Contact

**** * **** *

Layton, Utah *****

801-***-****

ad3wyi@r.postjobfree.com

Objective

Secure a Manager position at REI, where I can merge my leadership experience and love for the outdoors in alignment with the Co-op way. Eager to contribute to a team dedicated to fostering a cooperative spirit and enhancing the outdoor retail experience for both customers and staff. Education

Brigham Young University

Provo, Utah

Coursework completed in working

towards Undergraduate Degree

Key Skills

Customer Service

Team Leadership

Organization

Communication

Problem Resolution

Meticulous Eye

References

Available upon request

Experience

Senior Sales Specialist REI Farmington, UT- May 2022 to present Entry level Sales Associate REI Farmington, UT- Oct 2019 to May 2022

Provide exceptional customer service, acting as a team lead and organizing/directing footwear department.

Assist in various departments including frontline, banking, order fulfillment, and clothing inventory management.

Contribute to the creative visual team for enhancing store aesthetics.

Progressed from an entry-level sales associate position to a more advanced lead role Yoga and Barre Instructor Relaxation Fitness Fruit Heights, UT- Oct 2018 to Present

Conduct open studio sessions, instructing group classes in either yoga or Barre.

Manage client onboarding, adding new clients to the system.

Handle financial transactions for classes.

Prepare the studio for upcoming classes.

Customer Care Specialist Soli Wellness Layton, UT- June 2017 to 2019

Greet and check in patients for chiropractic care.

Perform specific warm-up procedures to prepare patients for chiropractic adjustments.

Develop and mark X-rays, ensuring accuracy in patient records.

Complete patient care paperwork and file patient charts.

Conduct weekly inventory counts and reorder supplements as needed. Commercial Insurance Specialist Farmers Insurance Ogden, UT- Aug 2006 to June 2017

Managed incoming calls from clients, addressing questions, payments, billing, and claims.

Provided quotes for new business and additional lines of business.

Wrote policies for clients and facilitated the underwriting process.

Advanced to from an entry level Home and Auto Specialist to a Commercial insurance specialist role, overseeing the management and writing of commercial insurance policies.

Collaborated with corporate customer service to resolve customer issues.

Acquired proficiency in various systems during tenure. Responsibilities & Accomplishments

Played a key role in launching REI locations in Jackson Hole and Glenwood Springs as a Go-Team associate. Proficient in banking, order fulfillment, and frontline duties. Actively directed an efficient store inventory management session. Introduced a streamlined organizational system for the footwear warehouse, simplifying tasks and improving stock accessibility. Established and directed clear team responsibilities, fostering a productive work environment. Instrumental in organizing footwear clearance, one-offs, and merchandising for enhanced sales and product visibility.

Serena LeBaron

Senior Sales Associate

Contact this candidate