Customer Service Data Entry

Teresa L. Geer

******@*******.*** • ***/***-****

LinkedIn • New London, CT 06320

Results-driven professional with strong attention to detail and extensive experience providing exceptional customer service. Highly skilled in inputting, managing, and organizing data to ensure efficiency and data integrity. Demonstrated ability to handle high-volume data entry tasks in a dynamic team in a customer-focused environment, while maintaining a high level of accuracy. Familiar with multiple types of office equipment and software applications. Able to quickly learn and apply new skills, systems, techniques, and technologies.

Areas of Expertise

Financial Reporting

Recordkeeping & Typing

Correspondence Handling

Account Reconciliations

Research Methods

Cold Calling

Problem-Solving

Active Listening

Excellent Communication

Professional Experience

Big Y, Groton/Norwich - Cashier

Successfully handled cash and customer orders; maintained receipts, records, and withdrawals. Cultivated strong customer relationships and ensured seamless maintenance of the front-end service area. Counted the contents of the cash register drawer at the end of each shift.

Home Depot, Montville - Seasonal Customer Service

Delivered customer service by managing the desk. Conducted thorough research on accounts and orders. Demonstrated adeptness in cash handling procedures and addressed customer inquiries to enhance overall customer satisfaction. Built trust and created rapport through interactive communication.

Norwich Public Schools, Norwich - Paraprofessional Substitute

Facilitated individualized engagement with students, particularly those in need of extra support with academic tasks. Maintained positive student conduct. Provided individualized attention to students and helped them learn class material. Assisted classroom teachers for short or long-term periods of time in the absence of paraprofessionals.

Stop & Shop Pharmacy, Norwichtown - Pharmacy Clerk

Performed front counter responsibilities encompass customer service, prescription filing, payment processing, data entry, counter area upkeep, and supplies procurement. Cultivated strong relations with recurring customers, addressed inquiries about prescriptions, and facilitated seamless payment transactions.

Chelsea Groton Bank, Waterford - Teller

Managed cash transactions, processed payments, and verified vault contents. Oversaw branch opening and closing procedures; conducted drawer balancing and reconciliation. Addressed account queries and fulfilled requests for document copies. Delivered excellent customer service, comprehensive bank services, and product information to customers. Demonstrated success in consistently achieving monthly goals for acquiring new accounts within the branch.

Teresa L. Geer

******@*******.*** • 860/884-5458

LinkedIn • New London, CT 06320

Eliza Huntington Home for Retired Women, Norwich - Receptionist & Resident Liaison (Monday & Friday)

Welcomed visitors and new residents; offered administrative assistance to the Executive Director and team. Managed phone inquiries, oversaw petty cash, aided residents with off-site outings, and addressed personal paperwork or inquiries. Stepped in for the Recreation Director to uphold daily activity schedule in an engaging environment.

Pfizer Inc., Groton - Technical Expert/Database Administrator

Progressed from a secretarial role to becoming the administrator, showcasing a commitment to professional growth

Technical Expert/Database Administrator

Facilitated seamless audit processes by providing essential support in compliance with set financial regulations.

Supervised security measures and access protocols for financial reports, while ensuring integrity of sensitive data. Conducted monthly account reconciliations and resolved complex transaction issues. Contributed to accuracy and transparency of records Ensured upkeep of a comprehensive global database, encompassing financial information from all company sites

Finance Services Specialist

Contributed to the development, maintenance, reconciliation, and timely delivery of monthly reporting. Performed data entry and validation. Conducted cost and benchmarking analyses as well as thorough research on financial transactions and educated clients on interpretation of reports.

Secretary/Administrative Assistant

Provided administrative support to Controller, Finance Director, and various department members. Handled incoming and outgoing correspondence responded to emails and managed phone calls. Organized and maintained files and documents; preparing reports or presentations.

Education

Certified Paraprofessional Women’s Business Development QuickBooks

Affiliations

Greater Norwich Chamber of Commerce Women’s Business Development Council

Southeastern Connecticut Women’s Network

Volunteering

Otis Library William W. Backus Hospital Thames River Family Program NCDC Committee Assignments Foundry 66

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