● Organizing

● Team management

● technical support

● Service Delivery

● Scheduling

● Operational Efficiency

● Outstanding Customer Service

● SAGE Accounts

● Operational Support

● General Office Administration

● Customer Relationship Building

EDUCATION

Virtual Assistant, 10/2021 - 11/2022

TURING ENTERPRISE (Remote) - Palo Alto, USA

International Customer Service Agent, 07/2021 - 10/2021 DASHBPO SOUTH AFRICA - Randburg, South Africa

Customer Care Representative, 07/2020 - 06/2021

ISON Xperiences - Randburg Johannesburg, South Africa Customer Sales and Service Expert, 07/2016 - 05/2020 HEALTH AND SAFETY : Health And

Wellness, 01/2020 - 11/2020

OXBRIDGE ACADEMY - Online

DIPLOMA IN BANKING AND FINANCIAL

SERVICES : Banking, 02/2020 - 01/2021

MIPLARK BUSINESS SCHOOL - Pretoria,

South Africa

and hardware components.

● Provided guidance on proper usage of company products and services. Assisted customers with troubleshooting computer hardware and software issues.

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Collaborated closely with other departments such as Sales and Customer Service teams in order to meet customer needs.

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Performed variety of clerical and administrative duties pertaining to on-site support.

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Delivering service and support to Developers by means of emails and chats and also provided enhanced Onboarding experience to Developers

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● Creating Gmail and workspace accounts for Developers operations on day to day tasks like administration work and scheduling meeting(zoom) and events

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Prevented loss of resource - Executed timely catch-up calls for Developers thereby ensuring a healthy, prolonged engagement and researched on potential red flags

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Delivering support to Developers on various day to day queries and concerns raised via E-mails, telephone and Crisp ChatBot.

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Provided continuous support to my team in implementing various new tools and processes into successful integration

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● Data cleansing and compiling spreadsheets for data purposed Informed project manager of milestone updates and provided detailed project reports.

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● always online for support shifts

Maintained filing and recordkeeping systems with efficiency and accuracy.

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Answered and managed incoming and outgoing calls while recording accurate messages.

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Capturing client's information submitted by Telephone, chat and emails.

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● Ensure customer satisfaction and provide professional support

● Prioritize and process customer requests

Created plans and communicated deadlines to complete projects on time.

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Resolved customer queries and problems using effective communication and providing step-by-step solutions.

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Provided personalized customer service to help build strong and lasting client relationships.

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Provided feedback to management to improve customer service processes.

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answering customer queries via zoom,zendesk, happyfox, front, crisp chat and salesforce platforms.

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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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De-escalated customer issues with proven conflict mediation and problem-solving abilities.

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Maintained high satisfaction score by consistently resolving first-call issues.

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● Delivered customer support to high call load each shift. Built sustainable relationships and trust with customer accounts through open and interactive communication.

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ABSA BANK LIMITED - Emalahleni Mpumalanga, South Africa Ebanker/Sales Consultant, 09/2015 - 06/2016

FIRST NATIONAL BANK - Johannesburg

Administration Clerk, 08/2009 - 06/2010

DEPARTMENT OF HOME AFFAIRS - Mpumalanga

● Capturing bulk and mini card stock on SAP system and CRM

● Solving customer problems and queries.

Prepared quotes with accurate and competitive pricing to drive conversion.

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Determined prospect needs to provide information on suitable products and services.

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Liaised with potential customers to determine needs and provide recommendations.

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● generating sales leads and closing them to generate income. customer service satisfaction regarding clients needs, queries and concerns to solve their problems.

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● Increased profits by upselling and cross-selling to existing customers. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

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Exceeded established service goals while leveraging customer service, sales and employee management best practices.

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● Capturing their financial data on the system

● Selling banks products to clients

● Teaching clients how to register and to use online banking Issuing bank cards and acknowledging credit cards, doing clerical work.

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Prepared quotes with accurate and competitive pricing to drive conversion.

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● customer service satisfaction

● Worked with fellow sales team members to achieve group targets. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

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Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.

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Helped management teams with developing policies and procedures to improve record management, confidentiality and security.

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Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.

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ACCOMPLISHMENTS

● Exceeded sales goals by average of 80% in 2019 at Absa bank.

● ongoing effort to boost revenue while reducing costs.

● Consistently maintained high customer satisfaction ratings. Created highly effective new program that significantly impacted efficiency and improved operations.

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LANGUAGES

English, Sepedi: First Language

Afrikaans: A2

Elementary

Zulu: C1

Advanced

REFERENCES

● Hlelisile - Mupo Security & training - 082-***-**** / 012-***-****

● Cecilia - Sage Accounting - 073-***-****

● Erika Van Graan - Absa Bank - 072-***-**** / 013-***-****

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